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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

I am seeking a position as a Certified Trained Phlebotomist. I received my certification at Rock Bridge Training Institute and I have great potential with a wonderful and optimistic personality. I have completed 200 clinical on-site training hours and 150 venipuncture sticks.

Skills
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Upselling Products and Services
  • Multitasking and Prioritization
  • Billing Adjustments and Refunds
  • Sales Quota Achievement
  • Inbound and Outbound Calling
  • Decision Making
  • Critical Thinking
  • Specimen Collection
  • Problem Solving
  • Butterfly Venipuncture
  • Vacuum Tube and Syringe Use
Work History
01/2020 to Current
Customer Service Representative Valvoline Instant Oil Change Lambertville, MI,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Regularly exceeded daily sales and product add-on quotas.
  • Recommended products to customers, thoroughly explaining details.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Responded to customer requests for products, services and company information.
  • Accurately completed cash register transactions.
  • Watched and prevented security risks.
  • Prepared food orders.
04/2020 to 09/2020
Cashier Riebes Auto Parts Llc Sutter Creek, CA,
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers.
  • Performed cash, card and check transactions to complete customer purchases.
05/2017 to 08/2017
Customer Service Representative Caliber Collision San Marcos, CA,
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Regularly exceeded daily sales and product add-on quotas.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Responded to customer requests for products, services and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
10/2016 to 03/2017
Cashier Riebes Auto Parts Llc Yuba City, CA,
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Reviewed weekly sales ads and monitored price changes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Collected and authorized payments of guests.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers daily.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record all transactions accurately and efficiently.
Education
Expected in
: Nursing
Northwestern State University - Leesville, LA,
GPA:
Expected in
: Medical Assisting
The Medical Institute of Kentucky - Lexington, KY,
GPA:
Expected in 10/2020
: Phlebotomy
Rock Bridge Training Institute - Shreveport, LA,
GPA:
Expected in 05/2010
GED:
Shreveport Job Corps Center - Shreveport, LA
GPA:
Certifications
  • First Aid/CPR Certified
  • PT - Phlebotomy Technician

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Resume Overview

School Attended

  • Northwestern State University
  • The Medical Institute of Kentucky
  • Rock Bridge Training Institute
  • Shreveport Job Corps Center

Job Titles Held:

  • Customer Service Representative
  • Cashier
  • Customer Service Representative
  • Cashier

Degrees

  • GED

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