Customer Service Representative Resume Example AT&T Inc.

CUSTOMER SERVICE REPRESENTATIVE

Summary

Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions.

Skills

Report creation
Sales expertise
Fleet dispatching
Adaptive team player
Product organization
Problem-solving abilities
Technologically savvy
Inbound and outbound calling
Retail sales customer service
Quality assurance controls
Shipping and receiving understanding

Process optimization
Data evaluation
Project management abilities
High-energy attitude
Schedule mastery
Customer relations
Store maintenance
Call center experience
In-store support
Courteous demeanor
Office equipment proficiency

Experience

AT&T Inc. | Missoula, MTCustomer Service Representative05/2019 - Current

Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Upheld privacy and security requirements
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Evaluated customer account information to assess current issues and determine potential solutions.
Answered customer questions and addressed concerns, resulting in 98% reduction in complaint calls.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Documented conversations with customers to track requests, problems and solutions.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Delivered service and support to each customer, paving way for future business opportunities.
Educated customers on special pricing opportunities and company offerings.
Reviewed account and service histories to identify trends and issues.
Consulted with customers to determine best methods to resolve service and billing issues.
Answered 20+ inbound calls per day and directed to designated individuals or departments.

Safeway | Butte, MTCashier02/2016 - 05/2019

Assisted with purchases, locating items and signing up for rewards programs.
Trained new team members in cash register operation, stock procedures and customer service.
Inspected items for damage and obtained replacements for customers.
Properly verified customer identification for alcohol or tobacco purchases.
Resolved issues regarding customer complaints and escalated worsening concerns to person in charge for remediation.
Learned roles of other departments to provide coverage and keep store operational.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Welcomed customers, offering assistance to help find necessary store items.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Processed 50 transactions per day with exceptional accuracy.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Resolved issues with cash registers, card scanners and printers.
Helped customers find specific products, answered questions and offered product advice.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Scanned customer purchases, supporting transactions to streamline sales process.
Monitored sales events, added new merchandise and rang up purchases.
Assisted person in charge s with completing end-of-day counts and securing funds to prevent loss or theft.
Operated cash register, collected payments and provided accurate change.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Promoted specific item options to drive sales and achieve add-on purchases.
Processed all sales transactions accurately and promptly to prevent long customer wait times.

Walmart | Butte, MTCustomer Service Manager

Automated contact management system to maintain efficient client organization.
Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
Developed open and professional relationships with team members, enabling better, more effective customer service.
Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Mitigated regulatory risks by leading and developing sales analysis team protocol and compliance initiatives.
Worked with Front end manager to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives.

Education and Training

Butte High School | Butte, MTHigh School Diploma06/2011

Resume Overview

Companies Worked For:

AT&T Inc.
Safeway
Walmart

School Attended

Butte High School

Job Titles Held:

Customer Service Representative
Cashier
Customer Service Manager

Degrees

High School Diploma

Customer Service Representative Resume Example

Resume Score: 80%

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