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Customer Service Representative Resume Example

Resume Score: 80%

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Experienced Supervisor, ensuring team members perform tasks timely and in organized manner. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. All payroll and accounting skills are also exceptional and very well versed.

Outstanding knowledge sales and customer service office management. Proven improvement of office functionality through streamlining organization. Committed to detail-oriented organization and effective communication.

Well-qualified administrative team member bringing demonstrated knowledge and abilities in loan processing, and mortgage relations. Effective at organizing paperwork, resolving discrepancies and working with third-party vendors to clear issues and completing closings.

Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.

Skills
  • Account management
  • Claims reporting systems
  • Sales techniques
  • Product knowledge
  • Client needs analysis
  • Quotes and sales
  • Computer-savvy
  • Personable
  • Driven
  • Top-rated sales performance
  • Talented salesperson
  • Proactive team player
  • People-oriented
  • Goal-oriented
  • Exceptional time management skills
  • Skilled problem solver
  • Cash handling and management
  • Positive and friendly
  • MS Office Suite
  • Consistently meets sales goals
  • Application Preparation
  • Project Management
Work History
Customer Service Representative01/2020 to Current
Metal Processing Corp – Gary, IN
  • Communicated with vendors regarding back log of processing, future lead times and special orders next day availability.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues & assist scheduling appropriately.
  • Provided primary customer support to internal and external customers in fast-paced steel processor.
  • Responded to customer requests for products, services and company information.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging steel coil pick-up at other locations.
  • Fielded customer questions regarding available lead times, current scrap rates, and upcoming company changes.
  • Consulted with outside parties to resolve discrepancies on invoicing and create solutions for future. Collected customer feedback and made process changes to exceed customer satisfaction goals in order to be able to process over $500 Million tons of steel.
  • Organized, sorted and checked toll orders, & input data against original documents.
  • Outlined appropriate processes and procedures to fulfill and complete all toll orders.
  • Verified accuracy and validity of received coils entered in databases
Licensed Insurance Account Manager12/2009 to 10/2019
Allstate Insurance – Michigan City, IN
  • Met with average of 10 daily, walk-in policyholders to address and resolve complaints
  • Developed and maintained long-term relationships with policyholders and small business entities
  • Achieved top sales status in region by bringing in more than $50,000 in one month
  • Created sources for continuous client referrals within community and with businesses using car dealerships and mortgage brokers
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
  • Approached potential clients by using direct marketing techniques, including mailings and phone contacts
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations
  • Finalized sales and collected necessary deposits
  • Met with 20-35 existing and prospective clients each week to select appropriate insurance policies
  • Calculated quotes and educated potential clients on insurance options
  • Addressed average of 5-10 customer inquiries and complaints each week
  • Evaluated leads obtained through direct referrals, lead databases and cold calling
  • Posted payments to accounts and maintained records
  • Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention
  • Led weekly team meetings to develop better plans and revise proper protocols to meet objectives
Regional Salon Manager10/2005 to 10/2011
85 Degrees – Munster, IN
  • Organized promotions to boost salon package sales, achieving 25% growth in revenue over first year
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Achieved personal sales goals by upselling products to meet individual needs
  • Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs
  • Coached and trained employees to optimize performance and achieve demanding business objectives
  • Conferred with customers to assess requirements and recommend specific services
  • Worked to continuously increase salon business through effective sales, service and operations policies
  • Recorded weekly supply and inventory needs and made regular orders worth $15,000-&25,000
  • Maintained organization of salon and cleanliness of each station through strict sanitation guides
  • Maintained general appointment calendar and set shift schedules
  • Removed outdated policies and modernized structure
  • Scheduled employees to ensure adequate coverage during business hours
  • Oversaw and handled business finances, cash flow, overall business transactions, banking and accounting procedures
  • Managed all aspects of business finance, including cash flow, business transactions, banking and accounting processes
  • Networked at various industry events, including chamber of commerce and July 4th parade & events to promote business
Education
MBA: Business Administration And Management01/2007Purdue University Calumet- Hammond, IN
CNA : Nursing01/2004South Suburban College of Cook County- South Holland, IL
Certificate in Medical terminology : Medical Transcription05/2003Indiana Wesleyan - Merrillville , IN
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Metal Processing Corp
  • Allstate Insurance
  • 85 Degrees

School Attended

  • Purdue University Calumet
  • South Suburban College of Cook County
  • Indiana Wesleyan

Job Titles Held:

  • Customer Service Representative
  • Licensed Insurance Account Manager
  • Regional Salon Manager

Degrees

  • MBA : Business Administration And Management 01/2007
    CNA : Nursing 01/2004
    Certificate in Medical terminology : Medical Transcription 05/2003

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