customer service representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over 2 years retail experience in a fast-paced, team-based environment.
Skills
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Work History
02/2012 to 05/2014
customer service representativeRohm Semiconductor – Santa Clara , CA
- Documented all customer inquiries and comments thoroughly and quickly.
- Coordinated between billing department and customers to resolve problems.
- Responded to all customer inquiries thoroughly and professionally.
- Referred unresolved customer grievances to designated departments for further investigation.
- Greeted customers in a timely fashion, while quickly determining their needs.
- Answered customer questions about product availability and shipment times.
05/2014 to 01/2015
customer service representativeRohm Semiconductor – Irvine , CA
- Recommended new service to customers, resulting in a 10% in add-on business.
- Answered customer questions about product availability and shipment times.
- Placed special merchandise orders for customers.
- answer customers calls on timely manner
- handle customers payments through phone
01/2009 to 04/2013
nurse aidHospital Sisters Health System - Corporate – Chatham , IL
- Demonstrated ability to lead and motivate outstanding healthcare teams.
- Evaluated patient care needs, prioritized treatment, and maintained patient flow.
- cook,clean and bath patients that couldnt do for themselves
- ran errands that the patients couldnt do
- allowed to give some patients they medicine when prescribed
05/2015 to Current
deli accosicateWalmart – City , STATE
- Received and delivered quality products to store from supply warehouse in a timely manner.
- Cooked foodstuffs according to menus, special dietary or nutritional restrictions, and numbers of portions
- Displayed enthusiasm and knowledge about the stores menu and products.
- Conducted inventory and restocked items throughout the day.
- Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.
- Prepared merchandise for sales floor.
- Directed individuals to merchandise locations.
- Reported incidents to management.
- Kept work areas clean and neat at all times.
- Provided repeat customers with exceptional care and attention.
- Worked collaboratively in team environment.
Education
2010
High School Diploma:
hazelwood east - City
hazelwood east - City
Accomplishments
- Customer Relations
- Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution
- Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Service
- Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
- Handled guest complaints, maintaining a positive dining experience for all rest.
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Resume Overview
School Attended
- hazelwood east
Job Titles Held:
- customer service representative
- nurse aid
- deli accosicate
Degrees
- High School Diploma :
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