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Customer Service Representative Resume Example

Resume Score: 80%

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CUSTOMER SERVICE REPRESENTATIVE
Skills
  • Report creation
  • Project management abilities
  • Technologically savvy
  • Active listening
  • Quality control
  • Clerical support
  • Materials transport
  • High-energy attitude
  • Microsoft Office expertise
  • Adaptive team player
  • Store maintenance
  • Retail sales customer service
  • Problem-solving abilities
  • Stockroom procedures
  • Product organization
  • Inbound and outbound calling
  • Transportation solution development
  • Process optimization
  • Customer relations
  • Shipping and receiving understanding
  • Call center experience
  • In-store support
Education and Training
High School Diploma
Centennial High School Champaign, IL
Summary

Personable, friendly and solution-oriented customer service/ care taking with over 2 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management Dedicated to customer loyalty and satisfaction.

Experience
Customer Service RepresentativeAT&T Center | Rantoul, IL08/2019 - 10/2019
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Worked with managers to develop service improvement initiatives.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Educated customers on special pricing opportunities and company offerings.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Reviewed account and service histories to identify trends and issues.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Set up and activated customer accounts.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
Resident AideBrookdale Senior Living | Urbana, IL03/2018 - 09/2019
  • Provided personal nursing assistance in pre- and post-operative situations.
  • Assisted residents with activities of daily living, including bathing, hygiene, mobility and nutrition.
  • Implemented behavior modification techniques to maintain calm milieu.
  • Built trust and rapport with residents to assist with assimilation into community.
  • Maintained confidential accurate records of resident status and treatment plans.
  • Assessed status of residents continuously and reported observations to treatment team.
  • Facilitated resident transitions and contacted families regarding level of care.
  • Positioned residents for comfort and to prevent skin pressure problems.
  • Participated in treatment planning sessions by contributing insights on resident status.
  • Supported residents during periods of emotional distress with calm, caring manner.
  • Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.
  • Administered prescriptions to residents, complying with all medication tracking procedures.
  • Authored and maintained household office and operations manuals to define staff expectations, confidentiality requirements and household and office procedures.
  • Led physical therapy activities such as [Type] and [Type] to help patients regain range of motion, build muscle and heal injuries.
  • Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
  • Cared for wounds by changing bandages, dressings and binders to promote healing.
  • Organized personal and professional calendars.
  • Liaised between doctors and patients about care plans, progress and changing health conditions.
  • Prepared food and helped patients eat to support healthy nutrition.
  • Worked with patients and families to design meal, rehabilitation and other plans for long-term success.
  • Ambulated patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements.
  • Managed household budgets and allocated expenditures for groceries, property and home maintenance, and bill payments.
  • Checked mail, shopped for groceries and handled bill payments.
  • Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Leveraged personal and professional networks to secure new clients and to ensure client needs are met.
  • Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
  • Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
  • Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
  • Coordinated and planned special projects at clients' homes.
  • Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
  • Communicated client project requirements to vendors and contractors to ensure client satisfaction.
  • Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Worked closely with high-profile clients to provide one-on-one administrative support, including estate management, household management and property management.
  • Oversaw, directed and hired household staff, including nannies, housekeepers and chefs.
  • Devised and maintained office systems to efficiently deal with paper flow.
Caregiver Community Care Systems | Villa Grove, IL03/2017 - 03/2018
  • Monitored clients' progress to report necessary changes.
  • Planned optimal meals based on established nutritional plans, including shopping for ingredients and cooking dishes.
  • Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.
  • Maintained patient hygiene by giving bedpans, urinals, baths and shaves.
  • Maintained strong knowledge of medications and medical terminology through continued education and seminars.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
  • Provided mental and emotional support to keep clients happy and healthy.
  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
  • Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
  • Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes.
  • Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.
  • Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
  • Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
  • Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
  • Delivered high level of assistance in general household duties, which included cooking, meal prep and food shopping.
  • Managed various daily job tasks, including patient transportation and appointment scheduling.
Sales ConsultantNapleton auto park of Urbana | Urbana , IL09/2016 - 03/2017
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Provided every customer with professional and polite support for sales and service needs.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Provided information about sales processes, warranty requirements and service standards.
  • Met incoming customers at door to guide through showroom and sales lot.
  • Answered customer emails and telephone requests for information.
  • Worked with customers and sales management to reach price agreements and explain all warranty, sales and option package procedures.
  • Handled credit and debit card payment processing to complete purchasing experience.
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Resume Overview

Companies Worked For:

  • AT&T Center
  • Brookdale Senior Living
  • Community Care Systems
  • Napleton auto park of Urbana

School Attended

  • Centennial High School

Job Titles Held:

  • Customer Service Representative
  • Resident Aide
  • Caregiver
  • Sales Consultant

Degrees

  • High School Diploma

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