Customer Service Representative Resume Example New Mexico State University/DACC

CUSTOMER SERVICE REPRESENTATIVE

Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in higher education industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with students, parents and staff. Motivated to maintain student satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and retaining students.

Skills

Strong organizational and communication skills
Knowledge of Banner 9, EAB Navigate, BDMS.
Bilingual
Multitask
Detail oriented
Switchboard operator- Inbound/Outbound and Transfer Calling
Knowledge of Microsoft office Applications and office equipment
Report preparation

Staff education and training
Good listening skills
Student Support
Relationship-Building
Eligibility Guidelines
Verification Processes
Regulatory Understanding

Work History

Customer Service Representative, 09/2013 to Current
New Mexico State University/DACC – Las Cruces , NM

Provides routine information and support to student services, schedules activities, answers questions, and resolves or refers day-to-day problems and concerns .
Serve as first point of contact for Admissions, Registration, Advising and Financial Aid questions.
Oversees and coordinates collection of documentation submitted by students.
Coordinates submission of periodic reports for unit; initiates/processes work orders for products and services; and follows up with students on outstanding requests.
Knowledge of Banner INB system, Office applications, Outlook mail, EAB Navigate, BDMS system.
Reviews monitors, and processes all correspondence to and from students and staff; coordinates submission of periodic reports for departments; initiates/processes work orders for products and services.
Performed data entry of student interaction details in Banner 9 to track paperwork, document problems and record solutions offered to students.
Switchboard operator-accept, screen and route telephone calls.

Cashier, 09/2012 to 09/2013
New Mexico State University/DACC – Las Cruces , NM

Reviewed and resolved differences between accounting information and cash drawer.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Prepared and submitted end-of-shift reports using Cashnet.
Assisted students with special services, account updates and payment options.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Trained as CSR and provided back-up coverage to provide customers with optimal support.
Mentored new team members on POS system operation, customer service strategies.

Store Manager, 08/2005 to 03/2011
Christopher And Banks – Las Cruces , NM

Maintained store to company's high standards.
Strong leadership and multitasking skills.
Oversaw, trained and encouraged 11 personal sales assistants, promoting culture of efficiency and performance.
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
Created work schedules according to sales volume and number of employees.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Hired, trained and evaluated personnel in sales and marketing and kept employees up-to-date through frequent meetings.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Reported to district manager regarding all store and staff issues, financial goals and sales.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

GIFT SHOP, 08/1998 to 03/1999
MARTOS MEXICAN – Las Cruces, NM

Establish and manage customer relations to maximize service satisfaction.
Maintained clean and safe work environment for all employees.
Responsible for opening and closing store.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Monitored customers for signs of security concerns and escalated issues to management.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Issued receipts and processed refunds, credits, or exchanges.

Education

Bachelor of Arts: Individualized Studies, 05/2020
New Mexico State University (NMSU) - Las Cruces, NM

Minor: Business Administration, 05/2020
New Mexico State University - Las Cruces, NM

Certificate: Business Fundamentals, 08/2017
New Mexico State University - Dona Ana Community College - Las Cruces, NM

Certificate: Business Management, 08/2017
New Mexico State University - Dona Ana Community College - Las Cruces, NM

Associate Degree: General Studies, 05/2017
New Mexico State University - Dona Ana Community College - Las Cruces, NM

Certifications

NASFAA- Overview of Financial Aid Programs- 2019

Resume Overview

Companies Worked For:

New Mexico State University/DACC
Christopher And Banks
MARTOS MEXICAN

School Attended

New Mexico State University (NMSU)
New Mexico State University
New Mexico State University - Dona Ana Community College

Job Titles Held:

Customer Service Representative
Cashier
Store Manager
GIFT SHOP

Degrees

Bachelor of Arts : Individualized Studies , 05/2020
Minor : Business Administration , 05/2020
Certificate : Business Fundamentals , 08/2017
Certificate : Business Management , 08/2017
Associate Degree : General Studies , 05/2017

Customer Service Representative Resume Example

Resume Score: 80%

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