Customer Service Representative resume example with 4+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Hardworking customer service professional accustomed to fast-paced call center environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in standards and best practices.
Positive and upbeat Customer Service Specialist bringing 20 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Skills
Credit card payment processing
Report creation
Clerical support
Call center experience
Active listening
Shipping and receiving understanding
Inventory control
Store maintenance
Adaptive team player
Inbound and outbound calling
Office equipment proficiency
Product organization
High-energy attitude
In-store support
Courteous demeanor
Experience
06/2022 to CurrentCustomer Service AssociatePremium Waters Inc. | Greeneville, TN,
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
12/2019 to CurrentCustomer Service RepresentativeTotal Wine | River Edge, NJ,
Evaluated customer account information to assess current issues and determine potential solutions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Answered 25+ inbound calls per day and directed to designated individuals or departments.
Documented conversations with customers to track requests, problems and solutions.
Reviewed account and service histories to identify trends and issues.
11/2019 to 01/2020Customer Service CashierTotal Wine | San Diego, CA,
Redeemed coupons and cross-sold products.
Drove sales and add-on purchases by promoting specific item options to customers.
Properly verified customer identification for alcohol or tobacco purchases.
Prepared food, including, Burritos, Sub Sandwiches and Sliced tomatoes lettuce onions items to make the sandwiches .
Processed customer payments quickly and returned exact change and receipts.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Helped customer locate and select appropriate merchandise throughout store.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Trained new team members in cash register operation, stock procedures and customer service.
Stayed up to date on current item discounts to support promotions.
Scanned items quickly to keep lines moving and reduce overall wait time.
Processed returned items in accordance with store policy.
Welcomed customers, offering assistance to help find necessary store items.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
05/2018 to 11/2019Customer Service CashierAmerican Dining Creations | Blacklick, OH,
Redeemed coupons and cross-sold products.
Drove sales and add-on purchases by promoting specific item options to customers.
Properly verified customer identification for alcohol or tobacco purchases.
Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
Received product orders, unloaded merchandise and arranged store stock into appealing displays.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Processed customer payments quickly and returned exact change and receipts.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Helped customer locate and select appropriate merchandise throughout store.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Trained new team members in cash register operation, stock procedures and customer service.
Stayed up to date on current item discounts to support promotions.
Counted product stock to maintain inventory records.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Scanned items quickly to keep lines moving and reduce overall wait time.
Restocked fountain and coffee areas with silverware, straws, napkins and condiments.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Worked closely with front-end staff to assist customers.
Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Welcomed customers, offering assistance to help find necessary store items.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
07/2016 to 06/2018Customer Service CashierCompany Name | City, State,
Redeemed coupons and cross-sold products.
Drove sales and add-on purchases by promoting specific item options to customers.
Properly verified customer identification for alcohol or tobacco purchases.
Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
Received product orders, unloaded merchandise and arranged store stock into appealing displays.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Distributed new merchandise efficiently to different departments.
Processed customer payments quickly and returned exact change and receipts.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Helped customer locate and select appropriate merchandise throughout store.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Trained new team members in cash register operation, stock procedures and customer service.
Stayed up to date on current item discounts to support promotions.
Counted product stock to maintain inventory records.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Scanned items quickly to keep lines moving and reduce overall wait time.
Restocked fountain area with silverware, straws, napkins and condiments.
Processed returned items in accordance with store policy.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Worked closely with front-end staff to assist customers.
Provided assistance with purchases, locating items and signing up for rewards programs.
Welcomed customers, offering assistance to help find necessary store items.
Helped customers find specific products, answering questions and offering advice.
Learned roles of other departments to provide coverage and keep store operational.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.
Education and Training
Expected in 04/1981GED | University of Pueblo, Co, Pueblo, CO, GPA:
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