Livecareer-Resume
Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Systematic about entering precise information to support data entry operations. Reviews and interprets information on source documents to complete accurate and smooth work.

Skills
  • POS Systems and Ordering Platforms
  • Verbal and Written Communication
  • CRM Software
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Multitasking and Prioritization
  • Understanding Customer Needs
  • Customer Retention Strategies
  • Customer Account Management
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Customer Data Confidentiality
  • Data Entry and Maintenance
  • Excellent Attention to Detail
  • Cultural Awareness and Sensitivity
  • Complex Product Knowledge
  • Time Management
  • Salesforce CRM
  • Merchandise Orders and Exchanges
  • Computer Proficiency
  • Call Volume and Quality Metrics
  • Inbound and Outbound Calling
  • Inter-Department Collaboration
  • Document and Records Management
  • Strong Analytical and Problem Solving Skills
  • Multi-Line Phone Systems
Work History
09/2021 to Current
Data Entry Clerk Colorado Adaptive Sports Foundation Telluride, CO,
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Maintained ongoing communication with relevant departments to confirm accurate data delivery.
  • Outlined appropriate processes and procedures to fulfill and complete inquiries.
  • Identified data entry errors and reported to necessary departments.
  • Executed data verification to detect errors.
  • Organized, sorted and checked input data against original documents.
  • Entered data into Type system according to formatting standards.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
12/2020 to 07/2021
Customer Service Representative World Finance Farmington, MO,
  • Type 35+ wpm
  • Advanced in using multiple desktops at once and multitasking
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Recommended products to customers, thoroughly explaining details.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
05/2020 to 09/2020
Customer Service Representative World Finance Fayetteville, GA,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
12/2017 to 12/2019
Cashier and Customer Service Office Depot San Juan, PR,
  • Worked as a cash register and stocked our products on the daily.
  • Handled the money and would open and close the shop.
  • On a daily basis I interacted with customers.
  • Assisted with customer inquiries.
  • Greeted customers.
  • Helped customers find what they are looking for.
  • Handled customer complaints and concerns.
  • Handled returns and exchanges.
  • Handled cash and credit transactions.
  • Counted cash drawers.
  • Stocked merchandise.
  • Carried out day-day-day duties accurately and efficiently.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Resolved problems, improved operations and provided exceptional service.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Successfully maintain clean, valid driver's license and access to reliable transportation.
  • Monitored all company inventory to ensure stock levels and databases were updated.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
08/2019 to 10/2019
Barista Kimpton Hotels Winston Salem, NC,
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained regular and consistent attendance and punctuality.
  • Completed over successful daily cash audits to correctly balance drawers at end of each shift.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Cultivated ability to recall customers' names and address each by name.
  • Prioritized drink requests while managing interruptions.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Expected in 05/2024
Associate of Science: Biological Sciences- Pre Dental
Chandler Gilbert Community College - Chandler, AZ,
GPA:
Expected in 05/2020
High School Diploma:
Gilbert High School - Gilbert, AZ,
GPA:
Languages
Arabic:
Native or Bilingual
Negotiated:

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Resume Overview

School Attended

  • Chandler Gilbert Community College
  • Gilbert High School

Job Titles Held:

  • Data Entry Clerk
  • Customer Service Representative
  • Customer Service Representative
  • Cashier and Customer Service
  • Barista

Degrees

  • Associate of Science
  • High School Diploma

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