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customer service representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over 2 years retail experience in a fast-paced, team-based environment.
Skills
  • Customer service focus
  • Relationship building
  • Merchandising understanding
  • Product knowledge
  • Flexible schedule
  • Professional demeanor
  • Multi-tasking strength
  • Trusted key holder
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Strong client relations
  • Healthy meal preparation
  • Best Fit Their Needs
Work History
02/2012 to 05/2014
customer service representativeverizon call center – weldon springs, mo
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Coordinated between billing department and customers to resolve problems.
  • Responded to all customer inquiries thoroughly and professionally.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Answered customer questions about product availability and shipment times.

05/2014 to 01/2015
customer service representativeconvergys – hazelwood, mo
  • Recommended new service to customers, resulting in a 10% in add-on business.
  • Answered customer questions about product availability and shipment times.
  • Placed special merchandise orders for customers. 
  • answer customers calls on timely manner
  • handle customers payments through phone
01/2009 to 04/2013
nurse aidalliance in home care – overland, mo
  • Demonstrated ability to lead and motivate outstanding healthcare teams.
  • Evaluated patient care needs, prioritized treatment, and maintained patient flow.
  • cook,clean and bath patients that couldnt do for themselves
  • ran errands that the patients couldnt do 
  • allowed to give some patients they medicine when prescribed
05/2015 to Current
deli accosicatewalmart – chesterfield, mo
  • Received and delivered quality products to store from supply warehouse in a timely manner.
  • Cooked foodstuffs according to menus, special dietary or nutritional restrictions, and numbers of portions
  • Displayed enthusiasm and knowledge about the stores menu and products.
  • Conducted inventory and restocked items throughout the day.
  • Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.
  • Prepared merchandise for sales floor.
  • Directed individuals to merchandise locations.
  • Reported incidents to management.
  • Kept work areas clean and neat at all times.
  • Provided repeat customers with exceptional care and attention.
  • Worked collaboratively in team environment.

Education
2010
High School Diploma:
hazelwood east - north county
Accomplishments
  • Customer Relations
    • Earned highest marks for customer satisfaction, company-wide.
    • Conflict Resolution
      • Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Service
    • Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
    • Handled guest complaints, maintaining a positive dining experience for all rest.
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Resume Overview

Companies Worked For:

  • verizon call center
  • convergys
  • alliance in home care
  • walmart

School Attended

  • hazelwood east

Job Titles Held:

  • customer service representative
  • nurse aid
  • deli accosicate

Degrees

  • High School Diploma :

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