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Customer Service Representative Resume Example

Resume Score: 80%

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate.

Skills
  • Report creation
  • Credit card payment processing
  • Inbound and outbound calling
  • Promotional support
  • Call center experience
  • Problem-solving abilities
  • Documentation procedures expert
  • Preparing meals
  • Collecting specimens
  • Performing patient intakes
  • Collecting vital signs
  • Patient relations
  • Calm and level-headed under duress
  • Monitoring fluids
  • Assisting with personal grooming
  • Reliable transportation
  • Valid Alabama driver's license
Experience
Customer Service Representative - Afni Inc. (Opelika, AL)October 2017 - April 2018
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
  • Educated customers on special pricing opportunities and company offerings.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Documented conversations with customers to track requests, problems and solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Worked with managers to develop service improvement initiatives.
Certified Nursing Assistant - Coosa Valley Medical Center (Sylacauga, AL)September 2014 - December 2014
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Documented activities and recorded information in EMR system.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
Certified Nursing Assistant - Sylacauga health and rehab (Sylacauga, AL)February 2013 - September 2013
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Documented activities and recorded information in EMR system.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conductedroutine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Collected specimens, monitored vitals and maximized patient comfort.
  • Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
Certified Nursing Assistant - Talladega health and rehab (Talladega, AL)September 2012 - February 2013
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Documented activities and recorded information in EMR system.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Collected specimens, monitored vitals and maximized patient comfort.
  • Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
Education and Training
High School DiplomaJune 2009Albertville High School, Albertville, AL
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Resume Overview

Companies Worked For:

  • Afni Inc.
  • Coosa Valley Medical Center
  • Sylacauga health and rehab
  • Talladega health and rehab

School Attended

  • Albertville High School

Job Titles Held:

  • Customer Service Representative
  • Certified Nursing Assistant

Degrees

  • High School Diploma

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