Customer Service Representative Resume Example Sgs Group

CUSTOMER SERVICE REPRESENTATIVE

Skills

Report creation
Project management abilities
Technologically savvy
Active listening
Quality control
Clerical support
Materials transport
High-energy attitude
Microsoft Office expertise
Adaptive team player
Store maintenance

Retail sales customer service
Problem-solving abilities
Stockroom procedures
Product organization
Inbound and outbound calling
Transportation solution development
Process optimization
Customer relations
Shipping and receiving understanding
Call center experience
In-store support

Education and Training

High School Diploma

Centennial High School City, State

Summary

Personable, friendly and solution-oriented customer service/ care taking with over 2 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management Dedicated to customer loyalty and satisfaction.

Experience

Customer Service RepresentativeSgs Group | Deer Park , TX08/2019 - 10/2019

Evaluated customer account information to assess current issues and determine potential solutions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Worked with managers to develop service improvement initiatives.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Educated customers on special pricing opportunities and company offerings.
Consulted with customers to determine best methods to resolve service and billing issues.
Documented conversations with customers to track requests, problems and solutions.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Reviewed account and service histories to identify trends and issues.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Set up and activated customer accounts.
Escalated customer concerns, store issues and inventory requirements to supervisors.

Resident AideDiakon Lutheran Social Ministries | Allentown , PA03/2018 - 09/2019

Provided personal nursing assistance in pre- and post-operative situations.
Assisted residents with activities of daily living, including bathing, hygiene, mobility and nutrition.
Implemented behavior modification techniques to maintain calm milieu.
Built trust and rapport with residents to assist with assimilation into community.
Maintained confidential accurate records of resident status and treatment plans.
Assessed status of residents continuously and reported observations to treatment team.
Facilitated resident transitions and contacted families regarding level of care.
Positioned residents for comfort and to prevent skin pressure problems.
Participated in treatment planning sessions by contributing insights on resident status.
Supported residents during periods of emotional distress with calm, caring manner.
Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.
Administered prescriptions to residents, complying with all medication tracking procedures.
Authored and maintained household office and operations manuals to define staff expectations, confidentiality requirements and household and office procedures.
Led physical therapy activities such as [Type] and [Type] to help patients regain range of motion, build muscle and heal injuries.
Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
Cared for wounds by changing bandages, dressings and binders to promote healing.
Organized personal and professional calendars.
Liaised between doctors and patients about care plans, progress and changing health conditions.
Prepared food and helped patients eat to support healthy nutrition.
Worked with patients and families to design meal, rehabilitation and other plans for long-term success.
Ambulated patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements.
Managed household budgets and allocated expenditures for groceries, property and home maintenance, and bill payments.
Checked mail, shopped for groceries and handled bill payments.
Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
Leveraged personal and professional networks to secure new clients and to ensure client needs are met.
Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
Coordinated and planned special projects at clients' homes.
Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
Communicated client project requirements to vendors and contractors to ensure client satisfaction.
Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Worked closely with high-profile clients to provide one-on-one administrative support, including estate management, household management and property management.
Oversaw, directed and hired household staff, including nannies, housekeepers and chefs.
Devised and maintained office systems to efficiently deal with paper flow.

Caregiver Radiant Senior Living | Coeur D Alene , ID03/2017 - 03/2018

Monitored clients' progress to report necessary changes.
Planned optimal meals based on established nutritional plans, including shopping for ingredients and cooking dishes.
Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.
Maintained patient hygiene by giving bedpans, urinals, baths and shaves.
Maintained strong knowledge of medications and medical terminology through continued education and seminars.
Worked to improve patient outlook and daily living through compassionate care.
Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
Provided mental and emotional support to keep clients happy and healthy.
Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes.
Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.
Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
Delivered high level of assistance in general household duties, which included cooking, meal prep and food shopping.
Managed various daily job tasks, including patient transportation and appointment scheduling.

Sales ConsultantMarinemax | Newport , RI09/2016 - 03/2017

Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Provided every customer with professional and polite support for sales and service needs.
Maintained current store, product and promotional knowledge to drive consistent sales.
Greeted customers at arrival to build positive relationships and discuss vehicles.
Provided information about sales processes, warranty requirements and service standards.
Met incoming customers at door to guide through showroom and sales lot.
Answered customer emails and telephone requests for information.
Worked with customers and sales management to reach price agreements and explain all warranty, sales and option package procedures.
Handled credit and debit card payment processing to complete purchasing experience.

Resume Overview

School Attended

Centennial High School

Job Titles Held:

Customer Service Representative
Resident Aide
Caregiver
Sales Consultant

Degrees

High School Diploma

Customer Service Representative Resume Example

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