close
  • Dashboard
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Customer Service
      • Education
      • Sales
      • Manager
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Microsoft Word
      • Professional
      • Modern
      • Traditional
      • Creative
      • View All
    • Resume Services
    • Resume Formats
      • Resume Formats
      • Chronological
      • Functional
      • Combination
    • Resume Review
    • How to Write a Resume
      • How to Write a Resume
      • Summary
      • Experience
      • Education
      • Skills
        • Skills
        • Hard Skills
        • Soft Skills
    • Resume Objectives
  • CV
    • CV
    • CV Examples
    • CV Formats
    • CV Templates
    • How to Write a CV
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Customer Service
      • Marketing
      • Sales
      • Education
      • Accounting
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Questions
  • Resources
  • About
    • About
    • Reviews
  • Contact
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Customer Service Representative
Please provide a type of job or location to search!
SEARCH

Customer Service Representative Resume Example

Love this resume?Build Your Own Now
TT
CUSTOMER SERVICE REPRESENTATIVE
Summary
  • I am a polished, professional customer service representative offering:
  • 15 years of experience providing customer support in a busy call center environment for public utility and insurance industry employers.
  • An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
  • Strategic-relationship/ partnership-building skills - listens attentively, solve problems creatively and use tact and diplomacy to find common ground and achieve win-win outcomes.
Skills
  • Customer Service Expert
  • Current used / 10
  • Years
  • Call Center Service Operations Expert
  • Current used / 10
  • Years
  • Complaint Handling / Dispute
  • Resolution
  • Expert
  • Current used / 10
  • Years
  • Sales Lead Generation Expert
  • Current used / 10
  • Years
  • Data Enrty / Records Management Expert
  • Current used / 10
  • Years
  • Multi-line Phone Use Expert
  • Current used / 10
  • Years
  • MS Word, Excell and Access Intermediate
  • Current used / 8
  • Years
  • Accounting, MS Word
  • Accounts Payable, Problem resolution
  • Billing, Coding
  • Call Center, Sales
  • Cash registers, Selling
  • Interpersonal, Spreadsheet
  • Communication skills, Supervision
  • Customer satisfaction, Telephone skills
  • Customer Service, Phone
  • Customer service skills, Workflow
  • Customer service training
  • Filing
  • Focus
  • Listening
  • Access
  • Excell
  • MS Office
Experience
Safran Group | Wichita , KSCustomer Service Representative05/2004 - 05/2013
  • Handled customer inquiries, complaints, billing questions and payment extension/service requests.
  • Calmed angry callers, repaired trust, located resources for problem resolution and designed best-option solutions.
  • Interfaced daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.
  • Key Accomplishments:.
  • Managed a high-volume workload within a deadline-driven environment.
  • Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
  • Became the lead "go-to" person for new reps and particularly challenging calls as one of the company's primary mentors/trainers of both new and established employees.
  • Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
Empire Auto Parts | Fredericksburg , VACustomer Service Agent01/1996 - 01/2000
  • My duties included working at cash registers, customer service desk and layaway, handling incoming phone calls from customers, responding to inquiries, resolving problems and addressing customer issues.
  • Provided quotes and executed online policy changes on items; used consultative selling techniques to provide excellent service to customers.
  • I handled high volume cash transactions in multiple registers.
  • Key Accomplishments:.
  • Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
  • Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
  • Contributed to an 8% sales increase in 1999 by improving lead-generation and sales-tracking techniques.
Cr England, Inc. | Scottsville , KYClaims Adjuster
  • I have great customer service in assisting customers with filing a claim for damage to their Household Goods and / or Property Damage caused by our moving contractors.
  • I have strong knowledge in great customer service skills, telephone skills, MS Office, Movers Suite, Blue Zone and the internet.
  • I maintained in handling 3 Offices with their customers claims and maintained a work spreadsheet for the General Managers in updating the status of a claim and how that claim is being handled.
  • Have weekly meeting with management to make them aware of my claims.
  • Work on reports in regards to being credited back for reimbursement from United Van Lines and Mayflower.
  • Work on reports to charge back contractors that moved the customers that filed the claimed damages.
  • Able to maintain interpersonal relationships with my customers.
  • Work creatively, manage time competently, conceive and innovate workflow efficiently.
  • I have great customer service skills and able to calm customers when they are upset with how their belongings were mishandled.
  • Handle multiple tasks and various assignments at hand.
  • Work dependently under limited or no immediate supervision.
  • I have also trained multiple claims adjusters as well.
U-Haul | Saukville , WIReservation Manager
  • Assisted customers with making truck rental / storage reservations, assisted customers with issued they had with a previous rental.
  • Assisted U-Haul independent dealer getting trucks to cover upcoming reservations and also with computer issues.
  • Accounts Payable : Match purchase orders confirming prices and quantity to vendor invoices, verify receipts of material or services/ confirmation of receipt of material or services, enter invoices in accounting system for payments, ensuring correct approval, coding and matching, coordinate with vendors inquires in a timely and professional matter and ensure compliance to company policies and procedures.
  • Trained reservations team to swiftly respond to email room bookings and keep room inventories accurate.
  • Utilized computer software to keep accurate records of revenue and booking levels.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Education and Training
Fairfield High School | City, StateHigh School Diploma in General Education
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

70Average
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Length
  • Measurable results
  • Strong summary
  • Typos

Resume Overview

School Attended

  • Fairfield High School

Job Titles Held:

  • Customer Service Representative
  • Customer Service Agent
  • Claims Adjuster
  • Reservation Manager

Degrees

  • High School Diploma in General Education

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Customer-Service-Representative-resume-sample

Customer Service Representative

Sykes Enterprises Incorporated

Deland , FL

Customer-Service-Representative-Remotely-resume-sample

Customer Service Representative Remotely

J. A. King

Raleigh , NC

Customer-Service-Representative-resume-sample

Customer Service Representative

Tech Air

Redwood City , CA

  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
  • Work Here
  • Contact Us
  • FAQs
  • Accessibility
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2022, Bold Limited. All rights reserved.