Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
Highly motivated and dedicated Customer Service sales associate ,with 5+ years of experience with significant knowledge and experienced selling products in the food services field generally. Proactively contributes to the work environment with positive energy & providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands the best approach for dealing with difficult and challenging situations.
Skills
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Work History
Customer Service Representative / / Rogers Group Inc - Hillsboro , TN / 12.2019 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided information to customers regarding Company's charge card and loyalty program and helped to open and activate new accounts.
- Entered customer interaction details in Software to track requests, document problems and record solutions offered.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended Product or Service to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Responded to customer requests for products, services and company information.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Server / / Midwest Health - Mason City , IA / 04.2019 - 10.2019
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Checked identification to enforce age requirement for alcoholic beverages
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset up to 12 tables per shift, working efficiently to keep dining room and work areas clean
Server / / Midwest Health - Osage Beach , MO / 05.2017 - 09.2018
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
- Prepared beverages and filled food orders for customers
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Greeted and maintained relationships with regular customers.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Production Line Worker / / Challenge Unlimited - Great Lakes , IL / 06.2018 - 08.2018
- Organized work to meet demanding production goals with 100 % success rate
- Examined incoming materials and compared to documentation for accuracy and quality
- Worked closely with others in team-oriented settings to maintain line productivity
- Kept work area clean, neat and organized to prevent accidents, mishaps and misplaced tools
- Boxed, labeled and transported items to support assembly operations
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors
Education
Terry Sanford High School - City, State / 06.2016Diploma : Psychology/Dance
Fayetteville State University - City, State / 05.2020Incomplete : Psychology
- Member of Honor Society Phi Eta Sigma
- Minored in Dance
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Resume Overview
School Attended
- Terry Sanford High School
- Fayetteville State University
Job Titles Held:
- Customer Service Representative
- Server
- Production Line Worker
Degrees
- Diploma : Psychology/Dance
Incomplete : Psychology
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