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Customer Service Representative Resume Example

Resume Score: 80%

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions.

Skills
  • Report creation
  • Sales expertise
  • Fleet dispatching
  • Adaptive team player
  • Product organization
  • Problem-solving abilities
  • Technologically savvy
  • Inbound and outbound calling
  • Retail sales customer service
  • Quality assurance controls
  • Shipping and receiving understanding
  • Process optimization
  • Data evaluation
  • Project management abilities
  • High-energy attitude
  • Schedule mastery
  • Customer relations
  • Store maintenance
  • Call center experience
  • In-store support
  • Courteous demeanor
  • Office equipment proficiency
Experience
AT&T Inc. | Missoula, MTCustomer Service Representative05/2019 - Current
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld privacy and security requirements
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Answered customer questions and addressed concerns, resulting in 98% reduction in complaint calls.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Documented conversations with customers to track requests, problems and solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Educated customers on special pricing opportunities and company offerings.
  • Reviewed account and service histories to identify trends and issues.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered 20+ inbound calls per day and directed to designated individuals or departments.
Safeway | Butte, MTCashier02/2016 - 05/2019
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Inspected items for damage and obtained replacements for customers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Resolved issues regarding customer complaints and escalated worsening concerns to person in charge for remediation.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Processed 50 transactions per day with exceptional accuracy.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Resolved issues with cash registers, card scanners and printers.
  • Helped customers find specific products, answered questions and offered product advice.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Assisted person in charge s with completing end-of-day counts and securing funds to prevent loss or theft.
  • Operated cash register, collected payments and provided accurate change.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
Walmart | Butte, MTCustomer Service Manager
  • Automated contact management system to maintain efficient client organization.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Mitigated regulatory risks by leading and developing sales analysis team protocol and compliance initiatives.
  • Worked with Front end manager to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
  • Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives.
Education and Training
Butte High School | Butte, MTHigh School Diploma06/2011
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • AT&T Inc.
  • Safeway
  • Walmart

School Attended

  • Butte High School

Job Titles Held:

  • Customer Service Representative
  • Cashier
  • Customer Service Manager

Degrees

  • High School Diploma

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