Customer Service Representative Resume Example Appleone

CUSTOMER SERVICE REPRESENTATIVE

Core Qualifications

Exceptional planning, organizational, and critical thinking skills developed through education and work experience.
Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings.
Highly accurate in dealing with financial and accounting documents.
Dedicated and focused, able to prioritize and complete multiple tasks and follow through to achieve project goals.
An independent and self-motivated professional with excellent research and writing skills; able to grow positive relationships with an office team.
Computer-literate performer with extensive software proficiency covering a wide variety of applications. SKILLS
Typing (55 wpm)
HRIS (Human Resource Information System)
Proficient MS Windows Office Suite and related software skills
People Soft
Ability to work on a team or independently with limited supervision
Ability to meet deadlines, work under pressure, prioritize, self-start and multi-task
Outstanding time management, follow-up/follow- through and critical thinking skills
Proficient in all Office Equipment (fax, copier, Avaya Phone etc.)

Accomplishments

Perform account adjustments such as Physician Transfer, payment transfers and scholarship transfers
Outstanding time management, follow-up/follow- through and critical thinking skills

Experience

Customer Service Representative
February 2011 to August 2013 AppleOne

duties below are included but not limited to)
Responsible for providing staff support
Maintains various departmental logs, spreadsheets and reports.
Processes invoices, receipts, cancellations and reinstatements on patient accounts.
Insurance billing
Relays information and instructions, takes messages, and makes or refers calls to other departments or agencies according to established procedures.
Process new member applications.
Accurately documents all phone call and processing actions in member files.
Researches and resolve member return mail.
Performs various scanning tasks, which may include scanning tasks, which may include scanning incoming Member Documents and saving documents to appropriate member files.
Perform account adjustments such as Physician Transfer, payment transfers and scholarship transfers.
Services member/doctors through responding to inquiries, problems and concerns through telephone, e-mail, and written correspondence.
Provides information to Members and Doctor's offices with FSA reimbursement inquiries, itemizing on their tax return, and how to appropriately use HSA funds.
Assists member/Doctors with MDVIP general website support. (duties include but not limited to)
Demonstrates active listening skills and clear communication to assure mutual understanding of our customer's needs and concerns.
Build a professional rapport with our customers by listening, while handling the customer's request.
Represent the company in a positive, professional, and ethical manner working to exceed our customer's expectations, while minimizing the need for further escalation.
Take ownership and accountability that serves to help facilitate successful outcomes per the customer's requests, up to and including further escalation with our business goals.
Promotes and recommends products and services based on customer knowledge, needs, and interest, while staying in accordance with the business goals.
Meet all required monthly customer satisfaction, productivity and sales goals by creating opportunities and additional value to our customers.
Be accurate with order processing to assure minimal errors or later issues in fulfilling orders.
Demonstrates a strong ability to analyze and solve problems regarding billing, service, or sales issues.
Participates in customers facing activities to resolve customer issues regarding billing, technical issues and sales.
Performs general research and problem resolution in accounting system and other databases.

Accounts Receivable Specialist/ Payroll Specialist
June 2010 to February 2011 Prosperity Partners

duties are included but not limited to)
Generate weekly aging reports
Research and analyze accounts
Manage and resolve customer and client inquiries
Reviews weekly payroll and accuracy of payments made
Communicate with HR PTO and vacation time
Determine payment schedules with clients
Respond to payroll processing inquiries
Review, analyze, check and correct payroll records.

Customer Service Representative
September 2002 to December 2009 MBNA

duties include but not limited to)
Increased Customer Satisfaction scores
Provided superior customer service to company's 4.2 million customers.
Provided customers with complex billing and account information.
Participates in customers facing activities to resolve customer issues regarding billing, technical issues and sales.
Worked very closely with managers training New Hires.
Managed all aspects of account management to drive customer satisfaction.

Enrolling and Assisting Employees w/benefits
November 1999 to August 2004 Oasis Staffing

Payroll/Benefits/HR-New Hire/Implementation (duties below are included but not limited to
Coached customers on self-service web based tools
Manage multiple client setup, including newsletters and employee notices
Enter new hire information into our system before the due date
Review, analyze, check and client records
Send out new hire information for background and drug screening
Inform managers of start dates for new hires
Manages the accurate filing, retention, and destruction of all department records in accordance with applicable Florida State Statues.
Takes incoming calls, screens telephone calls, and resolves minor problems.
Processing Payroll
Enrolling and Assisting Employees w/benefits (external/internal)
Federal I-9 Form

Education

AA : Business Administration Palm Beach State College Currently Pursing an AA Degree in Business Administration - Palm Beach State College

1990 Palm Beach Gardens High School 1987-1990 Palm Beach Gardens High School

Professional Affiliations

Services Assistant/Human Resources (duties below are included but not limited to)

Skills

New Hires, Billing, And Sales, Customer Service, Customer Service Representative, Receptionist, Retail Sales, Sales, Satisfaction, Telephone, Account Management, And Account, Million, Training, Hr, Payroll, Benefits, Filing, Incoming Calls, Web Based, Adjustments, Correspondence, Flexible Spending Account, Fsa, H.s.a., Health Saving Account, Hsa, Human Resources, Insurance Billing, Invoices, Scanning, Accounts Receivable, Automated Payroll, Clients, Credit, Payments, Payroll Processing, Pto, 55 Wpm, And Accounting, Avaya, Hr Information System, Hris, People Soft, Time Management, Typing, Writing Skills, Accounting, Databases, Exceed, Or Sales, Order Processing, Problem Resolution, Sales Goals

Resume Overview

Create a job alert for [job role title] at [location].

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Customer Service Representative Resume Example

Resume Score: 90%