Customer Service Representative Resume Example The Hartford Financial Services Group Inc.

CUSTOMER SERVICE REPRESENTATIVE

Professional Summary

Qualified customer service representative with over 15 years in fast-paced customer service and call center environments. Personable and professional under pressure.
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Patient and empathetic with extensive background in conflict resolution and customer care.
Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.

Skills

Excellent verbal, written and analytical skills
Strong keyboarding skills
Professional phone etiquette
ability to utilize multiple software applications on one or more computer screens
Ability to handle the stress of multitasking as well as ability to talk and type
abilities to identify and resolve problems in a timely manner
Focuses on solving conflict and listen to others without interruption
Work efficiently and effectively, both independently and as a team to ensure exceeding call centers standards

DHL frontline customer service CIS training
management training
basic aviation course
over 15 years of customer service experience
On the road truck driving credentials
Ability to manage difficult or emotional customer situations and respond promptly to service request to meet customer commitments
Shows inquisitiveness and eagerness to gain self or business related knowledge; proactively seeks out both formal and informal experiences that can provide new skills, behaviors and/or knowledge

Work History

Customer Service Representative, 11/2019 to Current
The Hartford Financial Services Group Inc. – Scottsdale, AZ

Answered customer telephone calls promptly to avoid on-hold wait times.
Educated customers on promotions to enhance sales.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Provided primary customer support to internal and external customers in fast-paced environment.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Boosted sales revenue by skillfully promoting diverse Product or Service options.
Responded to customer requests for products, services and company information.
Offered advice and assistance to customers, paying attention to special needs or wants.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Customer Service Representative, 04/2018 to 10/2020
The Home Depot Contact Center – Tempe, AZ

Provides quality and professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations.
My position was directly responsible for creating an effortless customer experience by answering questions about products, orders, and services available through the homedepot.com e-commerce platform.
Interact with multiple customers over the phone on a daily basis and perform sales and product/order inquiry transactions. Find ways to satisfy customer needs and to simplify the customer experience.
A high expectation of customers include speed to solution, accurate information, empathy, and attention to detail.
Consulted with outside parties to resolve discrepancies, and efficiently come up with problem solving resolutions.

Customer Service Representative, 04/2017 to 08/2018
Waste Management Arizona 2625 W. Grand View Rd. – Phoenix, Arizona

Receives and processes calls from residential customers and serves as the end to end point of contact for these customers. responsible for maintaining current customers by utilizing creative problem-solving and negotiation skills to resolve customer issues. Handle service request and changes and act as a customers focal point to maintain strong customer relationships
Call center objectives and enhance the customer service experience while working to exceed our customers expectations
Communicates concise and accurate information
Establishes customer accounts by negotiating and documenting service type pricing, billing, and other required information. Confirms understanding of customers needs, issues, and request. Serves as a customers advocate by solving problems on the customers behalf by engaging the right department and people within waste management
Uses authorize system together information, provide information, and or update customer records

CR England Truck Drving School, 08/2016 to 10/2017
C.R. England Salt Lake – Salt Lake City, UT

This comprehensive program combined classroom training with on truck and over the road driver training. completion in the program resulted in a commercial drivers license that met the requirements of all state and federal regulations
This training was necessary to obtain the knowledge of both sides of the logistics of shipping and receiving

Education

GED: General education, 1998
Allesandro high school - Hemet California

Resume Overview

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