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Customer Service Representative Resume Example

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JM
CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Well-qualified Customer Service Representative who is proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Skills
  • Customer Service
  • Customer Contact
  • Data Entry
  • Product Sales
  • Point of Sale System
  • Sales
  • Retail Industry Knowledge
  • Teamwork/ Collaboration
  • Product Knowledge
  • Store Operations
Work History
09/2019 to CurrentCustomer Service RepresentativeCompany Name | City, State
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
  • Educated customers how to use company systems, complete forms and obtain desired services
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Contributed to company achieving and holding industry-leading customer service ratings
  • Adapted to new applications and maintained knowledge of current technologies
  • Delivered superior client services, fostering strong rapport, retention and satisfaction
  • Compiled customer feedback and recommended service delivery improvements to management
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies
  • Responded proactively and positively to rapid change
  • Communicated professionally with colleagues, freelancers and clients
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff
  • Assisted call-in customers with questions and orders
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
05/2019 to CurrentCustomer Service RepresentativeCompany Name | City, State
  • Responding promptly to member inquiries
  • Acknowledging and resolving member complaints
  • Maintaining a positive, empathetic and professional attitude toward members at all times
  • Managing large amounts of inbound and outbound calls in a timely manner
  • Following call center "Scripts" when handling different topics
  • Keep records of all conversations in our call center database
  • Ability to muli-task
  • Identify members needs, clarify information, research every issue and provide solutions and alternatives
10/2017 to 08/2018Assistant TeacherCompany Name | City, State
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities
  • Sanitized toys and play equipment each day to maintain safety and cleanliness
  • Educated students in foundational concepts such as shapes, numbers and letters
  • Applied play-based strategies, including crafts and games, to provide diverse approaches to learning
  • Promoted sensory development by providing access to different textures
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies
  • Allowed for ample outdoor discovery time each day
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans
  • Used classroom observations to create written assessments of student performance
  • 2 years toddler care experience
  • Identified signs of potential emotional or developmental concerns in children and brought to parent or guardian attention
  • Continually kept abreast of toy and child-related recalls and safety warnings
  • Maintained safe play environment by emphasizing and maintaining cleanliness and organization
  • Offered well-balanced and nutritious menu options
  • Dressed and changed infant and toddler diapers to maintain hygiene
  • Implemented curriculum to enhance classes with learning-focused activities
  • Built constructive and open relationships with families with forthright yet friendly communication
  • Engaged with children on individual basis to build positive relationships and promote learning
  • Maintained child-friendly environment with access to outdoor activities
  • Established safe play environment for children
  • Consistently enforced disciplinary limits for structured environment conducive to learning
  • Designed monthly activity schedules to balance play, rest and learning time
  • Allowed for ample outdoor recreation time to support physical development
  • Encouraged children to be understanding of and patient with others
  • Instructed children in health and personal habits, such as eating, resting and toileting
  • Encouraged good behaviors using positive reinforcement methods
08/2016 to 09/2017Toddler TeacherCompany Name | City, State
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities
  • Sanitized toys and play equipment each day to maintain safety and cleanliness
  • Educated students in foundational concepts such as shapes, numbers and letters
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance
  • Applied play-based strategies, including crafts and games, to provide diverse approaches to learning
  • Fostered reasoning and problem solving through active exploration games and activities
  • Promoted sensory development by providing access to different textures
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies
  • Allowed for ample outdoor discovery time each day
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans
  • Dressed and changed infant and toddler diapers to maintain hygiene
  • Offered well-balanced and nutritious menu options
  • Implemented curriculum to enhance classes with learning-focused activities
  • Built constructive and open relationships with families with forthright yet friendly communication
  • Maintained safe play environment by emphasizing and maintaining cleanliness and organization
  • Established safe play environment for children
  • Instructed children on proper health and personal habits
  • Designed monthly activity schedules to balance play, rest and learning time
  • Instructed children in health and personal habits, such as eating, resting and toileting
Education
2016GEDLeary Adult Education, City
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Resume Overview

School Attended

  • Leary Adult Education

Job Titles Held:

  • Customer Service Representative
  • Assistant Teacher
  • Toddler Teacher

Degrees

  • 2016 GED

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