LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • CV Formats
    • CV Templates
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Customer Service Representative
Please provide a type of job or location to search!
SEARCH

Customer Service Representative Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
CUSTOMER SERVICE REPRESENTATIVE
Summary

Personable and dedicated Customer Service Representative with extensive experience in Customer Relations industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Credit card payment processing
  • Report creation
  • Problem-solving abilities
  • Quality assurance controls
  • Data evaluation
  • Quality control
  • Clerical support
  • Customer relations
  • Inbound and outbound calling
  • Freight operations
  • Project management abilities
  • High-energy attitude
  • Sales expertise
  • Retail sales customer service
  • Shipping and receiving understanding
  • Stockroom procedures
  • Microsoft Office expertise
  • Store maintenance
  • Active listening
  • Call center experience
  • Inventory control
Experience
02/2015 to 11/2015
Customer Service RepresentativeCompany Name - City, State
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Reviewed account and service histories to identify trends and issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Addressed customer service inquiries quickly and accurately.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Worked with managers to develop service improvement initiatives.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Reduced process lags and effectively trained team members on best practices and protocol.
03/2016 to 02/2018
Registration ClerkCompany Name - City, State
  • Delivered clear instructions to direct patients to specific areas, including outpatient unit and cardiac care floor.
  • Asked various questions from clients to obtain the information necessary for paperwork.
  • Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
  • Clearly explained forms and documents to patients, guardians and family members, distributing copies as needed and confirming comprehension.
  • Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
  • Responded to incoming department phone calls and directed callers to appropriate team members based on need.
  • Advised patients of monies required to be paid prior to services.
  • Provided customer service support and advice on regulations and requirements regarding various registration programs.
  • Contacted insurance carriers to verify coverage, copays and deductible information for patients.
  • Assessed methods of payment for services, initiated processing and made referrals to specialists for financial options.
  • Registered patients for outpatient procedures and emergency services.
  • Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
  • Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
  • Greeted visitors and ascertained purpose of visit, issuing any needed credentials and directing to appropriate staff or department.
  • Welcomed patients to facility and assisted with registration sign-in process.
04/2017 to 01/2019
Customer Service RepresentativeCompany Name - City, State
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Supported end-users by responding quickly to phone messages and following up on complaints
  • Addressed customer service inquiries quickly and accurately.
  • Reviewed account and service histories to identify trends and issues.
  • Maintained calm, friendly demeanor with upset customersto de-escalate stressful situations.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Worked with managers to develop service improvement initiatives.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Documented conversations with customers to track requests, problems and solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
09/2019 to Current
Line AssociateCompany Name - City, State
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
  • Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review [Timeframe].
  • Monitored multiple databases to keep track of all company inventory.
  • Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
  • Coordinated efficient maintenance schedules to keep systems running at peak levels.
  • Inspected completed work to assess quality and identify skill or ability issues.
Education and Training
06/2011
High School DiplomaNorthview High School - City, State
  • Major in Business
  • Honor Roll 2007-2011
  • Completed professional development in Safety Care
  • Completed continuing education in Business Communication
Some College (No Degree): BusinessGeorge C Wallace Community College - Dothan - City, State
Some College (No Degree): Business Administration And ManagementGeorge C Wallace Community College - Dothan - City, State
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Northview High School
  • George C Wallace Community College - Dothan

Job Titles Held:

  • Customer Service Representative
  • Registration Clerk
  • Line Associate

Degrees

  • High School Diploma
    Some College (No Degree) : Business
    Some College (No Degree) : Business Administration And Management

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Customer-Service-Representative-Customer-Service-resume-sample

Customer Service Representative Customer Service

New Haven, Missouri

Service-Manager,-Customer-Service-Representative-resume-sample

Service Manager, Customer Service Representative

Columbus, Indiana

Customer-Service-Representative-resume-sample

Customer Service Representative

Bluffton, South Carolina

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.