Customer Service Representative Resume Example

Enjoyed my time with Spirit Halloween as a Sales associate. Meeting Guests needs for the holiday celebrations and assisting them in finding the best way to make it memorable.

• Computed sales prices, totaled purchases and processed payments.
• Stocked and rotated inventory regularly.
  
• Enhanced customer satisfaction ratings by resolving issues efficiently.
• Replenished floor stock and processed shipments to ensure product availability for customers.
• Set aside merchandise for on-hold reservations.
• Met incoming customers and provided immediate assistance.
• Listened to customer needs and preferences to provide accurate advice.
• Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.

• Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
• Assisted in hiring and Training and Coaching Team Members.
• Implemented strategies to develop and expand existing customer sales, which resulted in a 25% increase in monthly sales.
• Offered exceptional customer service to differentiate and promote the company brand.
• Delegated work to employees based on shift requirements, individual strengths and unique training.
• Exceeded personal sales goals for over 4 quarters in a row.
• Demonstrated that customers come first by serving them with a sense of urgency.
• Informed customers about all product lines and services offered by the company.
• Maintained friendly and professional customer interactions.
• Answered customers' questions and addressed problems and complaints in person and via phone.
• Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
• Received and processed cash and credit payments for in-store purchases.
• Helped customers select products that best fit their personal needs.

I ended my time with Sears as a Receiving lead :

• Addressed customer issues to ensure quick and successful resolution.
• Handled all employee scheduling to ensure adequate staffing for each shift.
• Completed floor replenishment to guarantee size availability and promote customer satisfaction.
• Held each team member accountable for achieving brand and performance goals.
• Built and maintained effective relationships with peers and upper management.
• Performed assigned projects and completed checklists in an efficient and accurate manner.
• I started with Sears as a commissioned appliance sales associate:
• Offered direction and gave constructive feedback to motivate team members.
• Educated customers on product and service offerings.
• Worked as a team member to provide the highest level of service to customers.
• Shared product knowledge with customers while making personal recommendations.
• Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
• Opened and closed the department, including counting cash, opening and closing cash registers and creating staff assignments.