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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Achieve industry-leading customer and revenue growth by leveraging top-notch abilities in networking and lead development. Demonstrated success in converting prospects into customers, servicing accounts and maintaining consistent sales levels. Skilled relationship-builder and a good communicator .

Knowledgeable and dedicated professional with extensive experience in Sales and Marketing industry. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.

Accomplished Sales Manager offering 15 years of experience developing and maximizing sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.

Accomplishments
  • Customer Service - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 100 staff members.
  • Collaborated with team of 25 in the development of expanding company branches.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Skills
  • Sales expertise
  • Business growth and retention
  • Cross-Selling
  • Price Negotiation
  • Contract negotiations
  • Network development
  • First Aid/CPR
  • Problem resolution
  • International sales support
  • Sales Goals
  • Product Knowledge
  • Strategic Planning
  • Team management
  • Supervision
  • Operational improvement
  • Revenue Generation
  • Employee Relations
  • Staff training/development
  • Knowledgeable in all HR Systems
  • Team Building
  • Change implementation
  • Team Bonding
  • SharePoint Intranet software
  • Records management
  • Problem solving strength
  • Customer Relations
  • Systems and software programs
  • Safety understanding
  • Project Management
  • Business Development
  • Conflict resolution techniques
  • Sales Reporting
  • Decisive
  • Relationship building
  • Database Management
  • Time management
  • Coaching and mentoring
  • Marketing strategy
  • Call center experience
  • New Hire Orientation
  • Training Materials
  • Benefits and compensation
  • Organizational Development
  • File and records management
  • Risk management
  • Budget development
Work History
04/2018 to CurrentCustomer Service RepresentativeCompany Name | City, State
  • Responded to customer requests for products, services and company information.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Coordinated responses for key accounts, using business acumen and attention to detail to balance company and customer demands.
  • Conferred with senior management to handle and correct disciplinary or knowledge issues.
  • Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Trained new personnel regarding company operations, policies and services.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 7%.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
04/2018 to CurrentConflict Resolution OfficerCompany Name | City, State
  • Documented all actions performed and interactions with customers.
  • Completed in-depth research to investigate claims and resolve problems.
  • Assessed individual situations and developed effective and appropriate resolutions.
  • Negotiated arrangements to manage defaults, payment plans or full remittance of balance owed.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Trained new team members on scripts, company services and performance strategies and provided mentoring.
  • Maintained high volume of calls to meet demands of busy group.
  • Achieved performance goals on consistent basis.
  • Researched, analyzed and settled 20 disputes per week.
  • Diagnosed and repaired computer hardware and network systems.
09/2016 to 07/2018Sales ManagerCompany Name | City, State
  • Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Developed and implemented comprehensive salesperson training program.
  • Organized promotional events and interacted with community to increase sales volume.
  • Increased sales volume by expanding product line to new retailers, including warehouse clubs and natural food chains.
  • Developed rapport with international suppliers and collaborated with factories to develop, design and select product for retail stores.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
  • Reduced expenses by effectively negotiating contractor prices, terms and service agreements.
  • Exceeded regional annual sales target by 25 %.
  • Accomplished sales goals and boosted revenue by $200000 through product knowledge and customer relationship management.
  • Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
  • Grew market penetration and sales figures by leveraging supplier relationships and personally overseeing negotiations resulting in 60% revenue increase.
  • Developed international business relationships to drive business units abroad.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Created and launched new online marketing strategies, resulting in 6 % sales increase.
  • Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
  • Created and launched new online marketing strategies, resulting in 70 % sales increase.
  • Reduced costs 40 % through client and distributor price negotiations.
02/2005 to 01/2016Travel ManagerCompany Name | City, State
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business 100%.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Developed process improvements and long-term business strategies through analysis of customer feedback.
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Increased sales by 150000 through effectively training employees, closely monitoring regional and local markets and managing inventories.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Education
03/2019Associate of Science | Computer ScienceNetwork Professional Training School, City
09/2013Associate of Arts | IATAGoram School of Aviation, City
03/2010Associate of Arts | Strategic ManagementKwame Nkrumah University of Science And Technology, City
04/2005Bachelor of Arts | Tourism And Travel Services Marketing OperationsKwame Nkrumah University of Science And Technology, City
Expected in 11/2020Associate of Arts | Digital Marketing Analytics Massachusetts Institute of Technology, City, State
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Resume Overview

School Attended

  • Network Professional Training School
  • Goram School of Aviation
  • Kwame Nkrumah University of Science And Technology
  • Massachusetts Institute of Technology

Job Titles Held:

  • Customer Service Representative
  • Conflict Resolution Officer
  • Sales Manager
  • Travel Manager

Degrees

  • 03/2019 Associate of Science | Computer Science
    09/2013 Associate of Arts | IATA
    03/2010 Associate of Arts | Strategic Management
    04/2005 Bachelor of Arts | Tourism And Travel Services Marketing Operations
    Expected in 11/2020 Associate of Arts | Digital Marketing Analytics

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