Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Summary
Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions.
Skills
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Experience
Robert Half International | Glen Allen , VACustomer Service Representative05/2019 - Current
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld privacy and security requirements
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Answered customer questions and addressed concerns, resulting in 98% reduction in complaint calls.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Documented conversations with customers to track requests, problems and solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Delivered service and support to each customer, paving way for future business opportunities.
- Educated customers on special pricing opportunities and company offerings.
- Reviewed account and service histories to identify trends and issues.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Answered 20+ inbound calls per day and directed to designated individuals or departments.
Joe's Auto Parks | Orlando , FLCashier02/2016 - 05/2019
- Assisted with purchases, locating items and signing up for rewards programs.
- Trained new team members in cash register operation, stock procedures and customer service.
- Inspected items for damage and obtained replacements for customers.
- Properly verified customer identification for alcohol or tobacco purchases.
- Resolved issues regarding customer complaints and escalated worsening concerns to person in charge for remediation.
- Learned roles of other departments to provide coverage and keep store operational.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Welcomed customers, offering assistance to help find necessary store items.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Processed 50 transactions per day with exceptional accuracy.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Resolved issues with cash registers, card scanners and printers.
- Helped customers find specific products, answered questions and offered product advice.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Monitored sales events, added new merchandise and rang up purchases.
- Assisted person in charge s with completing end-of-day counts and securing funds to prevent loss or theft.
- Operated cash register, collected payments and provided accurate change.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
Caterpillar | Irving , TXCustomer Service Manager
- Automated contact management system to maintain efficient client organization.
- Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
- Developed open and professional relationships with team members, enabling better, more effective customer service.
- Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
- Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Mitigated regulatory risks by leading and developing sales analysis team protocol and compliance initiatives.
- Worked with Front end manager to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
- Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives.
Education and Training
Butte High School | City, StateHigh School Diploma06/2011
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Resume Overview
School Attended
- Butte High School
Job Titles Held:
- Customer Service Representative
- Cashier
- Customer Service Manager
Degrees
- High School Diploma
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