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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
Dedicated customer service professional motivated to maintain customer satisfaction and contribute to company success.
Core Qualifications
  • Positive Attitude
  • Courteous Demeanor
  • Energetic Work Attitude

  • Adaptive Team Player​
  • Experienced Cashier
  • Detail Oriented
Experience
August 2014
to
January 2016
VERIZONGreenville, SCCustomer Service Representative
  • Strived to project excellent customer service by ensuring a positive customer experience by resolving all issues for total customer satisfaction
  • Provided customers with product and service information meeting monthly and quarterly team sales quotas
  • Maintained knowledge of new cellular products and services within the organization and throughout the telecommunications industry staying afloat on the latest enhancements, improvements, and products being offered
  • Researched customer account information using available resources to handle customer inquiries and resolve customer complaints
  • Entered new customer information and updated existing customer information including changes to cellular plans and services

January 2014
to
June 2014
FLUOR CORPORATIONGreenville, SCI.T. Auditor
  • Performed operational, technical, and financial audits in assigned areas and functions
  • Followed prescribed internal audit programs, analyzed available data and identified existing or potential problem areas
  • Documented audit findings and prepared them for inclusion in reports to company management
  • Developed and maintained familiarity with company policies and procedures, knowledge of current audit developments and a general awareness of areas affecting the company's business
  • Interfaced with various departments inside and outside of the organization to complete audit reviews
  • Functioned in a professional and confidential manner, maintaining independence and objectivity from the areas audited, in compliance with internal auditing standards and ethics
December 2012
to
January 2014
FLUOR CORPORATIONBagram, AfghanistanProject Information Specialist
  • Provided end user support for 6800 computers, 8000 user accounts, 70 vSAT systems, and 40 project servers through authorization of hardware, software, remote access, and share drive access
  • Maintained and tracked contract documentation for network services by initiating request to purchase Avaya phones and network equipment and request for phone service activations and bandwidth increases through coordination with the IT network team, external network providers, and site managers
  • Performed onboarding and off boarding activities as employees and subcontractors joined and left the project
  • Created and updated weekly power point slides for management review during weekly metric review meetings
  • Performed periodic departmental audits of laptops, user accounts and access rights for appropriateness
February 2010
to
December 2012
FLUOR CORPORATIONGreenville, SCBusiness Controls Analyst
  • Performed monitoring of changes/enhancements implemented to IT systems to ensure compliance to IT methodology, practices, and procedures
  • Performed independent research, interviews, and investigation as necessary to gain sufficient understanding of the IT system changes/enhancements being made and the risks associated with the change/enhancement
  • Coordinated with the Quality Assurance team to level-set on interpretation of requirements, testing needs, testing results, and task completion schedule to ensure proper testing of known risk
  • Maintained and tracked documentation associated with IT system changes/enhancements for completeness and veracity
  • Prepared and solicits formal approvals and sign-off from the Business and IT Managers prior to providing “production ready certification” for IT system changes/enhancements
October 2006
to
February 2010
FLUOR CORPORATIONGreenville, SCSarbanes-Oxley Analyst
  • Acted as a liaison between Internal and External Audit, IT management, and IT staff to facilitate/coordinate annual IT SOX audit reviews
  • Coordinated remediation efforts of IT deficiencies identified by Internal and External audit with the IT management staff ensuring remediation of all of identified deficiencies Evaluated audit results, weighing the relevancy, accuracy, and perspective and conclusions against the accumulated audit evidence
  • Performed continuous monitoring of IT controls and processes for: Application Security, Backup & Recovery, Change Management, Network & Platform Security, Physical & Environmental Security, and Systems Management
  • Created and maintained audit documentation including IT issue action plans and IT process descriptions
  • Verified that IT methodologies, practices, and procedures were followed
Education
2006
UNIVERSITY OF SOUTH CAROLINA UPSTATESpartanburg, SCBachelor of Arts: Information Management and Systems
2013
WEBSTER UNIVERSITYGreenville, SCMBA
Professional Affiliations
Project Management Institute (PMI)
Information Systems Audit and Control Association (ISACA)
Skills
Resolve Customer Complaints, Customer Satisfaction, Excellent Customer Service, Documentation, MS Office, Sales, Team Player, Cash Handling, Professional and Friendly, Multi-Tasking, Data Entry, Email, Filing, Grammar, Scheduling, Telephone Skills, Task Management, Organizational Skills
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Resume Overview

Companies Worked For:

  • VERIZON
  • FLUOR CORPORATION

School Attended

  • UNIVERSITY OF SOUTH CAROLINA UPSTATE
  • WEBSTER UNIVERSITY

Job Titles Held:

  • Customer Service Representative
  • I.T. Auditor
  • Project Information Specialist
  • Business Controls Analyst
  • Sarbanes-Oxley Analyst

Degrees

  • Bachelor of Arts : Information Management and Systems
    MBA

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