Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
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Work History
Customer Service Representative, 10/2020 to Current
Partners Healthcare System – Needham , MA
Partners Healthcare System – Needham , MA
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Entered customer interaction details in Visa Pas to track requests, document problems and record solutions offered.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Helped average of 50 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Resolved customer complaints and addressed emergency requests and needs.
Dental Assistant, 03/2019 to 10/2022
Onsite Dental – Philadelphia , PA
Onsite Dental – Philadelphia , PA
- Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
- Helped dentists complete routine and advanced procedures by preparing patients and instruments for expected needs.
- Documented patients' dental health information, medical history and vital signs.
- Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment, stocked rooms answered phones.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Assisted dentist with Root canals, fillings, and extraction procedures.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Staged tray for procedures by arranging dental instruments and equipment.
- Explained treatment procedures and instructed patients on home care guidelines.
- Educated patients on postoperative care, including how to protect dental work and boost healing.
- Prepared and positioned patients for procedures by going over medical history, clipping dental napkins and placing patient safety devices.
- Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
Dental Assistant , 12/2017 to 03/2019
Onsite Dental – Everett , WA
Onsite Dental – Everett , WA
- Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
- Helped dentists complete routine and advanced procedures by preparing patients and instruments for expected needs.
- Documented patients' dental health information, medical history and vital signs.
- Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment, stocking rooms and answering phones.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Assisted dentist with filings, crowns and taking impressions for dentures procedures.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Staged tray for procedures by arranging dental instruments and equipment.
- Explained treatment procedures and instructed patients on home care guidelines.
- Took dental images following strict patient protection rules by mentioning risks during pregnancy, and applying lead aprons.
- Educated patients on postoperative care, including how to protect dental work and boost healing.
- Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth.
- Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
Kitchen Manager, 01/2015 to 12/2017
The Cheesecake Factory – Bethesda , MD
The Cheesecake Factory – Bethesda , MD
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Maximized quality assurance by completing frequent checks of line.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Checked and tested foods to verify quality and temperature.
- Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Oversaw food preparation and monitored safety protocols.
- Coordinated and organized all restaurant inventory.
Education
Dental Assistant , 12/2017
Doctor Lynn's Dental Assisting School - City
Doctor Lynn's Dental Assisting School - City
- Learned how to take xrays
- Learned how to take vitals
- Learned how to clean and sanitize rooms
- Learned how to mix cement for crowns
- Learned how to take impressions for dentures.
- Graduated with registered dental assisting license
High School Diploma: 05/2014
Good Hope Hight School - City
Good Hope Hight School - City
- Was involved in the knitting club
- Played softball till i was in 10th grade
- Was in color guard for two years where we were the best in the county
- Won first place in a cooking contest for the school
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Resume Overview
School Attended
- Doctor Lynn's Dental Assisting School
- Good Hope Hight School
Job Titles Held:
- Customer Service Representative
- Dental Assistant
- Kitchen Manager
Degrees
- Dental Assistant , 12/2017
High School Diploma : 05/2014
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