Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.

I am skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. I have Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers.

I effectively promote products and increase revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support.

I am adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities.

Maintains current insight on market trends and customer preferences to boost sales. Open and clear communicator skillful in resolving conflicts and completing purchases.

Resourceful Sales Agent skilled in convincing, persuading and closing sales deals.

Experienced Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manages sales tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs.

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. I am motivated to learn, grow and excel in the gas station industry.

Talented Sales Assistant bringing enthusiasm and eagerness to learn new skills with retail sales. Focused on maximizing business success by capitalizing on sales and service opportunities.

  • Product knowledge
  • Accurate money handling
  • Trend understanding
  • Customer Relations
  • Lift up to 75 pounds
  • Till counting
  • Stocking and replenishing
  • Cash Handling
  • Product and service sales
  • Point of sale operation
  • Store opening and closing
  • Training & Development
  • Customer service
  • Verbal and written communication
  • Excellent work ethic
  • Compassion
  • Sales proficiency
Work History
04/2021 to 05/2021 Customer Service Representative Public Storage | West Chester, PA,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Responded to customer requests for products, services and company information.
  • Regularly exceeded daily sales and product add-on quotas.
  • Provided information regarding charge accounts and loyalty programs.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Responded proactively and positively to rapid change.
  • Followed up with customers about resolved issues.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
  • Maintained up-to-date knowledge of product and service changes.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Promptly responded to inquiries and requests from prospective customers.
  • Educated customers about billing, payment processing and support policies and procedures
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
  • Communicated professionally with colleagues, freelancers and clients.
  • Delivered prompt service to prioritize customer needs.
  • Promoted available products and services to customers during service, account management and order calls.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Managed timely and effective replacement of damaged or missing products.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Operated POS system to itemize and complete average of 150 customer purchases per shift.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
08/2020 to Current Online Personal Shopper Hy-Vee | Maryville, MO,
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Loaded and unloaded orders at customer's homes or locations.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
  • Consulted with customers on food selections and custom order requests.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Kept vehicle clean and neat to offer professional impression to every customer.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
  • Tracked substitutions and informed customers of changes.
  • Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
03/2021 to 04/2021 Housekeeper Aide Monarch Casino Black Hawk | Black Hawk, CO,
  • Supplied clean linens and picked up and delivered soiled linens from residential areas to laundry.
  • Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
  • Responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality..
  • Made beds quickly to maximize team efficiency.
  • Inspected lobbies, rooms, halls and offices to determine levels of cleanliness.
  • Replenished guest room toiletries such as soap, shampoo and paper products.
  • Completed required daily cleaning duties for assigned rooms while maintaining strong lines of communication with front desk staff regarding potential changes or challenges.
  • Dusted and polished surfaces to achieve attractive shine.
  • Removed soiled sheets, washcloths and towels.
  • Participated in required and optional safety training events to gain innovative edge in industry and maintain highest quality of safety standards.
  • Restocked room supplies such as drinking glasses, soaps, shampoos, writing supplies and minibars.
  • Maintained standard procedures for cleaning and developed new methods, to increase efficiency.
  • Handled guest complaints about housekeeping services and referred problems to management.
  • Adhered to hotel standards for cleanliness, appearance and service.
  • Met requests for guests for extra towels, ice buckets, pillows and blankets.
  • Prepared rooms with top-notch standards every time.
  • Inspected condition of all vacant rooms at beginning of shift.
  • Ordered and stocked supplies to avoid shortages and excess inventory.
  • Trained other staff members by physically demonstrating complex tasks.
Expected in High School | High School Mount Vernon Township High School, Mount Vernon, GPA:

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School Attended

  • Mount Vernon Township High School

Job Titles Held:

  • Customer Service Representative
  • Online Personal Shopper
  • Housekeeper Aide


  • High School

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