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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 5 years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Conscientious Shipping Manager with 5 years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments.

Skills
  • Complaint resolution
  • Credit card processing
  • Order fulfillment
  • Quick learner
  • Recordkeeping strengths
  • Shipping procedures understanding
  • Money handling abilities
  • Creative problem solving
  • Professional telephone demeanor
  • Multi-line phone talent
  • Stock management
  • Computer proficient
  • Warehousing functions
  • Good listening skills
  • Data Entry
Work History
10/2015 - CurrentCustomer Service Representative/Shipping and Receiving Manager | Haas-Jordan - Holland, United States
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Responded to customer requests for products, services and company information
  • Regularly exceeded daily sales and product add-on quotas
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Educated customers on promotions to enhance sales
  • Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Coordinated efficient storage areas to optimize materials movements and minimize labor hours.
  • Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies.
  • Orchestrated efficient routing by producing accurate shipping documentation and package labels.
  • Operated forklifts, lift trucks and hand trucks to move items around warehouse.
  • Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
  • Stacked and stored pallets at end of shift to keep warehouse clean and organized.
  • Prepared shipping documents and invoices, processed payments and fielded client questions.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
03/2012 - 07/2015Carpet Installer | Bush Property Management - Toledo, OH
  • Installed carpet, hardwood flooring in commercial and residential buildings
  • Removed existing flooring materials and prepared area for installation of new products
  • Operated hand and power tools
  • Drove company-owned vehicles to residential and commercial project locations to complete carpet installations
  • Laid or repaired tile to meet small-scale and large-scale project requirements
  • Cleaned and maintained installation equipment to keep in working condition
  • Performed semi-skilled carpentry work such as subflooring repair and trim installation
  • Worked with speed, accuracy and safety to complete residential, commercial and institutional jobs
  • Completed installations of different types of flooring, including carpet, laminate and wood
  • Protected household items and surfaces from damage and dust with tape, cloth and other protective measures
  • Organized materials, machinery and tools necessary to complete each job
  • Took care to prepare work areas, use adhesives and resolve problems with installations
  • Performed accurate measurements, cuts and trims to help flooring pieces fit specific room arrangements
  • Kept site work safe and in line with budget, schedule and applicable building codes
  • Filled chipped, cracked and broken bricks and tiles with adhesives and grouting materials to correct surface imperfections
  • Accurately read, understood, and carried out written instructions
  • Monitored materials inventory and requested items for restocking for each job
  • Consistently assumed additional responsibilities and worked extended hours to meet project deadlines
  • Accurately estimated time and materials costs for projects
Education
Sylvania Northview High School, Sylvania, OHHigh School Diploma:
Accomplishments
  • Customer Service - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.Handled guest complaints, maintaining a positive dining experience for all rest.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Cleared damaged items and loaded freight.
  • Staged final products for shipment.
  • Loaded and unloaded ship cargo.
  • Reduced budget by implementing new processes and procedures.
  • Maintained inventory control.
  • Read work orders or received oral instructions to determine work assignments and material and equipment needs.
  • Loaded and unloaded pieces into boxes for shipment.
  • Sorted cargo before loading and unloading.
Certifications

Certified Forklift Operator

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Resume Overview

Companies Worked For:

  • Haas-Jordan
  • Bush Property Management

School Attended

  • Sylvania Northview High School

Job Titles Held:

  • Customer Service Representative/Shipping and Receiving Manager
  • Carpet Installer

Degrees

  • High School Diploma :

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