Customer Service Representative Resume Example Public Storage

CUSTOMER SERVICE REPRESENTATIVE

Professional Summary

Resourceful sales professional dedicated to ensuring a team-wide commitment to providing exceptional customer service in every interaction. Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments. Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service. Highly successful at upselling and promoting new products. Spanish speaker with excellent communicator with strong team skills. Calm and efficient in chaotic environments.

Responsive team leader with strong office background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Responsive team leader with strong office background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success.

Skills

Customer satisfaction
Collecting payments
Superior organization ability
Cash register familiarity
Sales experience
Bilingual in Spanish
Inventory management
Active listening skills

Fluent in Spanish
Strong work ethic
Offering advice
Welcoming customers
Upselling strategies
Customer service
Strong communication skills

Work History

Customer Service Representative06/2020 to Current
Public Storage – Tigard , OR

Answered constant flow of customer calls with up to 7 calls in queue per shift.
Entered customer interaction details in Customer Management Service to track requests, document problems and record solutions offered.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Educated customers on promotions to enhance sales.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Managed numerous translation requests each day with positive and upbeat communication style to uncover and handle customer needs.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Balanced Bridal and Dress stylists availability, customer schedules and maximum load levels when scheduling appointments.
Operated multi-line telephone system to independently handle over 10 calls each day.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific occasions
Kept reception area clean and neat to give visitors positive first impression.
Answered 10 incoming calls daily to resolve scheduling conflict or cancellation, and schedule appointments.

Customer Service Associate05/2020 to 07/2020
Republic Services, Inc. – Half Moon Bay , CA

Managed customer relations and customer service through daily communication and interaction.
Issued receipts and processed refunds, credits, or exchanges.
Maintained clean sales floor, straightened and faced merchandise, and prepared attractive displays
Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
Utilized exceptional communication to connect with customers, assess needs and present solutions.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Greeted customers entering store and promoted sales or special programs.
Reviewed and resolved differences between accounting information and cash drawer.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Counted cash in register drawer at beginning and end of shift.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Checked prices for customers and processed items sold by scanning barcodes.
Operated photo department cash register to scan items and process checks and credit card transactions.

Cashier Sales Associate09/2018 to 03/2020
Circle K Stores, Inc. – Augusta , GA

Performed sales transactions in a timely fashion
Completed all cleaning, stocking and organizing tasks in assigned sales area
Answered product questions with up-to-date knowledge of sales and store promotions
Trained 2 new sales associates each quarter
Fixed food display and food trays
Operated a cash register for cash, check and credit card transactions with 100% accuracy
Prioritized helping customers over completing other routine tasks in the store
Used bilingual skills to help customers
Filled beverages and delivered food to customers
Monitored product availability in store, on shelves and in orders to accurately answer customer questions
Restocked outside work area with silverware, straws, napkins and condiments

Retail Sales Consultant01/2019 to 06/2019
At&T Portables – Aberdeen , MD

Answered product questions with up-to-date knowledge of sales and store promotions.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Maintained established merchandising standards, including window, sales floor and promotional displays.
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
Stocked merchandise each day or every other day, labeling items in clear fashion and preparing attractive displays.
Oversaw deposits, processed financial transactions, and maintained inventory.
Exercised bilingual skills to help Spanish speaking customers

Sales Associate09/2020 to Current
Col Care – Sarasota , FL

Engaged with customers to effectively build rapport and lasting relationships.
Prepared merchandise for sales floor by pricing or tagging.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Solved customer challenges by offering relevant products and services.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Education

Bachelor Of Applied Arts And Science: Psychology2021Tarrant County College District- City, State

Resume Overview

School Attended

Tarrant County College District

Job Titles Held:

Customer Service Representative
Customer Service Associate
Cashier Sales Associate
Retail Sales Consultant
Sales Associate

Degrees

Bachelor Of Applied Arts And Science : Psychology 2021

Customer Service Representative Resume Example

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