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Customer Service Representative Resume Example

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Janicia
Evans
Professional Summary

Organized and dedicated Administrative Assistant/ Customer Service Representative with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Skills
  • Scheduling Appointments
  • Cash registers
  • Oral Communication
  • Interpersonal skills
  • Customer service
  • Data entry
  • Decision making
  • Directing
  • Email
  • English
  • Faxing
  • Filing
  • Listening
  • Mail
  • Microsoft Office
  • Multitasking
  • Office Machines
  • Problem solving
  • Proofreading
  • Record keeping
  • Selling
  • Sales
  • Sorting
  • Teamwork
  • Answering phones
  • Time Management
  • Typing
  • Word processing
  • Report preparation
  • Professional telephone demeanor
  • MS Office proficiency
  • Retail store support
  • Medical terminology knowledge
  • Multi-line phone talent
  • Record-keeping strengths
  • Good listening skills
  • Complaint resolution
  • Money handling abilities
  • Quick learner
  • HIPAA guideline compliance
Education
Trinity Valley Community CollegeAthens, TX2019Associate of Arts: Business Administration And Management
John Tyler High SchoolTyler, TX2015High School Diploma
Work History
AppleOne Inc.- Customer Service Representative
Athens, TX05/2019 - 07/2019

Assisting customers with a wide range of inquiries.
• Basic computer skills including the ability to navigate multiple windows and applications and utilize search tools to find information.
• Ability to listen, elicit information efficiently, comprehend and resolve complex customer issues.
• Attention to detail and follows all required scripts and disclosures verbatim and carefully and quickly records all relevant data necessary.
• Maintain a consistent attendance record and positive, courteous and professional attitude

  • Responded to customer requests for products, services and company information.
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly and in appropriate manner.
  • Answered constant flow of customer calls with up to various calls in queue per minute.
CIty Of Athens- Floater
Athens, TX05/2016 - 03/2019
  • Analytical Prioritization Problem solving Reasoning Record keeping Scheduling appointments Typing Answering phones Communication Correspondence Customer service Email Faxing Front desk Language skills Listening Oral communication Proofreading Writing Data entry Microsoft Office Office machines Word processing Decision making Delivering mail Efficient Filing Multitasking Oversight Photocopying and collating Planning Sorting Time management interpersonal skills teamwork flexibility dependability adaptability Experience taking minutes Assisted City Secretary
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Maintained high volume of calls to meet demands of busy group.
  • Processed payments and applied to customer balances.
  • Documented all exhibits admitted during hearings.
  • Prepared and issued court orders for probation orders, sentencing information and other actions.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Maintained docket calendar and database for Municipal court.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
  • Counted cash in register drawer to balance register at beginning and end of shift.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Stage Stores- Sales Representative
Athens, TX10/2015 - 05/2016
  • Operating cash registers Increasing in store sales Maintaining sales floor appearance Cross-selling products Directing customers to merchandise Education History
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Maintained records related to sales, returns and inventory availability.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Processed product returns and assisted customers with other selections.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Counted cash in register drawer to balance register at beginning and end of shift.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Resolved issues with POS systems, card readers and receipt printers to prevent customer delays.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Assisted customers with special services, account updates and promotional options.
  • Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.
  • Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
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Resume Overview

Companies Worked For:

  • AppleOne Inc.
  • CIty Of Athens
  • Stage Stores

School Attended

  • Trinity Valley Community College
  • John Tyler High School

Job Titles Held:

  • Customer Service Representative
  • Floater
  • Sales Representative

Degrees

  • Associate of Arts : Business Administration And Management
    High School Diploma

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