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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Statement
Banking professional successful at customer service and cross-selling bank products. Hardworking and outgoing team member versed in cash handling processes and management principles.
Education
Bachelor of Science: Business AdministrationJune 2013University of California- Riverside
Languages
Biligual: Chinese (Mandarin) - Verbal Fluency
Skills
  • Microsoft Office
  • Quickbooks
  • SAP Data Entry
  • Teller&Banker Insight
  • Compliance, banking laws and regulations
  • Consumer banking specialist 
  • Strong account analysis skills
  • Rapid 10-key
  • Cash handling expertise 
  • Goal, people, and detail-oriented
Work History
Customer Service Representative05/2014 to 06/2016
East West Bank – Chino Hills, CA
  • Improved client retention rates by delivering exceptional interpersonal customer service to clients.
  • Successfully assisted existing client base to meet their financial goals by offering solutions which lead to several successful new accounts.
  • Independently provided efficient resolutions to complex customer inquiries by following bank policies and procedures.
  • Juggled daily tasks while assisting various projects assigned and processing high volumes of transactions including deposits, withdrawals, loan payments, credit card payments, bonds, transfers and wires.
  • Trained new associates with essential duties and supervised their daily performance which lead to their own personal success in meeting personal sales goals and deadlines.

Accounts Receivable Accountant05/2013 to 05/2014
Lifeguard Gloves Medical Supply – City of Industry, CA
  • Responsible for handling and increasing efficiency of daily processes surrounding billing and collection.
  • Tracked and handled all payment applications from clients electronically and physically.
  • Initiated collections against accounts past due more than six months and successfully increased collection efforts by 25%.
  • Receive, research, and resolve a variety of internal and external customer inquiries.

Accounting Clerk10/2010 to 05/2013
Riverside Medical Supply – Riverside, CA
  • Processed and reviewed accuracy of all purchase orders and invoices using SAP.
  • Deposited checks from purchase orders and applied payments to invoices.
  • Communicated and cooperated with internal departments to track overdue orders and invoices.
  • Assisted in monitoring and reviewing past due customer accounts and made appropriate collections.

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Resume Overview

Companies Worked For:

  • East West Bank
  • Lifeguard Gloves Medical Supply
  • Riverside Medical Supply

School Attended

  • University of California

Job Titles Held:

  • Customer Service Representative
  • Accounts Receivable Accountant
  • Accounting Clerk

Degrees

  • Bachelor of Science : Business Administration June 2013

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