Customer Service Representative Resume Example Premium Waters Inc.

CUSTOMER SERVICE REPRESENTATIVE

Summary

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Hardworking customer service professional accustomed to fast-paced call center environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in standards and best practices.

Positive and upbeat Customer Service Specialist bringing 20 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills

Credit card payment processing
Report creation
Clerical support
Call center experience
Active listening
Shipping and receiving understanding
Inventory control
Store maintenance

Adaptive team player
Inbound and outbound calling
Office equipment proficiency
Product organization
High-energy attitude
In-store support
Courteous demeanor

Experience

Customer Service Representative
Greeneville , TNPremium Waters Inc./Dec 2019 to Current

Evaluated customer account information to assess current issues and determine potential solutions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Answered 25+ inbound calls per day and directed to designated individuals or departments.
Documented conversations with customers to track requests, problems and solutions.
Reviewed account and service histories to identify trends and issues.

Customer Service Cashier
River Edge , NJTotal Wine/Nov 2019 to Jan 2020

Redeemed coupons and cross-sold products.
Drove sales and add-on purchases by promoting specific item options to customers.
Properly verified customer identification for alcohol or tobacco purchases.
Prepared food, including, Burritos, Sub Sandwiches and Sliced tomatoes lettuce onions items to make the sandwiches .
Processed customer payments quickly and returned exact change and receipts.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Helped customer locate and select appropriate merchandise throughout store.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Trained new team members in cash register operation, stock procedures and customer service.
Stayed up to date on current item discounts to support promotions.
Scanned items quickly to keep lines moving and reduce overall wait time.
Processed returned items in accordance with store policy.
Welcomed customers, offering assistance to help find necessary store items.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.

Customer Service Cashier
San Diego , CATotal Wine/May 2018 to Nov 2019

Redeemed coupons and cross-sold products.
Drove sales and add-on purchases by promoting specific item options to customers.
Properly verified customer identification for alcohol or tobacco purchases.
Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
Received product orders, unloaded merchandise and arranged store stock into appealing displays.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Processed customer payments quickly and returned exact change and receipts.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Helped customer locate and select appropriate merchandise throughout store.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Trained new team members in cash register operation, stock procedures and customer service.
Stayed up to date on current item discounts to support promotions.
Counted product stock to maintain inventory records.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Scanned items quickly to keep lines moving and reduce overall wait time.
Restocked fountain and coffee areas with silverware, straws, napkins and condiments.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Worked closely with front-end staff to assist customers.
Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Welcomed customers, offering assistance to help find necessary store items.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.

Customer Service Cashier
Blacklick , OHAmerican Dining Creations/Jul 2016 to Jun 2018

Redeemed coupons and cross-sold products.
Drove sales and add-on purchases by promoting specific item options to customers.
Properly verified customer identification for alcohol or tobacco purchases.
Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
Received product orders, unloaded merchandise and arranged store stock into appealing displays.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Distributed new merchandise efficiently to different departments.
Processed customer payments quickly and returned exact change and receipts.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Helped customer locate and select appropriate merchandise throughout store.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Trained new team members in cash register operation, stock procedures and customer service.
Stayed up to date on current item discounts to support promotions.
Counted product stock to maintain inventory records.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Scanned items quickly to keep lines moving and reduce overall wait time.
Restocked fountain area with silverware, straws, napkins and condiments.
Processed returned items in accordance with store policy.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Worked closely with front-end staff to assist customers.
Provided assistance with purchases, locating items and signing up for rewards programs.
Welcomed customers, offering assistance to help find necessary store items.
Helped customers find specific products, answering questions and offering advice.
Learned roles of other departments to provide coverage and keep store operational.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.

Education and Training

GEDUniversity of Pueblo, CoApr 1981City

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Customer Service Representative Resume Example

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