- Excellent verbal, written and analytical skills
- Strong keyboarding skills
- Professional phone etiquette
- ability to utilize multiple software applications on one or more computer screens
- Ability to handle the stress of multitasking as well as ability to talk and type
- abilities to identify and resolve problems in a timely manner
- Focuses on solving conflict and listen to others without interruption
- Work efficiently and effectively, both independently and as a team to ensure exceeding call centers standards
| - DHL frontline customer service CIS training
- management training
- basic aviation course
- over 15 years of customer service experience
- On the road truck driving credentials
- Ability to manage difficult or emotional customer situations and respond promptly to service request to meet customer commitments
- Shows inquisitiveness and eagerness to gain self or business related knowledge; proactively seeks out both formal and informal experiences that can provide new skills, behaviors and/or knowledge
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