• Dashboard
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Customer Service
      • Education
      • Sales
      • Manager
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Microsoft Word
      • Professional
      • Modern
      • Traditional
      • Creative
      • View All
    • Resume Services
    • Resume Formats
      • Resume Formats
      • Chronological
      • Functional
      • Combination
    • Resume Review
    • How to Write a Resume
      • How to Write a Resume
      • Summary
      • Experience
      • Education
      • Skills
        • Skills
        • Hard Skills
        • Soft Skills
    • Resume Objectives
  • CV
    • CV
    • CV Examples
    • CV Formats
    • CV Templates
    • How to Write a CV
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Customer Service
      • Marketing
      • Sales
      • Education
      • Accounting
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Questions
  • Resources
  • About
    • About
    • Reviews
  • Contact
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Customer Service Representative
Please provide a type of job or location to search!
SEARCH

Customer Service Representative Resume Example

Love this resume?Build Your Own Now
CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Complaint resolution
  • Report preparation
  • Good listening skills
  • Creative problem solving
  • Administrative support
  • Stocking and replenishing
  • Staff education and training
  • Money handling abilities
Work History
Customer Service Representative, 10/2020 to Current
Partners Healthcare System – Needham , MA
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Entered customer interaction details in Visa Pas to track requests, document problems and record solutions offered.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Helped average of 50 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Resolved customer complaints and addressed emergency requests and needs.
Dental Assistant, 03/2019 to 10/2022
Onsite Dental – Philadelphia , PA
  • Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
  • Helped dentists complete routine and advanced procedures by preparing patients and instruments for expected needs.
  • Documented patients' dental health information, medical history and vital signs.
  • Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment, stocked rooms answered phones.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Assisted dentist with Root canals, fillings, and extraction procedures.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Educated patients on postoperative care, including how to protect dental work and boost healing.
  • Prepared and positioned patients for procedures by going over medical history, clipping dental napkins and placing patient safety devices.
  • Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
Dental Assistant , 12/2017 to 03/2019
Onsite Dental – Everett , WA
  • Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
  • Helped dentists complete routine and advanced procedures by preparing patients and instruments for expected needs.
  • Documented patients' dental health information, medical history and vital signs.
  • Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment, stocking rooms and answering phones.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Assisted dentist with filings, crowns and taking impressions for dentures procedures.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Took dental images following strict patient protection rules by mentioning risks during pregnancy, and applying lead aprons.
  • Educated patients on postoperative care, including how to protect dental work and boost healing.
  • Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth.
  • Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
Kitchen Manager, 01/2015 to 12/2017
The Cheesecake Factory – Bethesda , MD
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Maximized quality assurance by completing frequent checks of line.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Checked and tested foods to verify quality and temperature.
  • Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Oversaw food preparation and monitored safety protocols.
  • Coordinated and organized all restaurant inventory.
Education
Dental Assistant , 12/2017
Doctor Lynn's Dental Assisting School - City
  • Learned how to take xrays
  • Learned how to take vitals
  • Learned how to clean and sanitize rooms
  • Learned how to mix cement for crowns
  • Learned how to take impressions for dentures.
  • Graduated with registered dental assisting license
High School Diploma: 05/2014
Good Hope Hight School - City
  • Was involved in the knitting club
  • Played softball till i was in 10th grade
  • Was in color guard for two years where we were the best in the county
  • Won first place in a cooking contest for the school
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

90Good
Resume Strength
  • Completeness
  • Formatting
  • Measurable results

Resume Overview

School Attended

  • Doctor Lynn's Dental Assisting School
  • Good Hope Hight School

Job Titles Held:

  • Customer Service Representative
  • Dental Assistant
  • Kitchen Manager

Degrees

  • Dental Assistant , 12/2017
    High School Diploma : 05/2014

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Customer-Service-Representative-resume-sample

Customer Service Representative

Wesco

Hammond , IN

Customer-Service-Representative-resume-sample

Customer Service Representative

Snap-On Tools

Wilmington , DE

Customer-Service-Representative-Comcast-resume-sample

Customer Service Representative Comcast

Arise

City , STATE

  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
  • Work Here
  • Contact Us
  • FAQs
  • Accessibility
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2022, Bold Limited. All rights reserved.