Customer Service Representative Resume Example Revamp Consulting

CUSTOMER SERVICE REPRESENTATIVE

Professional Summary

Knowledgeable and dedicated customer service professional with extensive ten years of experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality,multitasking, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills

Complaint resolution
Professional telephone demeanor
Good listening skills
Medical terminology knowledge
Multi-line phone talent
Creative problem solving
Scheduling
Database coordination
Organizational standards
Insurance practices
Healthcare operations
Patient Care

Relationship building
Team Leadership
Multitasking ability
Decision making
Care Planning
Patient-focused care
Data Entry
Medical Records Management
EMR / EHR
Chronic Disease Management
Treatment planning

Work History

May 2019 - Apr 2020Atlanta, Georgia

Customer Service Representative / Revamp Consulting

Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
Regularly exceeded daily sales and product add-on quotas.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Educated customers on promotions to enhance sales.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Suggested new procedure to persuade cancelling customers to stay with company, resulting in 95% decrease in cancellations.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Contributed to company achieving and holding industry-leading customer service ratings.

May 2019 - Apr 2020Albany, Georgia

Patient Care Assistant / Stubbs Chiropractor

Completed documentation of care, hospital actions and patient activities
Collected vitals and biological samples to support diagnostic plans and ongoing assessment strategies
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
Contributed to efficient unit operations by keeping patient and facility paperwork current and accurate
Helped enhance unit operations by continuously delivering accurate, efficient care and maintaining performance objectives
Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries
Monitored and assisted residents through individual service plans
Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
Maintained confidentiality of patient data and condition at all times to safeguard health information
Scheduled and accompanied clients to medical appointments
Coached patients and caregivers on treatment processes, hospital policies, medication hazards, specific diets and doctor advice
Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards
Ensured patient health and comfort by performing procedures and explaining medical practices and processes
Aided Physicians in wound care, patient assessments, discrepancy reporting and medical treatments to enhance productivity
Answered over 20 light or bell calls per shift to respond to patient requests and needs

Jun 2018 - May 2019Atlanta, Georgia

Case Manager / Ace Care Managment

Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs
Reduced care costs without sacrificing quality through effective service coordination and multidisciplinary collaboration
Helped patients receive appropriate, high-quality care with reasonable results
Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems
Reported plans, findings and results to employers and insurance carriers
Organized clinical documentation, treatment plans, and referrals
Preserved and prepared reports and treatment records
Coordinated individualized discharge plans to manage safe transition back into community and home environments
Completed documentation of care, hospital actions and patient activities
Contributed to efficient unit operations by keeping patient and facility paperwork current and accurate
Helped enhance unit operations by continuously delivering accurate, efficient care and maintaining performance objectives
Managed case load of 50 children in welfare system, providing comprehensive, community-based care

Education

May 2017Albany, GA

Bachelor of Science in BiologyAlbany State University

Continuing education in Chamberlain University of Nursing
Continuing education in Nursing

Resume Overview

Companies Worked For:

Revamp Consulting
Stubbs Chiropractor
Ace Care Managment

School Attended

Albany State University

Job Titles Held:

Customer Service Representative
Patient Care Assistant
Case Manager

Degrees

Bachelor of Science in Biology

Customer Service Representative Resume Example

Resume Score: 80%

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