Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
Knowledgeable and dedicated customer service professional with extensive ten years of experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality,multitasking, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
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Work History
May 2019 - Apr 2020Ferriday , LA
Customer Service Representative / Security Finance
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
- Regularly exceeded daily sales and product add-on quotas.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Educated customers on promotions to enhance sales.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Suggested new procedure to persuade cancelling customers to stay with company, resulting in 95% decrease in cancellations.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Contributed to company achieving and holding industry-leading customer service ratings.
May 2019 - Apr 2020Missoula , MT
Patient Care Assistant / Encompass Health
- Completed documentation of care, hospital actions and patient activities
- Collected vitals and biological samples to support diagnostic plans and ongoing assessment strategies
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Contributed to efficient unit operations by keeping patient and facility paperwork current and accurate
- Helped enhance unit operations by continuously delivering accurate, efficient care and maintaining performance objectives
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries
- Monitored and assisted residents through individual service plans
- Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
- Maintained confidentiality of patient data and condition at all times to safeguard health information
- Scheduled and accompanied clients to medical appointments
- Coached patients and caregivers on treatment processes, hospital policies, medication hazards, specific diets and doctor advice
- Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards
- Ensured patient health and comfort by performing procedures and explaining medical practices and processes
- Aided Physicians in wound care, patient assessments, discrepancy reporting and medical treatments to enhance productivity
- Answered over 20 light or bell calls per shift to respond to patient requests and needs
Jun 2018 - May 2019King Of Prussia , PA
Case Manager / Main Line Health, Inc.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs
- Reduced care costs without sacrificing quality through effective service coordination and multidisciplinary collaboration
- Helped patients receive appropriate, high-quality care with reasonable results
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems
- Reported plans, findings and results to employers and insurance carriers
- Organized clinical documentation, treatment plans, and referrals
- Preserved and prepared reports and treatment records
- Coordinated individualized discharge plans to manage safe transition back into community and home environments
- Completed documentation of care, hospital actions and patient activities
- Contributed to efficient unit operations by keeping patient and facility paperwork current and accurate
- Helped enhance unit operations by continuously delivering accurate, efficient care and maintaining performance objectives
- Managed case load of 50 children in welfare system, providing comprehensive, community-based care
Education
May 2017City
Bachelor of Science in BiologyAlbany State University
- Continuing education in Chamberlain University of Nursing
- Continuing education in Nursing
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Resume Overview
School Attended
- Albany State University
Job Titles Held:
- Customer Service Representative
- Patient Care Assistant
- Case Manager
Degrees
- Bachelor of Science in Biology
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