Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • 10-key proficiency
  • Documentation and reporting
  • Resourceful
  • Multi-line phone systems
  • Flexible
  • Customer relations
  • Time management
  • De-escalation Techniques
  • Understanding Customer Needs
  • Customer Retention Strategies
  • Multitasking and Prioritization
  • Order and Refund Processing
  • Calm and Professional Under Pressure
  • Data Entry and Maintenance
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Verbal and Written Communication
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Proactive Self-Starter
  • Inbound and Outbound Calling
  • Computer Proficiency
  • Patient and Empathetic
  • Microsoft Office/Google Suite
  • Priority management
  • Training and mentoring
  • Team Building
  • Staff Management
  • Leadership
Work History
Customer Service Representative, 06/2014 to Current
CopartCartersville, GA,
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
  • Consulted with upset customers to determine best methods to resolve service issues
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Stepped up to assist customer service manager with complaints and issues during times when department was short-staffed.
  • Coached new team members on service techniques and provided positive feedback to help agent improve.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Banking Specialist, 07/2007 to 06/2014
Paycom Software, Inc.Kansas City, MO,
  • Verified amounts and integrity of every check or funds transfer
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets
  • Maintained optimal financial controls by securing funds and making accurate transactions
  • Helped customers open and close accounts, apply for loans and make sound financial decisions
  • Met or exceeded sales goals by promoting bank products and services in every interaction
  • Supplied tellers with coin and currency
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction
  • Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by 100%
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts
  • Balanced daily cash deposits and vault inventory with zero error rate
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages
Grounds Maintenance Worker, 05/2002 to 08/2005
SsiMobile, AL,
  • Seasonal work during summer season
  • Created landscape designs to be presented to clients
  • Installed irrigation systems, rock gardens and ponds according to customer specifications to simplify watering needs
  • Deployed sprinkler systems to give grass, flowers and other landscaping adequate water for growth needs
  • Read and followed landscaping plans to install plants and fixtures for residences and businesses
  • Trimmed shrubbery and trees and carried out general garden maintenance
  • Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels
  • Selected bulbs, bushes, trees and flowers for planting
  • Cleared pathways of overgrowth and debris or hazards such as fallen trees or limbs
  • Pruned trees and bushes to improve visibility and shapes
  • Prepared soil and gardens for planting with mulch and sod
Education
No Degree: Computer Software And Programming, Expected in
DeVry University - Denver Colorado,
GPA:

Currently working toward a BS degree in IT/Software Development/Computer Programming.

  • Dean's List from January 2020 through current
No Degree: Science Education, Expected in
Western State College of Colorado - Gunnison, CO
GPA:
  • Received full ride Basketball Scholorship
  • Unable to finish due to car accident
Associate of Science: Science Education, Expected in 2006
Northeastern Junior College - Sterling, CO
GPA:
  • Full ride Basketball Recipient
Licened Massage Therapist: Massage Therapy, Expected in 2010
MTTI Wellspring - Lawrence, KS,
GPA:

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Resume Overview

School Attended

  • DeVry University
  • Western State College of Colorado
  • Northeastern Junior College
  • MTTI Wellspring

Job Titles Held:

  • Customer Service Representative
  • Banking Specialist
  • Grounds Maintenance Worker

Degrees

  • No Degree
  • No Degree
  • Associate of Science
  • Licened Massage Therapist

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