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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Dedicated and focused professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility. Flexible and hardworking with the drive to succeed along with offering administrative experience in both corporate and non-profit office environments.

Skills
  • Administrative Support
  • Computer Proficiency (Microsoft Office Suite, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook)
  • Data Entry and Type 60 WPM
  • Customer Service
  • Multi-Task/Time Management

Work Experience
Customer Service Representative, to
ProampacClaremont, NH,
  • Confer with customers by telephone to provide information about products and services.
  • Receive/enter orders, cancel accounts and obtain details to resolve complaints.
  • Maintain records of customer transactions, recording details of inquires.
  • Determine charges for services requested, collect deposits or payments and arrange billing.
  • Refer unresolved customer grievances to designated departments for further investigations.
Corporate Records and Reporting Clerk, to
Cooper University Health CareVineland, NJ,
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Keep files in compliance with rules and regulations set forth by the company and Department of Education.
  • Administer current and accurate updated information to the Department of Education.
  • Managed daily office operations and maintenance of equipment.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
ED Registrar, to
Gastrointestinal Associates, ScRib Mountain, WI,
  • Ensured the highest level of direct customer service.
  • Handled admissions and discharges of patients.
  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Interview patients or their representatives to identify issues relating to care.
Home Care Clerk, to
Heartland HealthStanberry, MO,
  • Accurately processed daily nursing logs, discharged medical patients.
  • Operate normal office procedures (filing, faxing medical orders, typing) Maintained all patient medical charts.
  • Operate multi-line telephone system and perform receptionist duties(greeting visitors, answering incoming calls, receive/sort & distribute mail) with excellence.
  • Maintaining a pleasant personality,managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Corporate Registrar, to
Hospital Sisters Health System - CorporateShelbyville, IL,
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Created databases and spreadsheets to improve inventory management and reporting accuracy..
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
  • Verified that information in the computer system was up-to-date and accurate.
  • Created monthly reports for records, closed terminated records and completed chart audits.
Patient Account Representative, to
Gastrointestinal Associates, ScRib Mountain, WI,
  • Successfully admitted & discharged patients within the adult and pediatric ED department.
  • Handled all customer service issues.
  • Administered medical charges into system.
  • Verified general and insurance information.
  • Ability to function in a faced paced environment.
Medical Biller II, to
City Of Virginia Beach Human ServicesCity, STATE,
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Created weekly and monthly reports and presentations.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Catering Associate, to
Compass Group Inc. (Morrison Food Service)City, STATE,
  • Exhibits a friendly, caring attitude to patients when introducing the Catering to You program, taking menu selections, delivering trays, inquiring during catering rounds and retrieving trays.
  • Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations.
  • Great team member with a caring attitude.
Patient Account Representative, to
Bon Secours Home CareCity, STATE,
  • Successfully administer all aspects of billing, follow-ups and process transactions. Ensure adequate reimbursements to company and complete all projects.
  • Accurately record and generate revenue as requested by the Manager.
  • Promoted client retention through high-quality service and follow through.
  • Train and instruct new employees with job duties and company policies or arrange for training to be provided.
  • Coded claims forms and mediated disputes between carriers and clients.
Education
Associate of Applied Science: Medical Office Administration/Office System Technology, Expected in January 2000 to Halifax Community College - Weldon, NC
GPA:
  • Office Administration coursework
  • Coursework in Computer Networking and Information Technology

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Resume Overview

School Attended

  • Halifax Community College

Job Titles Held:

  • Customer Service Representative
  • Corporate Records and Reporting Clerk
  • ED Registrar
  • Home Care Clerk
  • Corporate Registrar
  • Patient Account Representative
  • Medical Biller II
  • Catering Associate
  • Patient Account Representative

Degrees

  • Associate of Applied Science

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