Customer Service Representative Resume Example Alorica

CUSTOMER SERVICE REPRESENTATIVE

Professional Summary

Well-qualified Customer Service Representative who is proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Skills

Customer Service
Customer Contact
Data Entry
Product Sales
Point of Sale System

Sales
Retail Industry Knowledge
Teamwork/ Collaboration
Product Knowledge
Store Operations

Work History

09/2019 to Current Customer Service Representative Alorica | Tampa, FL

Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
Educated customers how to use company systems, complete forms and obtain desired services
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
Contributed to company achieving and holding industry-leading customer service ratings
Adapted to new applications and maintained knowledge of current technologies
Delivered superior client services, fostering strong rapport, retention and satisfaction
Compiled customer feedback and recommended service delivery improvements to management
Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies
Responded proactively and positively to rapid change
Communicated professionally with colleagues, freelancers and clients
Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions
Provided primary customer support to internal and external customers in fast-paced environment
Exhibited high energy and professionalism when dealing with all levels of clients and staff
Assisted call-in customers with questions and orders
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction

05/2019 to Current Customer Service Representative Concentrix | Tampa, Fl

Responding promptly to member inquiries
Acknowledging and resolving member complaints
Maintaining a positive, empathetic and professional attitude toward members at all times
Managing large amounts of inbound and outbound calls in a timely manner
Following call center "Scripts" when handling different topics
Keep records of all conversations in our call center database
Ability to muli-task
Identify members needs, clarify information, research every issue and provide solutions and alternatives

10/2017 to 08/2018 Assistant Teacher Hyde Park Day School | Tampa , FL

Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
Promoted physical, academic and social development by implementing diverse classroom and outside activities
Sanitized toys and play equipment each day to maintain safety and cleanliness
Educated students in foundational concepts such as shapes, numbers and letters
Applied play-based strategies, including crafts and games, to provide diverse approaches to learning
Promoted sensory development by providing access to different textures
Consulted with parents to build and maintain positive support networks and support continuing education strategies
Allowed for ample outdoor discovery time each day
Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans
Used classroom observations to create written assessments of student performance
2 years toddler care experience
Identified signs of potential emotional or developmental concerns in children and brought to parent or guardian attention
Continually kept abreast of toy and child-related recalls and safety warnings
Maintained safe play environment by emphasizing and maintaining cleanliness and organization
Offered well-balanced and nutritious menu options
Dressed and changed infant and toddler diapers to maintain hygiene
Implemented curriculum to enhance classes with learning-focused activities
Built constructive and open relationships with families with forthright yet friendly communication
Engaged with children on individual basis to build positive relationships and promote learning
Maintained child-friendly environment with access to outdoor activities
Established safe play environment for children
Consistently enforced disciplinary limits for structured environment conducive to learning
Designed monthly activity schedules to balance play, rest and learning time
Allowed for ample outdoor recreation time to support physical development
Encouraged children to be understanding of and patient with others
Instructed children in health and personal habits, such as eating, resting and toileting
Encouraged good behaviors using positive reinforcement methods

08/2016 to 09/2017 Toddler Teacher La Petite Academy | Tampa, Fl

Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
Promoted physical, academic and social development by implementing diverse classroom and outside activities
Sanitized toys and play equipment each day to maintain safety and cleanliness
Educated students in foundational concepts such as shapes, numbers and letters
Observed children to identify individuals in need of additional support and developed strategies to improve assistance
Applied play-based strategies, including crafts and games, to provide diverse approaches to learning
Fostered reasoning and problem solving through active exploration games and activities
Promoted sensory development by providing access to different textures
Consulted with parents to build and maintain positive support networks and support continuing education strategies
Allowed for ample outdoor discovery time each day
Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans
Dressed and changed infant and toddler diapers to maintain hygiene
Offered well-balanced and nutritious menu options
Implemented curriculum to enhance classes with learning-focused activities
Built constructive and open relationships with families with forthright yet friendly communication
Maintained safe play environment by emphasizing and maintaining cleanliness and organization
Established safe play environment for children
Instructed children on proper health and personal habits
Designed monthly activity schedules to balance play, rest and learning time
Instructed children in health and personal habits, such as eating, resting and toileting

Education

2016 GED Leary Adult Education, Tampa, FL

Resume Overview

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Customer Service Representative Resume Example

Resume Score: 80%