Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 5 years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Conscientious Shipping Manager with 5 years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments.
Skills
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Work History
10/2015 - CurrentCustomer Service Representative/Shipping and Receiving Manager | Utah Disaster Kleenup - Nampa , ID
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services and company information
- Regularly exceeded daily sales and product add-on quotas
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Offered advice and assistance to customers, paying attention to special needs or wants
- Communicated with vendors regarding back order availability, future inventory and special orders
- Provided primary customer support to internal and external customers in fast-paced environment
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Educated customers on promotions to enhance sales
- Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Coordinated efficient storage areas to optimize materials movements and minimize labor hours.
- Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
- Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies.
- Orchestrated efficient routing by producing accurate shipping documentation and package labels.
- Operated forklifts, lift trucks and hand trucks to move items around warehouse.
- Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
- Prepared shipping documents and invoices, processed payments and fielded client questions.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
03/2012 - 07/2015Carpet Installer | Bush Property Management - City , STATE
- Installed carpet, hardwood flooring in commercial and residential buildings
- Removed existing flooring materials and prepared area for installation of new products
- Operated hand and power tools
- Drove company-owned vehicles to residential and commercial project locations to complete carpet installations
- Laid or repaired tile to meet small-scale and large-scale project requirements
- Cleaned and maintained installation equipment to keep in working condition
- Performed semi-skilled carpentry work such as subflooring repair and trim installation
- Worked with speed, accuracy and safety to complete residential, commercial and institutional jobs
- Completed installations of different types of flooring, including carpet, laminate and wood
- Protected household items and surfaces from damage and dust with tape, cloth and other protective measures
- Organized materials, machinery and tools necessary to complete each job
- Took care to prepare work areas, use adhesives and resolve problems with installations
- Performed accurate measurements, cuts and trims to help flooring pieces fit specific room arrangements
- Kept site work safe and in line with budget, schedule and applicable building codes
- Filled chipped, cracked and broken bricks and tiles with adhesives and grouting materials to correct surface imperfections
- Accurately read, understood, and carried out written instructions
- Monitored materials inventory and requested items for restocking for each job
- Consistently assumed additional responsibilities and worked extended hours to meet project deadlines
- Accurately estimated time and materials costs for projects
Education
Sylvania Northview High School, City, StateHigh School Diploma:
Accomplishments
- Customer Service - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.Handled guest complaints, maintaining a positive dining experience for all rest.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Cleared damaged items and loaded freight.
- Staged final products for shipment.
- Loaded and unloaded ship cargo.
- Reduced budget by implementing new processes and procedures.
- Maintained inventory control.
- Read work orders or received oral instructions to determine work assignments and material and equipment needs.
- Loaded and unloaded pieces into boxes for shipment.
- Sorted cargo before loading and unloading.
Certifications
Certified Forklift Operator
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Resume Strength
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Resume Overview
School Attended
- Sylvania Northview High School
Job Titles Held:
- Customer Service Representative/Shipping and Receiving Manager
- Carpet Installer
Degrees
- High School Diploma :
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