Customer Service Representative Resume Example Maximus

CUSTOMER SERVICE REPRESENTATIVE

Summary

An analytical, fast learner with 10+ years of customer service experience. Outgoing and detail-oriented, able to work in a high-stress, fast-paced environment. Skilled at managing resources and ensuring assignments are on time / on budget. Proficient at building and maintaining professional relationships.

Skills

Courteous demeanor
Call center experience

Basic clerical knowledge

Experience

Maximus October 2015 to Current Customer Service Representative
Hampton, VA

Evaluated customer account information to assess current issues and determine potential solutions.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Addressed customer service inquiries quickly and accurately.
Documented conversations with customers to track requests, problems and solutions.
Worked with managers to develop service improvement initiatives.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Evaluated benefits for each caller to determine service needs and address concerns.
Kept detailed records of customer accounts, including actions taken, issues resolved and [Type] information.
Reviewed account and service histories to identify trends and issues.
Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
Streamlined operational efficiencies by researching problems and delivering speedy issues resolution.
Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
Engaged customers and provided high level of service by carefully explaining details about documents.
Maintained pleasant and cordial attitude at all times, even when issues arose.
Pursued continuing education and training programs to continue professional development.
Researched coverage and premium options and supplied clients with best coverage available for individual needs.

The Grille April 2006 to April 2015 Waitress/ Bartender
Smithfield , VA

Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
Updated repeat customers on menu changes and updates to maintain quality service relationships.
Increased sales of key menu items through effective upselling.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Checked order accuracy and food quality before delivering to customers.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Maintained accuracy while handling payments of up to $[Amount], giving change and printing receipts with [Type] system.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Explained preparation of various menu items, describing ingredients and cooking methods to customers.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
Minimized customer wait times by efficiently taking and filling over [Number] orders each day.
Answered phones politely and promptly, accurately recording and confirming reservations.
Prepared salads and appetizers to back up kitchen staff.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Calculated charges, issued table checks and collected payments from customers.
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.

Quality Time Daycare July 2010 to May 2013 Daycare Teacher
Smithfield , VA

Organized and led activities to promote physical, mental and social development.
Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
Taught children foundational skills such as colors, shapes and letters.
Established indoor and outdoor safe play environments for toddler-age children.
Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Maintained daily records of individual activities, behaviors, meals and naps.
Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
Enhanced sensory abilities by giving children access to numerous textures and shapes.
Created and implemented developmentally appropriate curriculum addressing all learning styles.
Employed variety of materials for children to explore and manipulate in learning activities and imaginative play.
Mediated talks between parents and teachers regarding disciplinary concerns.
Incorporated music and art activities to encourage creativity and expression.
Carefully monitored children's play activities to identify additional learning opportunities or behavioral issues.
Offered detailed daily reports that outlined each child's activities.
Distributed quarterly progress assessments and milestone reports to each parent.
Maintained daily records of activities, behaviors, meals and naps.
Supervised circle time, free play, outside play and learning and developmental activities.
Familiarized parents with center's policies, regulations, fees and curriculum.
Escorted children on outings and trips to local parks and zoos.
Encouraged children to be understanding and patient with others.
Read stories to children and taught painting, drawing and crafts.

Education and Training

Smithfield High School June 2009 High School Diploma Smithfield, VA

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Customer Service Representative Resume Example

Resume Score: 80%