Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
Hardworking Customer Service Representative with 5 years of experience working with restaurants , collection agencies, and Georgia department of Revenue. Trained in project and time management with extensive knowledge of customer service and proven multitasking abilities. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Skills
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Work History
02/2020 - CurrentCustomer Service Representative | Real Alloy - Post Falls , ID
- Answered constant flow of customer calls with up to 75 calls in queue per minute.
- Worked with individuals, trusts and companies to manage tax compliance and reporting needs.
- Worked with individuals regarding their state income tax and helped provide information per costumers request.
- Facilitated communication between clients and tax authorities.
- Provided information to costumers regarding their state income tax progress.
- Worked in active queues specializing in forms, Georgia Tax Center website resets, individual notices, refund inquiry, and Spanish individuals.
05/2018 - 12/2019Debt Collector | Mandarich Law Group - Chicago , IL
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Trained new team members on scripts, company services and performance strategies and provided mentoring.
- Used skip tracing and other techniques to locate debtors.
- Maintained high volume of calls to meet demands of busy group.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Handled 75 calls per day to address customer inquiries and concerns.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Performed targeted collections on past due accounts aged over 15 days.
07/2018 - 04/2019Dietary Aide | Friendship Village Retirement Community - Dayton , OH
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Quickly and accurately served specific meals to patients with special dietary needs.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Increased aide productivity by working closely with on call nurses to redesign cleaning protocols, processes and workflows.
- Referred patients to appropriate outpatient settings for additional diet education and support.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Patiently and compassionately assisted patients requiring assistance eating meals.
- Prepared and expedited food orders to support waitstaff and other team members.
- Maintained strict levels of cleanliness for tables, floors and prep areas in 80 -person residence.
- Established and maintained thorough and updated nutritional information.
08/2016 - 03/2017Hostess | Red Robin International, Inc. - Schererville , IN
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
- Planned and executed 20+ -guest parties by organizing menus, spaces and special requests.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Assisted managers with quickly resolving service- and food-related issues.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Informed servers of newly seated parties for speedy service.
- Took information about guests' party size, led to seating, and offered menus.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
05/2018State College of Florida, Manatee-Sarasota, City, StateAssociate of Arts: Business
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School Attended
- State College of Florida, Manatee-Sarasota
Job Titles Held:
- Customer Service Representative
- Debt Collector
- Dietary Aide
- Hostess
Degrees
- Associate of Arts : Business
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