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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Highly motivated and dedicated Customer Service sales associate ,with 5+ years of experience with significant knowledge and experienced selling products in the food services field generally. Proactively contributes to the work environment with positive energy & providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands the best approach for dealing with difficult and challenging situations.

Skills
  • Food sales and promotion
  • Oral/Written Communication skills
  • Guest Services
  • Ability to work under Pressure
  • Leadership
  • Adaptability
  • Computer Skills
  • Active Listening
  • Critical Thinking
  • Quick learner
  • Data entry
Work History
Customer Service Representative / / DialAmerica - Charleston, SC / 12.2019 - 03.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided information to customers regarding Company's charge card and loyalty program and helped to open and activate new accounts.
  • Entered customer interaction details in Software to track requests, document problems and record solutions offered.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended Product or Service to customers, thoroughly explaining details.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Server / / Ruby Tuesday - Fayetteville, NC / 04.2019 - 10.2019
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
  • Checked identification to enforce age requirement for alcoholic beverages
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
  • Bussed and reset up to 12 tables per shift, working efficiently to keep dining room and work areas clean
Server / / Waffle House - Fayetteville, NC / 05.2017 - 09.2018
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
  • Prepared beverages and filled food orders for customers
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Greeted and maintained relationships with regular customers.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Production Line Worker / / Butterball Farms Inc. - Mount Olive, NC / 06.2018 - 08.2018
  • Organized work to meet demanding production goals with 100 % success rate
  • Examined incoming materials and compared to documentation for accuracy and quality
  • Worked closely with others in team-oriented settings to maintain line productivity
  • Kept work area clean, neat and organized to prevent accidents, mishaps and misplaced tools
  • Boxed, labeled and transported items to support assembly operations
  • Used established assembly instructions to complete jobs quickly, accurately and with zero errors
Education
Terry Sanford High School - Fayetteville, NC / 06.2016Diploma : Psychology/Dance
Fayetteville State University - Fayetteville, NC / 05.2020Incomplete : Psychology
  • Member of Honor Society Phi Eta Sigma
  • Minored in Dance
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Resume Overview

Companies Worked For:

  • DialAmerica
  • Ruby Tuesday
  • Waffle House
  • Butterball Farms Inc.

School Attended

  • Terry Sanford High School
  • Fayetteville State University

Job Titles Held:

  • Customer Service Representative
  • Server
  • Production Line Worker

Degrees

  • Diploma : Psychology/Dance
    Incomplete : Psychology

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