Customer Service Representative Resume Example
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Effective at dealing with individuals during stressful and confusing situations to address benefits needs.
Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in many solutions.
Hardworking customer service professional accustomed to fast-paced call center environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives.
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.
Energetic and reliable easily trained and excelling in high end merchandise environments. Proven performer able to leverage superior communication and relationship building strengths to increase and retain long term customers.
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- Assessed customer needs and upsold products and services to maximize 20 sales.
- Worked with managers to develop service improvement initiatives.
- Cross-trained staff members, resulting in 100 % increase in customer satisfaction ratings.
- Addressed 10 website inquiries per day, converting 5 into renewal customers.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Documented conversations with customers to track requests, problems and solutions.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Externship
- Performed wide range of clerical tasks, including imaging, transcription and verifying work to keep office workflows running smoothly.
- Recorded vital signs and medical history for 10 patients each day.
- Performed routine tests such as urine dip stick, vision and hearing tests.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
- Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Organized charts, documents and supplies to maintain team efficiency.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Maintained revenue streams by exhausting every option before offering refunds.
- Set up and activated customer accounts.
- Reduced process lags and effectively trained team members on best practices and protocol.
- Reviewed account and service histories to identify trends and issues.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Devised meal plans in line with patients' age, gender, diagnosis, cultural background and religious practices.
- Attended departmental meetings, providing feedback to enhance future performance.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Delivered food and drinks to patients room.
- Improved operations by working with team members and customers to find workable solutions.
- Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.
Medical Assistant Completed - March 2020
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Resume Overview
School Attended
- Florida Career College
Job Titles Held:
- Customer Service Representative
- Medical Assistant
- Dietary Worker
Degrees
- High School Diploma 06/2015
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