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Customer Service Representative Resume Example

Resume Score: 80%

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
  • Qualified customer service representative with over 15 years in fast-paced customer service and call center environments. Personable and professional under pressure.
  • Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
  • Patient and empathetic with extensive background in conflict resolution and customer care.
  • Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Skills
  • Excellent verbal, written and analytical skills
  • Strong keyboarding skills
  • Professional phone etiquette
  • ability to utilize multiple software applications on one or more computer screens
  • Ability to handle the stress of multitasking as well as ability to talk and type
  • abilities to identify and resolve problems in a timely manner
  • Focuses on solving conflict and listen to others without interruption
  • Work efficiently and effectively, both independently and as a team to ensure exceeding call centers standards
  • DHL frontline customer service CIS training
  • management training
  • basic aviation course
  • over 15 years of customer service experience
  • On the road truck driving credentials
  • Ability to manage difficult or emotional customer situations and respond promptly to service request to meet customer commitments
  • Shows inquisitiveness and eagerness to gain self or business related knowledge; proactively seeks out both formal and informal experiences that can provide new skills, behaviors and/or knowledge
Work History
Customer Service Representative, 11/2019 to Current
The Hartford Financial Services Group Inc. – Scottsdale, AZ
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Educated customers on promotions to enhance sales.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Boosted sales revenue by skillfully promoting diverse Product or Service options.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Customer Service Representative, 04/2018 to 10/2020
The Home Depot Contact Center – Tempe, AZ
  • Provides quality and professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations.
  • My position was directly responsible for creating an effortless customer experience by answering questions about products, orders, and services available through the homedepot.com e-commerce platform.
  • Interact with multiple customers over the phone on a daily basis and perform sales and product/order inquiry transactions. Find ways to satisfy customer needs and to simplify the customer experience.
  • A high expectation of customers include speed to solution, accurate information, empathy, and attention to detail.
  • Consulted with outside parties to resolve discrepancies, and efficiently come up with problem solving resolutions.
Customer Service Representative, 04/2017 to 08/2018
Waste Management Arizona 2625 W. Grand View Rd. – Phoenix, Arizona
  • Receives and processes calls from residential customers and serves as the end to end point of contact for these customers. responsible for maintaining current customers by utilizing creative problem-solving and negotiation skills to resolve customer issues. Handle service request and changes and act as a customers focal point to maintain strong customer relationships
  • Call center objectives and enhance the customer service experience while working to exceed our customers expectations
  • Communicates concise and accurate information
  • Establishes customer accounts by negotiating and documenting service type pricing, billing, and other required information. Confirms understanding of customers needs, issues, and request. Serves as a customers advocate by solving problems on the customers behalf by engaging the right department and people within waste management
  • Uses authorize system together information, provide information, and or update customer records
CR England Truck Drving School, 08/2016 to 10/2017
C.R. England Salt Lake – Salt Lake City, UT
  • This comprehensive program combined classroom training with on truck and over the road driver training. completion in the program resulted in a commercial drivers license that met the requirements of all state and federal regulations
  • This training was necessary to obtain the knowledge of both sides of the logistics of shipping and receiving
Education
GED: General education, 1998
Allesandro high school - Hemet California
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Resume Overview

Companies Worked For:

  • The Hartford Financial Services Group Inc.
  • The Home Depot Contact Center
  • Waste Management Arizona 2625 W. Grand View Rd.
  • C.R. England Salt Lake

School Attended

  • Allesandro high school

Job Titles Held:

  • Customer Service Representative
  • CR England Truck Drving School

Degrees

  • GED : General education , 1998

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