Customer Service Representative Resume Example Safran Group

CUSTOMER SERVICE REPRESENTATIVE

Summary

I am a polished, professional customer service representative offering:
15 years of experience providing customer support in a busy call center environment for public utility and insurance industry employers.
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Strategic-relationship/ partnership-building skills - listens attentively, solve problems creatively and use tact and diplomacy to find common ground and achieve win-win outcomes.

Skills

Experience

Safran Group | Wichita , KSCustomer Service Representative05/2004 - 05/2013

Handled customer inquiries, complaints, billing questions and payment extension/service requests.
Calmed angry callers, repaired trust, located resources for problem resolution and designed best-option solutions.
Interfaced daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.
Key Accomplishments:.
Managed a high-volume workload within a deadline-driven environment.
Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
Became the lead "go-to" person for new reps and particularly challenging calls as one of the company's primary mentors/trainers of both new and established employees.
Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

Empire Auto Parts | Fredericksburg , VACustomer Service Agent01/1996 - 01/2000

My duties included working at cash registers, customer service desk and layaway, handling incoming phone calls from customers, responding to inquiries, resolving problems and addressing customer issues.
Provided quotes and executed online policy changes on items; used consultative selling techniques to provide excellent service to customers.
I handled high volume cash transactions in multiple registers.
Key Accomplishments:.
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
Contributed to an 8% sales increase in 1999 by improving lead-generation and sales-tracking techniques.

Cr England, Inc. | Scottsville , KYClaims Adjuster

I have great customer service in assisting customers with filing a claim for damage to their Household Goods and / or Property Damage caused by our moving contractors.
I have strong knowledge in great customer service skills, telephone skills, MS Office, Movers Suite, Blue Zone and the internet.
I maintained in handling 3 Offices with their customers claims and maintained a work spreadsheet for the General Managers in updating the status of a claim and how that claim is being handled.
Have weekly meeting with management to make them aware of my claims.
Work on reports in regards to being credited back for reimbursement from United Van Lines and Mayflower.
Work on reports to charge back contractors that moved the customers that filed the claimed damages.
Able to maintain interpersonal relationships with my customers.
Work creatively, manage time competently, conceive and innovate workflow efficiently.
I have great customer service skills and able to calm customers when they are upset with how their belongings were mishandled.
Handle multiple tasks and various assignments at hand.
Work dependently under limited or no immediate supervision.
I have also trained multiple claims adjusters as well.

U-Haul | Saukville , WIReservation Manager

Assisted customers with making truck rental / storage reservations, assisted customers with issued they had with a previous rental.
Assisted U-Haul independent dealer getting trucks to cover upcoming reservations and also with computer issues.
Accounts Payable : Match purchase orders confirming prices and quantity to vendor invoices, verify receipts of material or services/ confirmation of receipt of material or services, enter invoices in accounting system for payments, ensuring correct approval, coding and matching, coordinate with vendors inquires in a timely and professional matter and ensure compliance to company policies and procedures.
Trained reservations team to swiftly respond to email room bookings and keep room inventories accurate.
Utilized computer software to keep accurate records of revenue and booking levels.
Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Education and Training

Fairfield High School | City, StateHigh School Diploma in General Education

Resume Overview

School Attended

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Degrees