Customer Service Representative Resume Example
- 4+ years of sales and customer service in the woodworking and supply industry.
- Special expertise on maintaining and developing customer relationships by phone with an emphasis on customer retention and trust.
- Proficient across various business software platforms including MAS 90, Info XA, QuickBooks and the Microsoft Office Suite.
- Devoted to my responsibilities and continually eager to learn and grow in all aspects of the work environment, ever present cheerfulness, and flexibility.
- Committed to continuous improvement in all aspects of career, including completion of standard Accounting 1&2 courses through Lane Community College.
- First Aid and Safety training and other available classes to hone relevant skills.
- Special Interest: Treasurer of the Eugene to Pct Board (incorporated 1977) and devoted outdoor enthusiast.
Experienced professional with over 4 years of experience in woodworking and supply industry. Excellent reputation for resolving problems, improving customer satisfaction, excellent communication and driving overall operational integrity. Consistently developed customer relationships and team unity with upbeat and bright personality, committed to continuous improvement for all.
|
|
Amazon Flex – Fayetteville , AR
- Responsible for all order entry and customer follow up on assigned accounts and Consignment customers utilizing multiple software entry systems.
- Created sales and shipping documents with accurate customer, destination and materials information to meet shipper standards and identify any hazardous contents.
- Supervised weekly shipments from Oregon to Washington in response to Outside sellers requests and customer consignment schedules.
- Planned and placed product orders according to company policy and assisted with annual and weekly inventory.
- Backup to office AR, responsible for posting daily location invoicing and inventory transfers when needed.
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
- Coordinated with fellow employees to create multiple inner office systems to increase workflow and optimize customer experience.
First American Financial – San Diego , CA
· Oversaw fast-paced front desk operations at busy order fulfillment facility with as manyas 200+ daily shipments.
· Sales Backup, Front Office lead, Backup to sales with strong emphasis on order entry.
· Emphasis placed on fast paced, hands on warehouse coordination to better achieve direct to customer shipping.
· All sales entries for company online shopping portal as well as follow up, collection of payments and shipment verifications for best possible customer experience.
· Reception duties including maintaining files, front office organization and ordering supplies.
· Assisted with inventory management on product line conversions, part number maintenance and creation, and cycle counting with team members.
· Created and implemented Employee Referral program used across multinational branches, company wide in 2018.
· Lead employee for trial and implementation of Conversion to new company phone system from static to voice over IP.
· Acted as Team organizer for annual employee led company improvement initiatives.
· Lead employee for branch conversion to current OSHA standards.
Chico's Fas, Inc. – Manhasset , NY
- Filed all current doctor's orders, client paperwork, insurance authorizations, and signed client contracts to appropriate client files.
- Investigated daily variances uncovered on Client Care Records and Client reports and assisted caseworkers to make corrections to resolve discrepancies.
- Maintained current inventory of all client care records and shift updates for both Eugene and Florence offices utilizing Excell and Quickbooks.
- Reception duties include distributing paychecks, assisting with medical document corrections and operating multi-line phone systems, scanning daily deposits, and scanning documents to company servers.
- Alphabetized and sorted all incoming paperwork by caregiver and date; distributed to accounts payable and receivable.
- Balanced reports to submit for approval and verification.
Maverick Hardware – City , STATE
- Paid invoices by verifying transaction information; scheduling and preparing disbursements; obtaining authorization of payment.
- Investigated daily variances utilizing Excel and QuickBooks reports to corrected errors and resolve discrepancies.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Posted client payments and processed client statements.
- Directed clients to appropriate Salespeople, answered phone calls and replied to office emails for excellent customer service.
- Implemented new working processes, including new filing processes and update to all office areas for continuous improvement and optimal customer experience.
- Responsible for annual and quarterly data entry for inventory management.
- Assisted with office culture activities including annual picnic and customer outreach.
Tree Of Life Bookstores – City , STATE
- Greeted customers and provided advice to clients regarding products or services.
