Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Summary
Dedicated quality inspector with strong quality assurance background in manufacturing and production environment with demonstrated strengths in customer service, time management, quality control, and well-honed leadership abilities. Structure quality systems around clear specifications and protocols. Always looking for ways to reduce defects and improve quality program operations. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Time management Decision making Task prioritization and delegation Detail oriented Employee training and team development Team leadership Written communication Troubleshooting techniques
Skills
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Experience
11/2013 to 06/2015
Customer Service RepresentativeSafran Group － Walton , NY
- Recaptured customer loyalty with expertise in de-escalating conflicts and building personalized solutions.
- Investigated and resolved customer concerns related to order inquiries and delivery tracking.
- Maximized satisfaction by anticipating needs and consistently offering expert support.
- Followed up with previously assisted customers to offer additional support and check satisfaction with resolutions.
- Answered customer questions about policies and procedures with friendly and knowledgeable approach.
- Answered hundreds of inbound calls each day to handle various concerns, set appointments, and close sales.
- Managed paperwork and order updates for new sales and program sign-ups.
- Sold products to customers during routine service calls using strong cross-selling abilities.
- Resolved issues based on thorough investigations of concerns.
- Referred unresolved customer grievances to designated departments for further investigation.
- Met inbound customer needs while maintaining strict performance targets.
- Updated records with all interactions and customers transactions.
- Completed inquiries and followed up with customers to share findings and offer solutions.
06/2005 to 11/2013
Shift ManagerUniversity Of Wisconsin Madison － Milwaukee , WI
- Stayed ready for expected demands by keeping inventory within optimal levels and organized for easy use.
- Met shift needs by organizing effective schedules and delegating assignments based on employee knowledge and strengths.
- Secured monies against loss by keeping drawer cash low and properly using on-site safe.
- Maintained high performance levels by successfully training, monitoring, and motivating shift employees.
- Communicated openly with employees and fellow managers, addressing issues head-on to prevent escalation.
07/2015
CurrentQuality Inspector IIITrelleborg Sealing Solutions － City , STATE
- Evaluated quality of products such as medical devices and incoming material through regular sample collection and analysis.
- Delivered total quality control with effective collaboration between team members and outside vendors.
- Met regulatory requirements with routine and surprise tests and thorough documentation.
- Optimized quality control systems with continuous performance monitoring.
- Reduced quality issues substantially with quality improvements at all levels.
- Outlined issues such as nonconformance, root cause analyses and quality trends with clear, detailed reports.
- Maintained production quality by identifying and correcting defects.
- Boosted efficiency by keeping work areas clean, tidy, and free of debris.
- Oversaw shipping schedule.
- Trained junior team members and mentored on important procedures.
- Assisted Quality Engineers with improving quality operations through more efficient measurements techniques.
- Monitored molding operations to spot and correct problems early.
- Contributed many successful ideas to improve processes.
- Helped team handle high-volume work by prioritizing tasks and organizing supplies.
- Updated office files daily and kept records organized.
- Maintained full compliance with legal, health, and safety regulations.
- Collaborated with team members to meet daily demands and handle challenging projects.
- Troubleshot problems and developed successful solutions.
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
- Stayed busy during slow work periods, frequently handling job closures and procedure updates.
- Checked labeling instructions against batch tickets to confirm accurate labeling.
- Removed defective parts using SOPs to verify specifications.
- Reduced packaging errors by verifying use of correct documentation and packaging materials.
- Supported compliance by reporting safety hazards or violations of OSHA standards.
- Maintained customer service standards by reviewing all specifications and customer required documentation for accuracy.
- Updated records with documented measurements, weights and material counts.
- Prevented shipment errors by properly tagging products and labeling boxes.
- Tracked daily activities in Epicor for consistent reporting.
- Served customers by going above-and-beyond to offer exceptional support for all needs.
Education and Training
2007
High School Diploma: Business ManagementMayer High School － City, StateKept operations smooth and efficient with consistent opening, closing, and shift change task lists.
Reduced operational and interpersonal conflicts during shifts through effective planning.
Managed facility cleaning, maintenance, and repair needs with diligent attention to detail.
Kept all paperwork current and compliant with internal standards and legal requirements.
Controlled labor costs by streamlining workflows based on expected demands.
Maximized employee performance with effective training and close mentoring.
Eliminated resource waste through effective monitoring and improved controls.
Helped team handle high-volume work by prioritizing tasks and organizing supplies.
Collaborated with team members to meet daily demands and handle challenging projects.
Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
Maintained full compliance with legal, health, and safety regulations.
Organized and coordinated work for 15+ team members.
Contributed many successful ideas to improve work efficiency.
Verified level of supplies and requested new inventory to meet service levels. GPA: 7, Volunteered at River Oaks Assisted Living
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Resume Overview
School Attended
- Mayer High School
Job Titles Held:
- Customer Service Representative
- Shift Manager
- CurrentQuality Inspector III
Degrees
- High School Diploma : Business Management
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