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Customer Service Representative Resume Example

Resume Score: 80%

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Personable and dedicated Customer Service Representative with extensive experience in the customer industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Credit card payment processing
  • Report creation
  • Retail sales customer service
  • Fleet dispatching
  • Store maintenance
  • Adaptive team player
  • System implementation
  • Product organization
  • Organizational strengths
  • Active listening
  • Data evaluation
  • Stockroom procedures
  • Clerical support
  • Microsoft Office expertise
  • Sales expertise
  • Call center experience
  • Customer relations
Education and Training
Some College (No Degree)Southern New Hampshire UniversityHooksett,NH,Marketing
Experience
Arise LLC-TurboTax Customer Service Representative | Austell, GEORGIA10/2018 to 02/2020
  • Assessed customer needs and upsold products and services to maximize 500+ sales.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Met or exceeded revenue objectives by promoting sales to customers during service, account and sales follow-up calls.
  • Assisted approximately 5000+ customers each day with sales and services questions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Resolved average of 300+ inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Documented conversations with customers to track requests, problems and solutions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Consulted with customers to determine best methods to resolve service and billing issues.
JWWC (non Profit)Administrative Assistant | Austell, GEORGIA03/2017 to 11/2018
  • Managed scheduling for 20 staff, monitoring resource allocation to provide optimal coverage and service.
  • Processed financial documents including contracts, expense reports and invoices.
  • Monitored daily and weekly schedules and monthly calendar obligations for 20 observers.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
  • Tracked expenses and documented records using Microsoft Excel .
  • Assisted with administrative tasks, including filing, answering phones and payroll .
  • Tracked and submitted employee time sheets to accounting department for payroll processing.
  • Maintained attendance records, taking note of staff vacation time, sick days and personal days.
  • Set up and maintained physical and electronic filing systems.
  • Maintained up-to-date department organizational chart.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
  • Verify and review forms and reports for compliance with company regulations and procedures. Enter and track information into appropriate computer programs.
  • Managed a team of 20 observers s, including training and task delegation.
  • Guided administrative and professional staff through computer and software problems.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
WalgreensBeauty Consultant | Austell, GEORGIA09/2015 to 03/2017
  • Applied makeup to achieve desired day-to-day and special event looks.
  • Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
  • Made recommendations of appropriate products to meet customers' individual needs.
  • Recommended products to customers to meet current needs or resolve specific concerns.
  • Finalized purchases and processed payments.
  • Kept counter and display areas in clean and neat fashion.
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Resume Overview

Companies Worked For:

  • Arise LLC-TurboTax
  • JWWC (non Profit)
  • Walgreens

School Attended

  • Southern New Hampshire University

Job Titles Held:

  • Customer Service Representative
  • Administrative Assistant
  • Beauty Consultant

Degrees

  • Some College (No Degree)

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