Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 7 years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Skills
  • Report preparation
  • Complaint resolution
  • Sale expertise
  • Order fulfillment
  • Administrative support
  • Service standard compliance
  • Professional telephone demeanor
  • Quick learner
  • Creative problem solving
  • Computer proficient
  • MS Office proficiency
  • Administrative support, English, MS Office, Telephone
  • Billing, Faxing, Office, Phone
  • Bookkeeping, Filing, Payroll, Phones
  • Call Center, Financial, Personnel, Telephones
  • Contracts, General office duties, Phone Systems, Training programs
  • Counseling, Hiring, Processes
  • Creative problem solving, HRIS, Public Relations
  • Credit, HTML5, Quick learner
  • Customer Service, Human Resources, Receiving
  • Customer Care, Insurance, Receptionist
  • Customer Support, JavaScript, Routing
  • Data entry, Kronos, Sales
  • Databases, Letters, Scheduling
  • Documentation, Linux, Spreadsheets
  • Email, Marketing copy, Technical support
  • Credit card payment processing
  • Report creation
  • Sales expertise
  • Data evaluation
  • High-energy attitude
  • Senior leadership support
  • Promotional support
Experience
Customer Service Representative, 01/2019 - 07/2021
Caliber Collision Baltimore, MD,
  • Assistant to 3 doctors daily, receiving and making hundreds of calls daily, call center: triage of callsfor all 2 offices, appointment scheduling and rescheduling, insurance verification over the phone and through online portals, receptionist, checking patients in and out, filing, billing to all major insurance carriers, medical records, data entry, referrals, patient counseling, calling and faxing in prescriptions to various pharmacies, accept payments, housekeeping, technical support, open and close the office, shop for office supplies and reorder medical supplies for providers with company credit cards.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Assisted customers with setting appointments.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Listened to client concerns and asked questions to better understand needs.
Office Assistant, 09/2017 - 12/2018
Moneylion New York City, NY,
  • Directed phone calls and welcomed in-person guests with courtesy.
  • Knowledge and usage of Ultimate Software HRIS System Acknowledged customers' presence andmaking eye contact.
  • Enrolled customers, checked in visitors, oriented guest to the facility.
  • Maintained public relations by demonstrating the ability to listen effectively to customers.
  • Answered telephones to provide customers with assistance.
  • Interviewed applicants and processed applications.
  • Kept business, customer and financial records current and accurate to stay on top of changinginformation and avoid lost data.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Operated mail processing equipment and manually sorted mail.
Customer Service Representative, 03/2016 - 08/2016
Caliber Collision Bartlett, TN,
  • Assistant to 8 doctors daily, receiving and making hundreds of calls daily, call center: triage of callsfor all 7 offices, appointment scheduling and rescheduling, insurance verification over the phone and through online portals, receptionist, checking patients in and out, filing, billing to all major insurance carriers, medical records, data entry, referrals, patient counseling, calling and faxing in prescriptions to various pharmacies, accept payments, housekeeping, technical support, open and close the office, shop for office supplies and reorder medical supplies for providers with company credit cards.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered inbound customer calls and responded to inquiries.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring drafts.
  • Secured payments by following up with customers which disregarded promise to pay.
Leasing Consultant/Administrative Assistant, 12/2013 - 02/2015
Deerfield Homes City, STATE,
  • Maintained positive working relationship with fellow staff and management.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Managed provider calendars by adding new appointments and rebooking patients to accommodate last-minute schedule changes.
  • Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning.
  • Updated business forms to streamline processing and improve efficiency.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Explained policies and procedures to tenants and enforced all rules.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Education and Training
Associate: computer science, Expected in 2014
-
Richland College - Dallas, TX
GPA:
High School Diploma: , Expected in
-
Texans Can Academy - Dallas, TX
GPA:
Accomplishments
  • Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
  • Product Sales - Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
  • Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

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School Attended

  • Richland College
  • Texans Can Academy

Job Titles Held:

  • Customer Service Representative
  • Office Assistant
  • Customer Service Representative
  • Leasing Consultant/Administrative Assistant

Degrees

  • Associate
  • High School Diploma

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