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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Accomplishments


  • Reduced program costs 30% through implementation of strategic improvements.
  • Conceptualized and developed  Process Safety Manuals program.
Professional Summary
Program management professional specialized in team leadership, resource coordination and customer service. Executive Administrative Assistant offering 30 years' experience in Construction and Oilfield. Skilled administrator with creative eye for program details and keen focus on streamlining procedures for cost-effective operations. Seeking leadership position with emerging company in need of innovative professional.
Skills
  • Data management familiarity
  • Hiring and recruitment knowledge
  • Process improvements
  • Proactive mindset
  • Persuasive communication style
  • Team leadership
  • Campaign development
  • Financial administration
  • Program management
  • Data management familiarity
Affiliations
Providing services in Accounting, Clerical, General Field laborer, & Mixed Multitude of Experience Payables Data Entry EPA compliance reports Customer Service Representative Receivables Filing OSHA compliance reports Estimator Payroll Scheduling CPR certification Billing Design reports Process Safety Manual Writing Invoicing (create) Presentations Forklift Driver Purchasing Emergency Response Field Laborer Shipping Receiving Catering / Wait staff operations
Work History
RandstadCustomer Service Representative | TX | September 2015 - December 2015
  • Multiline Call Center · Insurance Enrollment · Insurance Consultant · Insurance Advocate.
  • Benefits Advocate · Investment Promoter · Refund Distribution · Payment Acceptance.
  • Answered and quickly redirected up to 20 calls per hour.

Liberty Tax ServiceTax Preparer/Location Supervisor | Woodville, TX | December 2013 - May 2015
  • Tax Preparation · Audit Advice · Second Look Consultant · Check Issuance.
  • Scheduling Consultant · Amendment Advisor · Refund Distribution · Payment Acceptance.

Brock, LLCInsulator /Helper | Deer Park, TX | September 2014 - December 2014
  • Remove Insulation · Install Insulation · Organize Storage Buildings · Write Daily Job Scope.
  • Organize Laydown Yard · Verify Inbound Materials · Verify Outbound Materials · Obtain Location Permits.
  • Planned and coordinated logistics and materials for installation, order accuracy,and inventory.

Liberty Golf CarsOffice Coordinator/Driver | Liberty Beaumont, TX | May 2014 - August 2014
  • Schedule Rentals · Schedule Service of Fleet · Organize New Office · Schedule Daily Events.
  • Obtain Location Permits · Pick up- Load Golf cars on Trailer /Drive One Ton & Trailer ·Schedule Customers Service.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Ordered and distributed office supplies while adhering to a fixed office budget.

Liberty Tax ServiceTax Preparer/Shift Supervisor | Cleveland, TX | December 2013 - May 2014
  • Tax Preparation · Audit Advice · Second Look Consultant · Check Issuance.
  • Scheduling Consultant · Amendment Advisor · Refund Distribution · Payment Acceptance.

Pol-Tex IncExecutive Administrative Assistant/Human Resources | Mont Belvieu, TX | September 2013 - December 2013
  • Answered and quickly redirected up to 10 calls per hour.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database.
  • Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.
  • Developed and facilitated all new-hire orientations.

removeTruck Maintenance Auditor · Vending Manager | remove
  • OSHA Compliance · Medical Scheduling · Sub-Contractor Safety Training.
  • AFIMAC Services, Ohio August 2013/ September 2013 Laborer/Safety.
  • Labor for Union Shut Down (Nondisclosure Agreement as to Work Performed).


Sun Coast Packaging IncReceiving Clerk | Houston, TX | January 2013 - April 2013
  • Receiving Inspection · Package Storage & Location.
  • McDougal's Construction, Kenefick, TX January 2010/Present Construction Hand.
  • Home Remodeling · Electrical Repair · Plumbing Repair.
  • Landscaping · Painting · Fencing.

Langmead's LandingOwner | Kenefick, TX | October 2010 - Current
  • Home Remodeling · Electrical Repair · Plumbing Repair.
  • Landscaping · Painting · Fencing.

Baze Chemical, IncExecutive Administrative Assistant | Liberty, TX | April 2008 - September 2011
  • Purchasing Shipping Vacation Scheduler Timekeeper Day laborer Payroll Receiving Contract Labor Payroll On-site HR Contact Kenefick Vol.
  • Fire Dept., Kenefick, TX August 2002 / January 2010 Firefighter/EMT-B First Aid/CPR/AED Certified Scene Size - Up Hurricane operations Emergency Medical Technician - Basic Extinguish Fires Write and File Reports Extrication Technician Basic Stabilize & Treat Patients Fork lift General Laborer.
  • Developed company personnel policies, standard operating procedures and employee handbooks.
  • Developed and facilitated all new-hire orientations.
  • Conducted employment verifications and investigations.
  • Developed innovative new-employee orientation programs, including safety training.
  • Redirected shipments en route in response to customer requests.