- Quoted prices and discounts as well as warranties, and delivery options.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained records related to sales, returns and inventory availability.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Logos Academy - City
- Member of Advanced Placement Program
- Awarded Who's Who in American High School Students
- Sales and Service
- Equipment and Machinery sales
- High-quality customer service
- Delivery
- Shipping
- Inventory management assistance
- Accounts payable and receivable
- Invoicing
- Mailings and Customer Outreach
- Quickbooks
- Mas 90 software
- Infor-XA software
- Excell
- Microsoft Office Suite
- Front Office Lead
- Continuous Improvement
- Maintaining files
- Scanning
- Scheduling
- Voice over IP maintenance
- Customer focused experience
- Employee safety
- Employee Satisfaction
- Program development
- Team lead
- Company culture development
Company Name – City, State
- Responsible for all order entry and customer follow up on assigned accounts and Consignment customers utilizing multiple software entry systems.
- Created sales and shipping documents with accurate customer, destination and materials information to meet shipper standards and identify any hazardous contents.
- Supervised weekly shipments from Oregon to Washington in response to Outside sellers requests and customer consignment schedules.
- Planned and placed product orders according to company policy and assisted with annual and weekly inventory.
- Backup to office AR, responsible for posting daily location invoicing and inventory transfers when needed.
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
- Coordinated with fellow employees to create multiple inner office systems to increase workflow and optimize customer experience.
Company Name – City, State
· Oversaw fast-paced front desk operations at busy order fulfillment facility with as many as 200+ daily shipments.
· Sales Backup, Front Office lead, Backup to sales with strong emphasis on order entry.
· Emphasis placed on fast paced, hands on warehouse coordination to better achieve direct to customer shipping.
· All sales entries for company online shopping portal as well as follow up, collection of payments and shipment verifications for best possible customer experience.
· Reception duties including maintaining files, front office organization and ordering supplies.
· Assisted with inventory management on product line conversions, part number maintenance and creation, and cycle counting with team members.
· Created and implemented Employee Referral program used across multinational branches, company wide in 2018.
· Lead employee for trial and implementation of Conversion to new company phone system from static to voice over IP.
· Acted as Team organizer for annual employee led company improvement initiatives.
· Lead employee for branch conversion to current OSHA standards.
Company Name – City, State
- Filed all current doctor's orders, client paperwork, insurance authorizations, and signed client contracts to appropriate client files.
- Investigated daily variances uncovered on Client Care Records and Client reports and assisted caseworkers to make corrections to resolve discrepancies.
- Maintained current inventory of all client care records and shift updates for both Eugene and Florence offices utilizing Excell and Quickbooks.
- Reception duties include distributing paychecks, assisting with medical document corrections and operating multi-line phone systems, scanning daily deposits, and scanning documents to company servers.
- Alphabetized and sorted all incoming paperwork by caregiver and date; distributed to accounts payable and receivable.
- Balanced reports to submit for approval and verification.
Company Name – City, State
- Paid invoices by verifying transaction information; scheduling and preparing disbursements; obtaining authorization of payment.
- Investigated daily variances utilizing Excel and QuickBooks reports to corrected errors and resolve discrepancies.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Posted client payments and processed client statements.
- Directed clients to appropriate Salespeople, answered phone calls and replied to office emails for excellent customer service.
- Implemented new working processes, including new filing processes and update to all office areas for continuous improvement and optimal customer experience.
- Responsible for annual and quarterly data entry for inventory management.
- Assisted with office culture activities including annual picnic and customer outreach.
Company Name – City, State
- Greeted customers and provided advice to clients regarding products or services.
- Quoted prices and discounts as well as warranties, and delivery options.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained records related to sales, returns and inventory availability.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Completeness
- Formatting
- Word choice
- Length
- Measurable results
- Strong summary
- Typos
Resume Overview
School Attended
- Logos Academy
- Lane Community College
Job Titles Held:
- Customer Service Representative
- Customer Service and Sales/Front Desk Representative
- Accounting Assistant/Reception Backup/Medical Records File Clerk
- Accounting Assistant
- Sales Associate
Degrees
- High School Diploma : 05/2008
Working Toward Transfer Degree : AAOT
Similar Resumes
