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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Articulate Assistant driven to succeed. Strategic planning and client relationship management expert.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.

Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills
  • Computer proficient
  • Positive learning process
  • Results-oriented
  • Excellent with kids
  • Microsoft Office
  • Client-focused
  • File/records maintenance
  • Sale expertise
  • Credit card processing
  • Data entry
  • Service standard compliance
  • Strategic sales knowledge
  • Money handling abilities
  • Key holder experience
  • Retail store support
Work History
Customer Service Representative, 01/2019 to Current
Amazon Flex – Freeport , MN
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Educated customers on promotions to enhance sales.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Prepared and submitted end-of-shift reports using Stars.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Completed sales in excess of $10,000 with near-zero error rate using POS system.
Sales Associate, 08/2018 to 11/2019
Children's Place – Montclair , NJ

Enjoyed my time with Spirit Halloween as a Sales associate. Meeting Guests needs for the holiday celebrations and assisting them in finding the best way to make it memorable.

  • Computed sales prices, totaled purchases and processed payments.
  • Stocked and rotated inventory regularly.
  • Enhanced customer satisfaction ratings by resolving issues efficiently.
  • Replenished floor stock and processed shipments to ensure product availability for customers.
  • Set aside merchandise for on-hold reservations.
  • Met incoming customers and provided immediate assistance.
  • Listened to customer needs and preferences to provide accurate advice.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Assistant Manager, 04/2016 to 07/2018
Perry Ellis International Inc. – Chandler , AZ
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
  • Assisted in hiring and Training and Coaching Team Members.
  • Implemented strategies to develop and expand existing customer sales, which resulted in a 25% increase in monthly sales.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Exceeded personal sales goals for over 4 quarters in a row.
  • Demonstrated that customers come first by serving them with a sense of urgency.
  • Informed customers about all product lines and services offered by the company.
  • Maintained friendly and professional customer interactions.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Received and processed cash and credit payments for in-store purchases.
  • Helped customers select products that best fit their personal needs.
Receiving Lead, 03/2013 to 11/2015
Arkansas Food Bank – Warren , AR

I ended my time with Sears as a Receiving lead :

  • Addressed customer issues to ensure quick and successful resolution.
  • Handled all employee scheduling to ensure adequate staffing for each shift.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Held each team member accountable for achieving brand and performance goals.
  • Built and maintained effective relationships with peers and upper management.
  • Performed assigned projects and completed checklists in an efficient and accurate manner.
  • I started with Sears as a commissioned appliance sales associate:
  • Offered direction and gave constructive feedback to motivate team members.
  • Educated customers on product and service offerings.
  • Worked as a team member to provide the highest level of service to customers.
  • Shared product knowledge with customers while making personal recommendations.
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
  • Opened and closed the department, including counting cash, opening and closing cash registers and creating staff assignments.
Education
High School Diploma: REQ , 1990
Shawnee Mission East High School - City, State

Honor Roll 1990

Real Estate License MO.: new and resale homes , 1995
MO Real Estate School - City, State
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

85Good
Resume Strength
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  • Word choice
  • Measurable results

Resume Overview

School Attended

  • Shawnee Mission East High School
  • MO Real Estate School

Job Titles Held:

  • Customer Service Representative
  • Sales Associate
  • Assistant Manager
  • Receiving Lead

Degrees

  • High School Diploma : REQ , 1990
    Real Estate License MO. : new and resale homes , 1995

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