Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Summary
Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate.
Skills
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Experience
Customer Service Representative - Repay Holdings Corporation (Chattanooga , TN)October 2017 - April 2018
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Reviewed account and service histories to identify trends and issues.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Documented conversations with customers to track requests, problems and solutions.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Worked with managers to develop service improvement initiatives.
Certified Nursing Assistant - Bj's Wholesale Club, Inc. (R3 Dry Dc Jacksonville , FL)September 2014 - December 2014
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Documented activities and recorded information in EMR system.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Documented patient intake and dietary requirements and assisted with feeding.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Volunteered to work additional shifts and overtime during busy periodsto maintain proper staffing and floor coverage.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
Certified Nursing Assistant - Bj's Wholesale Club, Inc. (Roxbury , NJ)February 2013 - September 2013
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Documented activities and recorded information in EMR system.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Documented patient intake and dietary requirements and assisted with feeding.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Collected specimens, monitored vitals and maximized patient comfort.
- Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
Certified Nursing Assistant - Bj's Wholesale Club, Inc. (Saxonville , MA)September 2012 - February 2013
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Documented activities and recorded information in EMR system.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Documented patient intake and dietary requirements and assisted with feeding.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Collected specimens, monitored vitals and maximized patient comfort.
- Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
Education and Training
High School DiplomaJune 2009Albertville High School, City, State
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School Attended
- Albertville High School
Job Titles Held:
- Customer Service Representative
- Certified Nursing Assistant
Degrees
- High School Diploma
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