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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

I am a dedicated individual once I have my mind set on something there is no stopping me and I mean this in the best way. very passionate about everything I do. down to earth and I love doing my very best at everything I initiate . I want to make a difference at my place of work and on my daily life routines. I am very energetic and a positive soul to know. if you make me a part of your team you can guarantee I will be as much of a resource to the company as possible.

Skills
  • Exceptional telephone etiquette
  • Windows XP/Vista
  • Call center experience
  • Hardware diagnosis
  • Troubleshooting proficiency
  • Vast technical knowledge
  • Microsoft Office expert
  • Patient and diligent
  • Call handling
  • Excellent customer service skills
  • Fast learner
  • Able to adapt
  • Teamwork
  • Customer-focused
  • Thorough knowledge of troubleshooting remote access issues.
  • Able to articulate and speak with clear voice.
  • Diplomatic and must have interpersonal skills.
  • Able to understand the business's objectives.
  • Able to understand and accept that the Customer's issues affect the business and that without the Customer there is no support department and that the Customer is an expert in their own field
    - empathy with end users
    · Team player
    · Professional code of conduct.
  • Good writing techniques (English)
  • Good phone techniques (English
Experience
Customer Service Representative
San Antonio, TXCharter Communications/Aug 2018 to Current
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Worked with managers to develop service improvement initiatives.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Documented conversations with customers to track requests, problems and solutions.
  • Disciplined, systematic problem solving skills required.
  • Hands-on work experience with the following
  • Windows Operating systems:
    Clients: Windows7, Windows Vista, Windows XP
  • ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
    · User account creation for Active Directory, Exchange Mailboxes, Distribution lists.
  • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting.
  • Escalate to the appropriate management level when thresholds are violated.
  • Close Service call
  • Process and send IT reports, VPN and remote dial-in users.
Server
San Antonio, TXboudros/Jul 2017 to Jan 2019
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Completed opening and closing checklists, including emptying trash, refilling napkin dispensaries, safeguarding all alcohol, dating food and polishing all silverware.
  • Upsold menu items to increase average check per person.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Educated guests on daily specials and menu offerings, enabling decisions on appetizers, entrees and desserts.
  • Promoted desserts, appetizers and specialty drinks.
  • Prepared salads, appetizers and cold dishes, portioned desserts and brewed coffee.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Managed closing duties, including restocking items and reconciliation of cash drawer.
  • Made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Added special garnishes and other finishing touches to augment visual impact of plate and contrast or add flavor to dish.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Recorded orders and partnered with team members to serve food and beverages.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Technical Support Representative
San Angelo, TXvolt/Jun 2016 to Jan 2019
  • Assisted in technical support process refinement to improve customer service and support.
  • Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
  • Developed training materials, conducted webinars and authored wikis for user training and support use.
  • Consistently responded to customer service emails within standard window for optimal response.
  • Set up and configured new employee work stations, including all hardware, software and peripheral devices.
  • Maintained composure and patience in face of difficult customer situations, applying deescalation techniques and positive customer support.
  • Advised customers and users regarding required maintenance practices of diverse software systems for OEM warranty requirements and industry best practices.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
  • Audited security program and installed IP cameras across multiple platforms as part of larger building and tenant safety program.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
  • Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
  • Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
  • Supported customers with online billing, access and account issues.
  • Customer complaints and concerns by applying strong communication, conflict resolution and negotiation skills.
  • Maintained calm, professional demeanor when faced with high demand, high volume workloads.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Mentored other technical engineers and support professionals to provide professional development and skill enhancement.
  • Managed user profiles, security access and shared file structures.
  • Assessed customer bug reports and enhancement requests and prioritized development to streamline response.
  • Reduced workflow downtime by coordinating on-site satellite building repairs.
  • Displayed courtesy, empathy and strong interpersonal skills with all customer interactions.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
Education and Training
Associate of Science: pre nursing San Antonio CollegeExpected in 2022San Antonio, TX
Accomplishments
  • Exceeded monthly goals by successfully handling more than 150 calls per week.
  • Customer Service
    Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Database Maintenance
    Assisted in the managing of the company database and verified, edited and modified members' information.
  • Customer Assistance
    Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
  • Sales
    Consistently generated additional revenue through skilled sales techniques.
  • Computed Data Reports
    Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
  • Customer Interface
    Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotions and orders.
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Resume Overview

Companies Worked For:

  • Charter Communications
  • boudros
  • volt

School Attended

  • San Antonio College

Job Titles Held:

  • Customer Service Representative
  • Server
  • Technical Support Representative

Degrees

  • Associate of Science : pre nursing

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