Bubba's Auto RepairMechanics Assistant | Dayton, TX | July 2004 - February 2008
  • Change oil & lubricate chasse · Scheduling · Fork lift Driver.
  • Diagnose Engine Problems · Accounts Payable · Purchasing.
  • Rewire "Magnaflux" machines · Accounts Receivable · General Laborer.

Wishing Well Game RoomAssistant Manager | New Caney, TX | February 2002 - July 2004
  • Increase Clientele · Scheduling · Event planning.
  • Increase Profits · Deposits · Payables & Receivables.
  • Extend Business Hours · Purchasing.
  • Analyzed customer levels and planned resources according to needs.
  • Brought in over $500 in revenue per shift.
  • Walked around facility frequently to check activities.

TEAM Petroleum L.P. Payables / Station ReceivablesAccounts Receivable | McAlister, OK | September 2001 - December 2002
  • Authenticate Billing · Confirm Deposits.
  • Assimilate Station Receivables · Reconcile Station Reports.
  • E.F.T.'s · Schedule Fuel & Oil Deliveries.
  • Posted receipts to appropriate general ledger accounts.
  • Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
  • Created daily and weekly cash reports for accounting management.
  • Balanced monthly general ledger accounts to accurately record cost and month end accruals.
  • Coded and entered at least 20 invoices each day into the in-house accounting software.

ZACHRY ConstructionDiverse Clerk /General Laborer West Area Asst. Equipment Department Manager | Kingman, AZ | November 1999 - September 2001
  • CPR & First Aid Certification · Equipment Scheduling · Logistics.
  • Fuel Use Flow Chart · Maintain Maintenance Logs · Shipping.
  • Payroll & Transmittal · Finalize
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Created detailed expense reports and requests for capital expenditures.

Charles Lindsay D.OOffice Clerk / Medical Assistant | Kingman, AZ | October 1998 - November 1999
  • Improve Records Storage · Schedule Appointments · Prepare & File Charts.
  • Decrease Wait Time · Verify Insurance Coverage · Acquire Vital statistics & Chief Complaint.
  • Increased Daily Notes · Make notations in Patient Charts · Prepare & Balance Daily Cash Sheets.

The Standard NewspaperBookkeeper / Event Journalist | Kingman, AZ | May 1996 - September 2001
  • Perceive Payroll · Payroll · Writer · Photographer · Write events Column.
  • Correlate Cash Flows · Accounts Payable · Fork lift Operator ­ moving 2500# paper rolls.
  • Created Local Upcoming Events Column · Legal Receivables · Rethread Printing press.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.

Shilo Inn Resort HotelsEvent Coordinator | Klamath Falls & Portland, OR | February 1992 - May 1996
  • Bar Maid, Catering, Lake House Manager & Coordinator, & Wine buyer.
  • Serve Guests · Schedule Events at the Lake House Property · Manage Lake House Events & Staff.
  • Coordinate Weddings, Barmitzfa's, Christenings, Baptism's, Holiday Events & Office Parties.
  • Implemented strategies to increase program effectiveness.
  • Sourced qualified vendors to provide program resources.
  • Assessed current trends to assist with decision making.

Education
ECA Emergency MedicalSafety FirstHardin, TX | 2003
No Degree / Major Accounting15 Credits Last attendedNavarro Jr. CollegeCorsicana, TX | 1988
Tri-State Semi SchoolTractor Trailer OperationsMinister/PhD TheologyUniversal Life ChurchModesto, CA | 1989Minister/Ph.D. Theology
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Resume Overview

Companies Worked For:

  • Randstad
  • Liberty Tax Service
  • Brock, LLC
  • Liberty Golf Cars
  • Pol-Tex Inc
  • remove
  • Sun Coast Packaging Inc
  • Langmead's Landing
  • Baze Chemical, Inc
  • Bubba's Auto Repair
  • Wishing Well Game Room
  • TEAM Petroleum L.P. Payables / Station Receivables
  • ZACHRY Construction
  • Charles Lindsay D.O
  • The Standard Newspaper
  • Shilo Inn Resort Hotels

School Attended

  • Safety First
  • Navarro Jr. College
  • Universal Life Church

Job Titles Held:

  • Customer Service Representative
  • Tax Preparer/Location Supervisor
  • Insulator /Helper
  • Office Coordinator/Driver
  • Tax Preparer/Shift Supervisor
  • Executive Administrative Assistant/Human Resources
  • Truck Maintenance Auditor · Vending Manager
  • Receiving Clerk
  • Owner
  • Executive Administrative Assistant
  • Mechanics Assistant
  • Assistant Manager
  • Accounts Receivable
  • Diverse Clerk /General Laborer West Area Asst. Equipment Department Manager
  • Office Clerk / Medical Assistant
  • Bookkeeper / Event Journalist
  • Event Coordinator

Degrees

  • ECA Emergency Medical
    No Degree / Major Accounting15 Credits Last attended
    Tri-State Semi SchoolTractor Trailer Operations Minister/PhD Theology

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