customer service representative resume example with 3+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Motivated Customer Service Representative with over 4 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in english.
Skills
Customer Retention Strategies
Call Documentation
POS Systems and Ordering Platforms
Responding to Difficult Customers
Upselling Products and Services
Calm and Professional Under Pressure
Upbeat and Positive Personality
Understanding Customer Needs
Building Customer Trust and Loyalty
Customer Data Confidentiality
Courteous with Strong Service Mindset
Inbound and Outbound Calling
Work History
Customer Service Representative, 05/2022 - Current Select Medical Corporation – Richardson, TX,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Cultivated customer loyalty, promoted repeat business and improved sales.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Consulted with outside parties to resolve discrepancies and create expert solutions.
Skilled Tradesman, 08/2019 - 10/2021 State Of Arkansas – Cherokee Village, AR,
Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
Performed minor wall repair, installed drywall and applied wallpaper.
Spread asphalt, gravel and other materials at work locations using variety of tools and equipment.
Clear areas in preparation for laying down asphalt.
Directed traffic around site locations using appropriate signage and team communication.
Kept traffic away from job sites to protect workers, equipment and private individuals.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Worked flexible hours; night, weekend, and holiday shifts.
Used flagging tools such as stop and slow paddle and red flag.
Patiently directed motorists towards detours and alternate routes.
Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury.
Controlled flow of automotive traffic under direction of project supervisor.
Familiar with use of hand signaling procedures.
Professionally communicated with motorists stuck in stopped traffic.
Greeted guests pleasantly and answered menu questions.
Operated register to process payments and collect cash payment for order totals.
Arrived to work in uniform and presentable in appearance to meet restaurant standards.
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