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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

An analytical, fast learner with 10+ years of customer service experience. Outgoing and detail-oriented, able to work in a high-stress, fast-paced environment. Skilled at managing resources and ensuring assignments are on time / on budget. Proficient at building and maintaining professional relationships.

Skills
  • Courteous demeanor
  • Call center experience
  • Basic clerical knowledge
Experience
Company NameOctober 2015 to CurrentCustomer Service Representative
City, State
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Addressed customer service inquiries quickly and accurately.
  • Documented conversations with customers to track requests, problems and solutions.
  • Worked with managers to develop service improvement initiatives.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Kept detailed records of customer accounts, including actions taken, issues resolved and [Type] information.
  • Reviewed account and service histories to identify trends and issues.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Streamlined operational efficiencies by researching problems and delivering speedy issues resolution.
  • Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Maintained pleasant and cordial attitude at all times, even when issues arose.
  • Pursued continuing education and training programs to continue professional development.
  • Researched coverage and premium options and supplied clients with best coverage available for individual needs.
Company NameApril 2006 to April 2015Waitress/ Bartender
City, State
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Increased sales of key menu items through effective upselling.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Checked order accuracy and food quality before delivering to customers.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Maintained accuracy while handling payments of up to $[Amount], giving change and printing receipts with [Type] system.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Minimized customer wait times by efficiently taking and filling over [Number] orders each day.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Prepared salads and appetizers to back up kitchen staff.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Calculated charges, issued table checks and collected payments from customers.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
Company NameJuly 2010 to May 2013Daycare Teacher
City, State
  • Organized and led activities to promote physical, mental and social development.
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
  • Taught children foundational skills such as colors, shapes and letters.
  • Established indoor and outdoor safe play environments for toddler-age children.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Created and implemented developmentally appropriate curriculum addressing all learning styles.
  • Employed variety of materials for children to explore and manipulate in learning activities and imaginative play.
  • Mediated talks between parents and teachers regarding disciplinary concerns.
  • Incorporated music and art activities to encourage creativity and expression.
  • Carefully monitored children's play activities to identify additional learning opportunities or behavioral issues.
  • Offered detailed daily reports that outlined each child's activities.
  • Distributed quarterly progress assessments and milestone reports to each parent.
  • Maintained daily records of activities, behaviors, meals and naps.
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Familiarized parents with center's policies, regulations, fees and curriculum.
  • Escorted children on outings and trips to local parks and zoos.
  • Encouraged children to be understanding and patient with others.
  • Read stories to children and taught painting, drawing and crafts.
Education and Training
Smithfield High SchoolJune 2009High School DiplomaCity, State
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Resume Overview

School Attended

  • Smithfield High School

Job Titles Held:

  • Customer Service Representative
  • Waitress/ Bartender
  • Daycare Teacher

Degrees

  • High School Diploma

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