Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Summary
Technologically-savvy employee with proven customer service, time management and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions. Personable and dedicated with seven years experience in retail/food service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success by way of punctuality, organization, and detail-oriented execution of tasks.
Skills
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Experience
Customer Service Representative, 09/2019 to Current
Safran Group – Marysville, WA,
Safran Group – Marysville, WA,
- Followed protocol for intake and accounting of large sums of cash and numerous card transactions.
- Received product orders, unloaded merchandise and arranged store stock into appealing displays.
- Resolved issues with cash registers, card scanners and printers.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Established company policies regarding management of daily cash totals and security during busy times.
- Taught co-workers to follow implemented safeguards and established direct lines of communication for accountability and compliance.
- Trained and mentored new cashiers in cash register operation, stock procedures and customer service to maximize performance with skilled, efficient and knowledgeable team members.
- Responsible for end-of-day counts and keeping an even and accurate drawer total.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained constantly aware of customer activity to ensure safe and secure shopping environment.
- Helped customers find specific products, answered questions, offered product advice, and assistance in signing up for rewards programs.
- Increased sales by suggesting specific complementary items to customers.
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
- Verified customer identification for alcohol or tobacco purchases.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Maintained consistent quality and high accuracy when preparing food every day.
- Prepared dishes in fast-paced environment to maintain high customer satisfaction rate.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods, sanitized frequented areas and equipment.
- Replenished food items from inventory and rotated ingredients.
- Monitored available products and suggested items to reorder.
- Restocked shelves with current merchandise in attractive displays to promote sales.
Store Associate, 12/2016 to 06/2017
7-Eleven, Inc. – Fort Lauderdale, FL,
7-Eleven, Inc. – Fort Lauderdale, FL,
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
- Increased customer service feedback scores by delivering outstanding service to customers daily.
- Answered questions about current promotions and resolved issues according to store policies.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Organized store by returning all merchandise to its proper place and restocked displays.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Established company policies regarding management of daily cash totals and security during busy times.
- Followed protocol for intake and accounting of large sums of cash and numerous card transactions.
- Maintained work area in clean and neat manner.
- Resolved issues with cash registers, card scanners and printers.
- Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Scanned items quickly to keep lines moving and reduce overall wait time.
Sandwich Artist, 06/2014 to 05/2016
Renown Health – Sparks, NV,
Renown Health – Sparks, NV,
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
- Restocked kitchen supplies by rotating food according to dates and times.
- Completed opening, closing and shift change tasks following company guidelines.
- Trained sandwich artists to apply attention to detail and commitment to quality.
- Informed customers of regular deals or monthly specials to upsell orders.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
Education and Training
Associate of Science: , Expected in
Rowan Cabarrus Community College - Concord, NC,
Rowan Cabarrus Community College - Concord, NC,
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Resume Overview
School Attended
- Rowan Cabarrus Community College
Job Titles Held:
- Customer Service Representative
- Store Associate
- Sandwich Artist
Degrees
- Associate of Science
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