Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Professional Statement
Banking professional successful at customer service and cross-selling bank products. Hardworking and outgoing team member versed in cash handling processes and management principles.
Education
Bachelor of Science: Business AdministrationJune 2013University of California-
City
Languages
Biligual: Chinese (Mandarin) - Verbal Fluency
Skills
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Work History
Customer Service Representative05/2014 to 06/2016
Dollar Tree – Salt Lake City , UT
Dollar Tree – Salt Lake City , UT
- Improved client retention rates by delivering exceptional interpersonal customer service to clients.
- Successfully assisted existing client base to meet their financial goals by offering solutions which lead to several successful new accounts.
- Independently provided efficient resolutions to complex customer inquiries by following bank policies and procedures.
- Juggled daily tasks while assisting various projects assigned and processing high volumes of transactions including deposits, withdrawals, loan payments, credit card payments, bonds, transfers and wires.
- Trained new associates with essential duties and supervised their daily performance which lead to their own personal success in meeting personal sales goals and deadlines.
Accounts Receivable Accountant05/2013 to 05/2014
Ag Growth International Inc – Decatur , IL
Ag Growth International Inc – Decatur , IL
- Responsible for handling and increasing efficiency of daily processes surrounding billing and collection.
- Tracked and handled all payment applications from clients electronically and physically.
- Initiated collections against accounts past due more than six months and successfully increased collection efforts by 25%.
- Receive, research, and resolve a variety of internal and external customer inquiries.
Accounting Clerk10/2010 to 05/2013
American Residential Services – Riverside , CA
American Residential Services – Riverside , CA
- Processed and reviewed accuracy of all purchase orders and invoices using SAP.
- Deposited checks from purchase orders and applied payments to invoices.
- Communicated and cooperated with internal departments to track overdue orders and invoices.
- Assisted in monitoring and reviewing past due customer accounts and made appropriate collections.
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Resume Overview
School Attended
- University of California
Job Titles Held:
- Customer Service Representative
- Accounts Receivable Accountant
- Accounting Clerk
Degrees
- Bachelor of Science : Business Administration June 2013
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