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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Personable and dedicated Customer Service Representative with extensive experience in Customer Relations industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Credit card payment processing
  • Report creation
  • Problem-solving abilities
  • Quality assurance controls
  • Data evaluation
  • Quality control
  • Clerical support
  • Customer relations
  • Inbound and outbound calling
  • Freight operations
  • Project management abilities
  • High-energy attitude
  • Sales expertise
  • Retail sales customer service
  • Shipping and receiving understanding
  • Stockroom procedures
  • Microsoft Office expertise
  • Store maintenance
  • Active listening
  • Call center experience
  • Inventory control
Experience
02/2015 to 11/2015
Customer Service Representative MRS Associates － Taylor, AL
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Reviewed account and service histories to identify trends and issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Addressed customer service inquiries quickly and accurately.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Worked with managers to develop service improvement initiatives.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Reduced process lags and effectively trained team members on best practices and protocol.
03/2016 to 02/2018
Registration Clerk Denney Vision － Dothan, AL
  • Delivered clear instructions to direct patients to specific areas, including outpatient unit and cardiac care floor.
  • Asked various questions from clients to obtain the information necessary for paperwork.
  • Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
  • Clearly explained forms and documents to patients, guardians and family members, distributing copies as needed and confirming comprehension.
  • Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
  • Responded to incoming department phone calls and directed callers to appropriate team members based on need.
  • Advised patients of monies required to be paid prior to services.
  • Provided customer service support and advice on regulations and requirements regarding various registration programs.
  • Contacted insurance carriers to verify coverage, copays and deductible information for patients.
  • Assessed methods of payment for services, initiated processing and made referrals to specialists for financial options.
  • Registered patients for outpatient procedures and emergency services.
  • Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
  • Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
  • Greeted visitors and ascertained purpose of visit, issuing any needed credentials and directing to appropriate staff or department.
  • Welcomed patients to facility and assisted with registration sign-in process.
04/2017 to 01/2019
Customer Service Representative Metro PCS － Dothan, AL
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Supported end-users by responding quickly to phone messages and following up on complaints
  • Addressed customer service inquiries quickly and accurately.
  • Reviewed account and service histories to identify trends and issues.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Worked with managers to develop service improvement initiatives.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Documented conversations with customers to track requests, problems and solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
09/2019 to Current
Line Associate Wayne Farms Inc. － Dothan, AL
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
  • Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review [Timeframe].
  • Monitored multiple databases to keep track of all company inventory.
  • Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
  • Coordinated efficient maintenance schedules to keep systems running at peak levels.
  • Inspected completed work to assess quality and identify skill or ability issues.
Education and Training
06/2011
High School Diploma Northview High School － Dothan, AL
  • Major in Business
  • Honor Roll 2007-2011
  • Completed professional development in Safety Care
  • Completed continuing education in Business Communication
Some College (No Degree): Business George C Wallace Community College - Dothan － Dothan, AL
Some College (No Degree): Business Administration And Management George C Wallace Community College - Dothan － Dothan, AL
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Resume Overview

Companies Worked For:

  • MRS Associates
  • Denney Vision
  • Metro PCS
  • Wayne Farms Inc.

School Attended

  • Northview High School
  • George C Wallace Community College - Dothan

Job Titles Held:

  • Customer Service Representative
  • Registration Clerk
  • Line Associate

Degrees

  • High School Diploma
    Some College (No Degree) : Business
    Some College (No Degree) : Business Administration And Management

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