Customer Service Representative Resume Example Company Name

CUSTOMER SERVICE REPRESENTATIVE

Professional Summary

I am seeking a position as a Certified Trained Phlebotomist. I received my certification at Rock Bridge Training Institute and I have great potential with a wonderful and optimistic personality. I have completed 200 clinical on-site training hours and 150 venipuncture sticks.

Skills

Upbeat and Positive Personality
Responding to Difficult Customers
Upselling Products and Services
Multitasking and Prioritization
Billing Adjustments and Refunds
Sales Quota Achievement
Inbound and Outbound Calling

Decision Making
Critical Thinking
Specimen Collection
Problem Solving
Butterfly Venipuncture
Vacuum Tube and Syringe Use

Work History

01/2020 to CurrentCustomer Service RepresentativeCompany Name | City, State

Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Answered customer telephone calls promptly to avoid on-hold wait times.
Regularly exceeded daily sales and product add-on quotas.
Recommended products to customers, thoroughly explaining details.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Responded to customer requests for products, services and company information.
Accurately completed cash register transactions.
Watched and prevented security risks.
Prepared food orders.

04/2020 to 09/2020CashierCompany Name | City, State

Answered questions about store policies and addressed customer concerns.
Restocked and organized merchandise in front lanes.
Helped customers complete purchases, locate items and join reward programs.
Monitored self-checkout systems and provided assistance or intervention where required.
Worked closely with shift manager to solve problems and handle customer concerns.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Checked identification forproof-of-age for alcohol and tobacco sales.
Collected and authorized payments of guests.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Greeted customers.
Performed cash, card and check transactions to complete customer purchases.

05/2017 to 08/2017Customer Service RepresentativeCompany Name | City, State

Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Answered customer telephone calls promptly to avoid on-hold wait times.
Regularly exceeded daily sales and product add-on quotas.
Recommended products to customers, thoroughly explaining details.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Responded to customer requests for products, services and company information.
Answered constant flow of customer calls with minimal wait times.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Offered advice and assistance to customers, paying attention to special needs or wants.

10/2016 to 03/2017CashierCompany Name | City, State

Answered questions about store policies and addressed customer concerns.
Restocked and organized merchandise in front lanes.
Helped customers complete purchases, locate items and join reward programs.
Reviewed weekly sales ads and monitored price changes.
Worked closely with shift manager to solve problems and handle customer concerns.
Checked identification for proof-of-age for alcohol and tobacco sales.
Collected and authorized payments of guests.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Greeted customers daily.
Performed cash, card and check transactions to complete customer purchases.
Operated cash register to record all transactions accurately and efficiently.

Education

NursingNorthwestern State University, City

Medical AssistingThe Medical Institute of Kentucky , City

10/2020PhlebotomyRock Bridge Training Institute , City

05/2010GEDShreveport Job Corps Center, City, State

Certifications

First Aid/CPR Certified
PT - Phlebotomy Technician

Resume Overview

School Attended

Northwestern State University
The Medical Institute of Kentucky
Rock Bridge Training Institute
Shreveport Job Corps Center

Job Titles Held:

Customer Service Representative
Cashier

Degrees

Nursing
Medical Assisting
10/2020 Phlebotomy
05/2010 GED

Customer Service Representative Resume Example

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