Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in higher education industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with students, parents and staff. Motivated to maintain student satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and retaining students.

  • Strong organizational and communication skills
  • Knowledge of Banner 9, EAB Navigate, BDMS.
  • Bilingual
  • Multitask
  • Detail oriented
  • Switchboard operator- Inbound/Outbound and Transfer Calling
  • Knowledge of Microsoft office Applications and office equipment
  • Report preparation
  • Staff education and training
  • Good listening skills
  • Student Support
  • Relationship-Building
  • Eligibility Guidelines
  • Verification Processes
  • Regulatory Understanding
Work History
09/2013 to Current Customer Service Representative Copart | Arlington, WA,
  • Provides routine information and support to student services, schedules activities, answers questions, and resolves or refers day-to-day problems and concerns .
  • Serve as first point of contact for Admissions, Registration, Advising and Financial Aid questions.
  • Oversees and coordinates collection of documentation submitted by students.
  • Coordinates submission of periodic reports for unit; initiates/processes work orders for products and services; and follows up with students on outstanding requests.
  • Knowledge of Banner INB system, Office applications, Outlook mail, EAB Navigate, BDMS system.
  • Reviews monitors, and processes all correspondence to and from students and staff; coordinates submission of periodic reports for departments; initiates/processes work orders for products and services.
  • Performed data entry of student interaction details in Banner 9 to track paperwork, document problems and record solutions offered to students.
  • Switchboard operator-accept, screen and route telephone calls.
09/2012 to 09/2013 Cashier Rwj Barnabas | Hamiton, NJ,
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Prepared and submitted end-of-shift reports using Cashnet.
  • Assisted students with special services, account updates and payment options.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Trained as CSR and provided back-up coverage to provide customers with optimal support.
  • Mentored new team members on POS system operation, customer service strategies.
08/2005 to 03/2011 Store Manager Ascena Retail Group | Syracuse, NY,
  • Maintained store to company's high standards.
  • Strong leadership and multitasking skills.
  • Oversaw, trained and encouraged 11 personal sales assistants, promoting culture of efficiency and performance.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Created work schedules according to sales volume and number of employees.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Hired, trained and evaluated personnel in sales and marketing and kept employees up-to-date through frequent meetings.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
08/1998 to 03/1999 GIFT SHOP MARTOS MEXICAN | City, STATE,
  • Establish and manage customer relations to maximize service satisfaction.
  • Maintained clean and safe work environment for all employees.
  • Responsible for opening and closing store.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Issued receipts and processed refunds, credits, or exchanges.
Expected in 05/2020 Bachelor of Arts | Individualized Studies New Mexico State University (NMSU), Las Cruces, NM, GPA:
Expected in 05/2020 Minor | Business Administration New Mexico State University, Las Cruces, NM GPA:
Expected in 08/2017 Certificate | Business Fundamentals New Mexico State University - Dona Ana Community College, Las Cruces, NM GPA:
Expected in 08/2017 Certificate | Business Management New Mexico State University - Dona Ana Community College, Las Cruces, NM, GPA:
Expected in 05/2017 Associate Degree | General Studies New Mexico State University - Dona Ana Community College, Las Cruces, NM GPA:

NASFAA- Overview of Financial Aid Programs- 2019

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School Attended

  • New Mexico State University (NMSU)
  • New Mexico State University
  • New Mexico State University - Dona Ana Community College
  • New Mexico State University - Dona Ana Community College
  • New Mexico State University - Dona Ana Community College

Job Titles Held:

  • Customer Service Representative
  • Cashier
  • Store Manager


  • Bachelor of Arts
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