, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
I am seeking a position as a Certified Trained Phlebotomist. I received my certification at Rock Bridge Training Institute and I have great potential with a wonderful and optimistic personality. I have completed 200 clinical on-site training hours and 150 venipuncture sticks.
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Upselling Products and Services
- Multitasking and Prioritization
- Billing Adjustments and Refunds
- Sales Quota Achievement
- Inbound and Outbound Calling
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- Decision Making
- Critical Thinking
- Specimen Collection
- Problem Solving
- Butterfly Venipuncture
- Vacuum Tube and Syringe Use
|
01/2020 to Current Customer Service Representative Valvoline Instant Oil Change – Lambertville, MI,
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Regularly exceeded daily sales and product add-on quotas.
- Recommended products to customers, thoroughly explaining details.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Responded to customer requests for products, services and company information.
- Accurately completed cash register transactions.
- Watched and prevented security risks.
- Prepared food orders.
04/2020 to 09/2020 Cashier Riebes Auto Parts Llc – Sutter Creek, CA,
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers.
- Performed cash, card and check transactions to complete customer purchases.
05/2017 to 08/2017 Customer Service Representative Caliber Collision – San Marcos, CA,
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Regularly exceeded daily sales and product add-on quotas.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
10/2016 to 03/2017 Cashier Riebes Auto Parts Llc – Yuba City, CA,
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Reviewed weekly sales ads and monitored price changes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Collected and authorized payments of guests.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers daily.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record all transactions accurately and efficiently.
Expected in : Nursing
Northwestern State University - Leesville, LA,
GPA:
Expected in : Medical Assisting
The Medical Institute of Kentucky - Lexington, KY,
GPA:
Expected in 10/2020 : Phlebotomy
Rock Bridge Training Institute - Shreveport, LA,
GPA:
Expected in 05/2010 GED:
Shreveport Job Corps Center - Shreveport, LA
GPA:
- First Aid/CPR Certified
- PT - Phlebotomy Technician
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