Customer Service Representative Resume Example

· Oversaw fast-paced front desk operations at busy order fulfillment facility with as many as 200+ daily shipments.

· Sales Backup, Front Office lead, Backup to sales with strong emphasis on order entry.

· Emphasis placed on fast paced, hands on warehouse coordination to better achieve direct to customer shipping.

· All sales entries for company online shopping portal as well as follow up, collection of payments and shipment verifications for best possible customer experience.

· Reception duties including maintaining files, front office organization and ordering supplies.

· Assisted with inventory management on product line conversions, part number maintenance and creation, and cycle counting with team members.

· Created and implemented Employee Referral program used across multinational branches, company wide in 2018.

· Lead employee for trial and implementation of Conversion to new company phone system from static to voice over IP.

· Acted as Team organizer for annual employee led company improvement initiatives.

· Lead employee for branch conversion to current OSHA standards.

• Filed all current doctor's orders, client paperwork, insurance authorizations, and signed client contracts to appropriate client files.
• Investigated daily variances uncovered on Client Care Records and Client reports and assisted caseworkers to make corrections to resolve discrepancies.
• Maintained current inventory of all client care records and shift updates for both Eugene and Florence offices utilizing Excell and Quickbooks.
• Reception duties include distributing paychecks, assisting with medical document corrections and operating multi-line phone systems, scanning daily deposits, and scanning documents to company servers.
• Alphabetized and sorted all incoming paperwork by caregiver and date; distributed to accounts payable and receivable.
• Balanced reports to submit for approval and verification.

• Paid invoices by verifying transaction information; scheduling and preparing disbursements; obtaining authorization of payment.
• Investigated daily variances utilizing Excel and QuickBooks reports to corrected errors and resolve discrepancies.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Posted client payments and processed client statements.
• Directed clients to appropriate Salespeople, answered phone calls and replied to office emails for excellent customer service.
• Implemented new working processes, including new filing processes and update to all office areas for continuous improvement and optimal customer experience.
• Responsible for annual and quarterly data entry for inventory management.
• Assisted with office culture activities including annual picnic and customer outreach.

• Greeted customers and provided advice to clients regarding products or services.
• Quoted prices and discounts as well as warranties, and delivery options.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Maintained records related to sales, returns and inventory availability.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

· Oversaw fast-paced front desk operations at busy order fulfillment facility with as many as 200+ daily shipments.

· Sales Backup, Front Office lead, Backup to sales with strong emphasis on order entry.

· Emphasis placed on fast paced, hands on warehouse coordination to better achieve direct to customer shipping.

· All sales entries for company online shopping portal as well as follow up, collection of payments and shipment verifications for best possible customer experience.

· Reception duties including maintaining files, front office organization and ordering supplies.

· Assisted with inventory management on product line conversions, part number maintenance and creation, and cycle counting with team members.

· Created and implemented Employee Referral program used across multinational branches, company wide in 2018.

· Lead employee for trial and implementation of Conversion to new company phone system from static to voice over IP.

· Acted as Team organizer for annual employee led company improvement initiatives.

· Lead employee for branch conversion to current OSHA standards.

• Filed all current doctor's orders, client paperwork, insurance authorizations, and signed client contracts to appropriate client files.
• Investigated daily variances uncovered on Client Care Records and Client reports and assisted caseworkers to make corrections to resolve discrepancies.
• Maintained current inventory of all client care records and shift updates for both Eugene and Florence offices utilizing Excell and Quickbooks.
• Reception duties include distributing paychecks, assisting with medical document corrections and operating multi-line phone systems, scanning daily deposits, and scanning documents to company servers.
• Alphabetized and sorted all incoming paperwork by caregiver and date; distributed to accounts payable and receivable.
• Balanced reports to submit for approval and verification.

• Paid invoices by verifying transaction information; scheduling and preparing disbursements; obtaining authorization of payment.
• Investigated daily variances utilizing Excel and QuickBooks reports to corrected errors and resolve discrepancies.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Posted client payments and processed client statements.
• Directed clients to appropriate Salespeople, answered phone calls and replied to office emails for excellent customer service.
• Implemented new working processes, including new filing processes and update to all office areas for continuous improvement and optimal customer experience.
• Responsible for annual and quarterly data entry for inventory management.
• Assisted with office culture activities including annual picnic and customer outreach.

• Greeted customers and provided advice to clients regarding products or services.
• Quoted prices and discounts as well as warranties, and delivery options.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Maintained records related to sales, returns and inventory availability.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.