Through my past work experience I want to add value to an innovative company. To also become an asset to a company that delivers high quality customer service by accurately assessing client needs and recommending the most useful policies and products.
Creative problem solver
MS Windows proficient
Strong client relations
Credit card processing
Medical terminology knowledge
Strategic sales knowledge
Excellent communication skills
Accurate and detailed
Social media knowledge
Customer Service Representative, 11/2013 to 02/2014 Incomm – Jacksonville, FL
Answered an average of 50 calls per day related to financial service cards ATM, Visa, MIO and others in accordance with the Financial Services Customer Service Manual.
Addressed customer inquiries, solving problems and providing new product information.
Described product to customers and accurately explained details and care of merchandise.
Directed calls to appropriate individuals and departments.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Developed reputation as an efficient service provider with high levels of accuracy.
Client Service Repersentive /Collections Specialist, 08/2012 to 10/2013 Select Portfolio Servicing – Jacksonville, FL
Work with borrowers, real estate agents, attorneys, agencies, and realtors to determine workout options such as loan modifications, pre-foreclosure sales, deeds in lieu, repayment plans, and forbearance agreements.
Implement rules, regulations, laws and methods of collection.
Adhere to all corporate policies as well as internal and external and compliance guidelines.
Maintain a high degree of customer contact, through inbound and outbound customer calls.
Identified problem areas within the loan portfolio, analyzed risks and suggested appropriate solutions.
Closely monitored the performance of current portfolio of specialty loans and made changes to achieve performance targets.
Interviewed clients to determine current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance and other information needed to develop a financial plan.
Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
Maintained friendly and professional client interactions at all times.