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Customer Service Representative Resume Example

Resume Score: 80%

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Enthusiastic Customer Service Representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of and Sales and training in Sales development and closure. Motivated to learn, grow and excel in sales and customer service industry.

Knowledgeable and dedicated customer service professional with extensive experience in customer service and sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.

Experienced parts counter salesman with over 15 years of experience in construction and forestry industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Senior assistant parts manager and outstanding performer in inventory control and sales development within the Doggett machinery organization. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of parts and service business. Recognized for inspiring management team members to excel and encouraging creative work environments.

Seasoned Retail Sales Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills.

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 20 years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Skills
  • Sales expertise
  • Order fulfillment
  • Data Entry
  • Service standard compliance
  • Administrative support
  • Quick learner
  • Technical Support
  • Staff education and training
  • Recordkeeping strengths
  • Computer proficient
  • Stocking and replenishing
  • Account Management
  • Complaint resolution
  • Retail store support
  • Money handling abilities
  • Good listening skills
  • Creative problem solving
  • Retail materials management
  • Warehousing functions
  • Stock management
  • Training development aptitude
  • Shipping procedures understanding
  • Professional telephone demeanor
  • Strategic sales knowledge
  • Work History
    March 2015-March 2020Customer Service Representative | Doggett Machinery Services | LUFKIN, Texas
    • Provided primary customer support to internal and external customers in fast-paced environment
    • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
    • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
    • Leveraged sales expertise to promote John Deere and capitalize on upsell opportunities
    • Suggested new procedure to persuade cancelling customers to stay with company, resulting in 25% decrease in cancellations
    • Regularly exceeded daily sales and product add-on quotas
    • Educated customers on promotions to enhance sales
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
    • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
    • Answered customer telephone calls promptly to avoid on-hold wait times
    • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
    • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
    July 2005-March 2015Parts Counterman, Customer Servic | Doggett Machinery | Lufkin , Texas
    • Ordered parts for customers, repair shops and service department for use in all makes and John Deere equipment
    • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines
    • Stocked shelves, built displays and merchandised products enabling customers to find needed items and products
    • Bolstered sales and inventory management by effectively controlling daily parts program activities
    • Mitigated financial discrepancies by managing inventory, damaged goods and back orders
    • Moved inbound and outbound parts to designated bays for deliveries using forklift equipment while overseeing safety procedures
    • Provided information to customers regarding PowerPlan charge card and loyalty program and helped to open and activate new accounts
    • Drove team revenue totals by bringing in over $2.5 million in sales
    • Entered customer interaction details in CRM to track requests, document problems and record solutions offered
    • Collected customer feedback and made process changes to exceed customer satisfaction goals 98%
    July 2002-July 2005Warehouse Specalist | Nortrax | Lufkin , Tx
    • Achieved a 95% on-time shipment rate
    • Redirected shipments enroute in response to customer requests
    • Loaded products weighing up to 4000 pounds onto trailers for delivery
    • Processed multiple shipments per shift
    • Maximized sales by shipping on time and accurately
    • Moved freight, stock and other materials to and from storage and production areas and loading docks
    • Led warehouse improvement initiatives to advance operational efficiencies
    • Responded to all customer inquiries thoroughly and professionally
    • Referred unresolved customer grievances to designated departments for further investigation
    • Entered data promptly and efficiently with 98% accuracy rate
    • Placed special merchandise orders for customers
    Education
    1996High School Graduate : General StudiesLufkin High School, Lufkin, TX
    Certifications

    John Deere Parts Advisor

    Customer Service Advisor

    Retail Sales

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    Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

    Resume Overview

    Companies Worked For:

    • Doggett Machinery Services
    • Doggett Machinery
    • Nortrax

    School Attended

    • Lufkin High School

    Job Titles Held:

    • Customer Service Representative
    • Parts Counterman, Customer Servic
    • Warehouse Specalist

    Degrees

    • High School Graduate : General Studies

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