Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over 2 years retail experience in a fast-paced, team-based environment.
Skills
Customer service focus
Relationship building
Merchandising understanding
Product knowledge
Flexible schedule
Professional demeanor
Multi-tasking strength
Trusted key holder
Exceptional communication skills
MS Windows proficient
Quick learner
Strong client relations
Healthy meal preparation
Best Fit Their Needs
Work History
02/2012 to 05/2014
customer service representativeverizon call center – weldon springs, mo
Documented all customer inquiries and comments thoroughly and quickly.
Coordinated between billing department and customers to resolve problems.
Responded to all customer inquiries thoroughly and professionally.
Referred unresolved customer grievances to designated departments for further investigation.
Greeted customers in a timely fashion, while quickly determining their needs.
Answered customer questions about product availability and shipment times.
05/2014 to 01/2015
customer service representativeconvergys – hazelwood, mo
Recommended new service to customers, resulting in a 10% in add-on business.
Answered customer questions about product availability and shipment times.
Placed special merchandise orders for customers.
answer customers calls on timely manner
handle customers payments through phone
01/2009 to 04/2013
nurse aidalliance in home care – overland, mo
Demonstrated ability to lead and motivate outstanding healthcare teams.
Evaluated patient care needs, prioritized treatment, and maintained patient flow.
cook,clean and bath patients that couldnt do for themselves
ran errands that the patients couldnt do
allowed to give some patients they medicine when prescribed
05/2015 to Current
deli accosicatewalmart – chesterfield, mo
Received and delivered quality products to store from supply warehouse in a timely manner.
Cooked foodstuffs according to menus, special dietary or nutritional restrictions, and numbers of portions
Displayed enthusiasm and knowledge about the stores menu and products.
Conducted inventory and restocked items throughout the day.
Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.
Prepared merchandise for sales floor.
Directed individuals to merchandise locations.
Reported incidents to management.
Kept work areas clean and neat at all times.
Provided repeat customers with exceptional care and attention.
Worked collaboratively in team environment.
Education
2010
High School Diploma: hazelwood east - north county
Accomplishments
Customer Relations
Earned highest marks for customer satisfaction, company-wide.
Conflict Resolution
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Customer Service
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Handled guest complaints, maintaining a positive dining experience for all rest.
