Customer Service Representative Resume Example Best Buy

CUSTOMER SERVICE REPRESENTATIVE

Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills

Credit card processing
Complaint resolution
Sales expertise
Order Fulfillment
Good listening skills
Shipping procedures understanding
Creative problem solving
Stocking and replenishing

Strategic sales knowledge
Staff education and training
Stock management
Retail materials management
Warehousing functions
Receiving support
Money handling abilities
Retail store support

Work History

Customer Service Representative | 06/2014 to 12/2014
Best Buy - Costa Mesa, CA

Leveraged sales expertise to promote [Product or Service] and capitalize on upsell opportunities.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Material Handler | 07/2012 to 02/2013
Celestron LLC - Torrance, CA

Informed purchasing team of missing or damaged items immediately when unloading and receiving.
Used hand-held scanners and physical logs to accurately track item movements.
Prepared pallets of boxes for easy transportation between customer and storage locations.
Prevented load shifting or damage by using bracing and strapping techniques.
Transported inventory items to appropriate locations.
Kept storage areas organized, clean and secure to fully protect company assets.
Removed debris and hazardous materials from [Type] area to avoid contaminating [Type] and [Type] items.
Performed cycle counts and inventory control to accurately track product levels.
Loaded, unloaded and sorted cargo as part of accurate and efficient [Timeframe] shipments.
Packed items into appropriate containers for shipment.
Demonstrated and applied product knowledge of all company items.
Fastened documentation, including receipts, packing slips and bill of lading, to shipments leaving facility.
Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
Received and unpacked shipments and new equipment as directed.
Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions and weight.
Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
Maintained inventory of shipping materials and supplies through [Action] and [Action].

Sales Representative | 08/2008 to 04/2012
Nordstrom - Irvine, CA

Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
Helped resolve client problems quickly with superior customer service.
Recommended accurate and effective solutions to customers after identifying problems.
Surpassed sales objectives by [Number]% for [Number] years by constituting and cultivating productive partnerships with clients.
Boosted brand awareness, implemented promotional campaigns and employed sales tactics for [Product or Service].
Sold over $[Amount] of [Product or Service], increasing department revenue and exceeding sales goals.

Laborer Worker | 01/2007 to 06/2007
White Cap Solutions - Irvine, CA

Used radios and hand signals to coordinate communication between equipment operators and ground workers.
Collected [Type] and [Type] measurements and marked locations as part of project preparations.
Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
Worked alongside team to accomplish work goals according to schedule.
Handled [Type] and [Type] construction tools and machinery to effectively complete [Task] and [Task].
Managed loading and unloading of routine [Type] shipments, maintaining organized and secure materials to minimize damage.
Interpreted job site supervisor's orders and technical documentation to complete accurate work.
Learned how to complete [Task] and [Task] with minimal supervision, contributing to successful [Result].
Erected and removed temporary structures such as trench liners and scaffolding to meet team needs.
Operated [Type] and [Type] equipment to move materials and promote job efficiency.
Efficiently prepared job sites by removing debris and setting up materials and tools.
Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
Gathered and disposed of work site debris to remove safety hazards and boost team productivity.
Read and understood orders to accurately measure, cut and lay out needed materials.
Operated equipment such as fork trucks and [Type] cranes to meet challenging daily demands.
Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing.
Worked with speed and accuracy to consistently meet production standards.

Education

Orange Coast College - Costa Mesa, CA | GED

University Of Colorado At Boulder - Boulder, CO | Bachelor of ScienceCreative Writing

Resume Overview

Companies Worked For:

Best Buy
Celestron LLC
Nordstrom
White Cap Solutions

School Attended

Orange Coast College
University Of Colorado At Boulder

Job Titles Held:

Customer Service Representative
Material Handler
Sales Representative
Laborer Worker

Degrees

Orange Coast College - Costa Mesa , CA | GED
University Of Colorado At Boulder - Boulder , CO | Bachelor of Science

Customer Service Representative Resume Example

Resume Score: 80%

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