Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Summary
Personable and dedicated Customer Service Representative with extensive experience in the flower industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Seasoned Machine Operator with 3 years of experience in machine supervision. Proficient at performing equipment inspections and preventive maintenance functions. Safety-conscious with fantastic attention to detail.
Punctual ice cream scooper delivering service with smile while remaining calm in busy food establishments. Consistently delivering top-notch service to create repeat customer base.
Skills
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Experience
Customer Service Representative|Petco - North Conway , NH|04/2020 - 05/2020
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Reviewed account and service histories to identify trends and issues.
- Set up and activated customer accounts.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Worked with managers to develop service improvement initiatives.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Educated customers on special pricing opportunities and company offerings.
Machine Operator|Flowserve Corporation - Wheeling , IL|08/2018 - 03/2019
- Completed minor machine maintenance, including oiling parts and cleaning components.
- Selected proper cutting tools and calculated correct parameters to manufacture quality parts.
- Monitored operations machines to detect malfunctions and identify product defects.
- Executed on-time, under-budget project management on complex industrial equipment, including metal and precision part machining issues.
- Detected work-piece defects and machine malfunctions, maintaining machines to prevent future malfunctions.
- Maintained accurate and timely completion of log books and inspection reports.
- Constructed appropriate offset corrections for tool wear, broken tools and casting variations.
- Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
- Worked from layout and work order, created programs and set up machines to produce required parts.
- Documented daily production data and submitted accurate, timely logs to keep management up to date on activities.
- Read and interpreted operation and parameter sheets to effectively complete each job.
- Operated multiple fabricating machines, including cutoff saws, shears, rolls, brakes, presses and forming or spinning machines.
- Monitored feed and speed of machines during machining process.
- Operated equipment in accordance with company procedures and customer requirements.
- Reported all operational deficiencies to supervisor and maintenance personnel.
- Studied blueprints to program daily machining tasks and maintain production efficiency.
- Received and correctly processed both written and verbal instructions, prints and work orders.
- Comprehended and carried out routine or complex job specifications and requirements.
- Planned and laid out work to meet production and schedule requirements.
Ice Cream Scooper|Towne Park Ltd. - Orange , CA|03/2018 - 04/2018
- Provided information to customers regarding ice cream flavors, ingredients and nutritional information.
- Memorized seasonal menu options and flavors to provide customers with updated information on new items and offerings.
- Informed shift leaders or management of any obstacles or issues during each shift.
- Cleaned and organized all areas, including utensil and napkins station and restroom facilities.
- Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
- Offered samples of new ice cream flavors to guests, promoting new flavors, special combinations and upselling to more expensive selections such as sundaes, waffle cones and special toppings.
- Answered guest questions, delivering most accurate and updated information available.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Maintained dining and food service areas in clean, safe and sanitary manner.
- Provided exceptional service that reflected restaurant standards and core values.
- Executed all daily tasks and assisted other team members when needed.
- Created food displays according to established standards, replacing dated products with fresh.
- Reviewed orders against receipts so guests received requested items.
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Counted cash drawer at end of shift and prepared bank deposits.
- Tailored orders to address customer allergies and gluten concerns.
- Interacted effectively with fellow employees to stage food trays for distribution to customers.
- Sincerely welcomed and thanked guests to demonstrate appreciation for patronage.
- Directed patrons to restrooms and other amenities within facility.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Wiped counters and tables to remove dirt and food and maintain clean environment for guests.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Assembled and served meals according to specific guest requirements.
- Demonstrated proficient knowledge of menus, services and promotions offered to assist customers and team members.
- Assisted customers, including answering questions and preparing orders.
- Organized food preparation stations and replenished supplies to maximize efficiency.
- Processed payments on cash register and counted back bills and change to patrons.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Education and Training
Rolling Meadows High School||City, State|06/2018High School Diploma
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Resume Overview
School Attended
- Rolling Meadows High School
Job Titles Held:
- Customer Service Representative
- Machine Operator
- Ice Cream Scooper
Degrees
- High School Diploma
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