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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Coordinated and diligent activity coordinator skilled in student behavior management and redirection. Supports faculty and classroom needs with proactive and diligent approach. Passionate about helping students and offering proven skills developed over three years of related experience. Proficient in school standards and strategies to optimize learning for students.

Skills
  • Interdisciplinary Team Collaboration
  • Progress Reporting
  • Behavior Modification
  • Individual Instruction
  • Special Education
  • Teaching
  • Lesson Planning
  • Tutoring
  • Multidisciplinary Team Collaboration
  • Behavior Improvements
  • Emotional Support
  • Social Studies
  • Educational Programs
  • Faculty Collaboration
  • Lesson Development
  • Writing
  • Content Creating
  • Visual Arts
Work History
03/2019 to 11/2020Customer Service RepresentativeRocky Mountain Chocolate Factory | Salt Lake City, UT
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Responded to customer requests for products, services and company information.
  • Regularly exceeded daily sales and product add-on quotas.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
01/2019 to 05/2019Paraprofessional AideGranite School District | Salt Lake City, UT
  • Assisted and mentored students in groups of up to 22 by reviewing lesson teachings and guiding.
  • Assessed student assignments to check quality and completeness before submission for grading.
  • Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
  • Organized classroom materials to help teachers prepare for daily instruction and activities.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Prepared reports and paperwork for parent-teacher conferences.
  • Planned and led activities to develop students' physical, emotional and social growth.
  • Graded tests and papers and recorded grades for teaching staff.
  • Facilitated group sessions and provided one-on-one support.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Led reading and arts and crafts lessons.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
01/2018 to 05/2018Prevention SpecialistPromise South Salt Lake | Salt Lake City, UT
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Detailed program operations and participant activities with comprehensive recordkeeping.
  • Educated potential participants on available services and processes to engage in program.
  • Helped social workers build, coordinate and lead programs supporting individuals with students and parents concerns.
01/2017 to 05/2018Paraprofessional EducatorGranite School District | Salt Lake City, UT
  • Organized classroom materials to help teachers prepare for daily instruction and activities.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Assessed student assignments to check quality and completeness before submission for grading.
  • Oversaw groups of up to twenty two students at school and off-site locations, maintaining optimal safety and security.
  • Supported student learning objectives through personalized and small group assistance.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Created lesson materials, visuals and digital presentations to supplement lesson plans.
  • Provided support during classes, group lessons and classroom activities.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Demonstrated knowledge of evidence-based strategies to foster independence and social academic engagement.
Education
06/2014High School DiplomaCottonwood High School, Salt Lake City, UT
Associate of ArtsSalt Lake Community College, Salt Lake City, UT
  • Continuing education in visual Arts.
  • Coursework in Acting, Filmmaking and Writing.
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Resume Overview

Companies Worked For:

  • Rocky Mountain Chocolate Factory
  • Granite School District
  • Promise South Salt Lake

School Attended

  • Cottonwood High School
  • Salt Lake Community College

Job Titles Held:

  • Customer Service Representative
  • Paraprofessional Aide
  • Prevention Specialist
  • Paraprofessional Educator

Degrees

  • 06/2014 High School Diploma
    Associate of Arts

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