Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Summary
I am a dedicated individual once I have my mind set on something there is no stopping me and I mean this in the best way. very passionate about everything I do. down to earth and I love doing my very best at everything I initiate . I want to make a difference at my place of work and on my daily life routines. I am very energetic and a positive soul to know. if you make me a part of your team you can guarantee I will be as much of a resource to the company as possible.
Skills
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Experience
Customer Service Representative
Tampa , FLService Partners/Aug 2018 to Current
Tampa , FLService Partners/Aug 2018 to Current
- Evaluated customer account information to assess current issues and determine potential solutions.
- Worked with managers to develop service improvement initiatives.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Documented conversations with customers to track requests, problems and solutions.
- Disciplined, systematic problem solving skills required.
- Hands-on work experience with the following
- Windows Operating systems:
Clients: Windows7, Windows Vista, Windows XP - ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
· User account creation for Active Directory, Exchange Mailboxes, Distribution lists. - Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting.
- Escalate to the appropriate management level when thresholds are violated.
- Close Service call
- Process and send IT reports, VPN and remote dial-in users.
Server
Ypsilanti , MISteak N Shake Co/Jul 2017 to Jan 2019
Ypsilanti , MISteak N Shake Co/Jul 2017 to Jan 2019
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Completed opening and closing checklists, including emptying trash, refilling napkin dispensaries, safeguarding all alcohol, dating food and polishing all silverware.
- Upsold menu items to increase average check per person.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
- Educated guests on daily specials and menu offerings, enabling decisions on appetizers, entrees and desserts.
- Promoted desserts, appetizers and specialty drinks.
- Prepared salads, appetizers and cold dishes, portioned desserts and brewed coffee.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Managed closing duties, including restocking items and reconciliation of cash drawer.
- Made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Operated POS terminals to input orders, split bills and calculate totals.
- Added special garnishes and other finishing touches to augment visual impact of plate and contrast or add flavor to dish.
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
- Recorded orders and partnered with team members to serve food and beverages.
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Technical Support Representative
Atlanta , GALutron Electronics/Jun 2016 to Jan 2019
Atlanta , GALutron Electronics/Jun 2016 to Jan 2019
- Assisted in technical support process refinement to improve customer service and support.
- Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
- Developed training materials, conducted webinars and authored wikis for user training and support use.
- Consistently responded to customer service emails within standard window for optimal response.
- Set up and configured new employee work stations, including all hardware, software and peripheral devices.
- Maintained composure and patience in face of difficult customer situations, applying deescalation techniques and positive customer support.
- Advised customers and users regarding required maintenance practices of diverse software systems for OEM warranty requirements and industry best practices.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
- Audited security program and installed IP cameras across multiple platforms as part of larger building and tenant safety program.
- Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
- Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
- Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
- Supported customers with online billing, access and account issues.
- Customer complaints and concerns by applying strong communication, conflict resolution and negotiation skills.
- Maintained calm, professional demeanor when faced with high demand, high volume workloads.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Mentored other technical engineers and support professionals to provide professional development and skill enhancement.
- Managed user profiles, security access and shared file structures.
- Assessed customer bug reports and enhancement requests and prioritized development to streamline response.
- Reduced workflow downtime by coordinating on-site satellite building repairs.
- Displayed courtesy, empathy and strong interpersonal skills with all customer interactions.
- Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
Education and Training
Associate of Science: pre nursing San Antonio CollegeExpected in 2022City, State
Accomplishments
- Exceeded monthly goals by successfully handling more than 150 calls per week.
- Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. - Database Maintenance
Assisted in the managing of the company database and verified, edited and modified members' information. - Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. - Sales
Consistently generated additional revenue through skilled sales techniques. - Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records. - Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phoneregarding store operations, product, promotions and orders.
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Resume Overview
School Attended
- San Antonio College
Job Titles Held:
- Customer Service Representative
- Server
- Technical Support Representative
Degrees
- Associate of Science : pre nursing
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