Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Inbound and Outbound Calling
  • Courteous demeanor
  • Problem-solving abilities
  • Customer relations
  • Adaptive team player
  • Call Center Operations
07/2016 to 06/2021
Customer Service Representative Caliber Collision Bedford, TX,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assessed customer account information to determine current issues and potential solutions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Reviewed account and service histories to identify trends and issues.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered customer questions and addressed concerns, resulting in the reduction in complaint calls.
Customer Service Cashier Mccoy's Building Supply Roswell, NM,
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Stayed up to date on current item discounts to support promotions.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Managed cashier shifts and breaks.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Processed customer payments quickly and returned exact change and receipts.
  • Resolved issues with cash registers, card scanners and printers.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Applied conversational [Language] abilities to connect with [Type] individuals and better serve individual needs.
  • Maintained work area in clean and neat manner.
  • Processed returned items in accordance with store policy.
  • Managed [Type] product returns professionally and quickly to maintain customer satisfaction.
  • Greeted customers promptly and responded to questions.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Accurately handled over $[Amount] of payments daily in cash and credit cards payments for [Type] products.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Helped customers find store locations and complete purchases.
  • Counted and balanced cashier drawers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Manager Medical Billing and Collections Specialist Toledo Rehabilitation Group City, STATE,
  • Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
  • Reconciled codes against services rendered.
  • Verified accuracy and integrity of motor vehicle and workers' compensation claims through careful research and analysis.
  • Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and payments.
  • Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
  • Checked claims coding for accuracy with ICD-9 codes.
  • Analyzed patients' encounter forms diagnosis codes to validate accuracy, completeness and specificity.
  • Facilitated payment of invoices due by sending bill reminders and contacting clients.
  • Organized billing operations, calendars and claims, bringing in more than 80% of all payments.
  • Assessed billing statements for correct diagnostic codes and identified problems with coding.
  • Reviewed engine assigned codes and modifiers to update and verify accuracy.
  • Collected, posted and managed patient account payments.
  • Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
  • Participated in educational opportunities, including workshops, seminars and training classes to gain stronger education in industry updates and federal regulations.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
  • Submitted claims to insurance companies.
Education and Training
Expected in
Watertown School of Commerce - Watertown, NY

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School Attended

  • Watertown School of Commerce

Job Titles Held:

  • Customer Service Representative
  • Customer Service Cashier
  • Manager Medical Billing and Collections Specialist


  • Some College (No Degree)

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