Customer Service Representative resume example with 18+ years of experience
JessicaClaire
, San Francisco, CA609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Service-focused [Job Title] bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in [Software] with [Number] years of expertise in related roles.
Skills
Quick. Leaving
International sales support
Complaint resolution
Report preparation
Sale expertise
Retail store support
Key holder experience
Money handling abilities
Technical support
POS systems expert
Good listening skills
Administrative support
Medical terminology knowledge
Receiving support
Computer proficient
Quick learner
MS Office proficiency
Retail materials management
Warehousing functions
Strategic sales knowledge
Work History
Customer Service Representative, 01/2008 to 01/2018 Copart – Denver, CO,
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%
Answered customer telephone calls promptly to avoid on-hold wait times
Consulted with outside parties to resolve discrepancies and create effective solutions
Regularly exceeded daily sales and product add-on quotas
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Provided information to customers regarding [Company]’s charge card and loyalty program and helped to open and activate new accounts
Leveraged sales expertise to promote [Product or Service] and capitalize on upsell opportunities
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
Drove team revenue totals by bringing in over $[Amount] in sales
Recommended [Product or Service] to customers, thoroughly explaining details
Answered constant flow of customer calls with up to [Number] calls in queue per minute
Evaluated account and service histories to identify trends, using data to mitigate future issues
Compiled customer feedback and recommended service delivery improvements to management
Suggested new procedure to persuade cancelling customers to stay with company, resulting in [Number]% decrease in cancellations
Communicated with vendors regarding back order availability, future inventory and special orders
Entered customer interaction details in [Software] to track requests, document problems and record solutions offered
Offered advice and assistance to customers, paying attention to special needs or wants
Cultivated customer loyalty, promoted repeat customers and improved sales
Educated customers on promotions to enhance sales
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
Provided primary customer support to internal and external customers in fast-paced environment
Responded to customer requests for products, services and company information
Boosted sales revenue by skillfully promoting diverse [Product or Service] options
Production Worker, 01/2002 to 11/2004 Kao – Tampa, FL,
Supported current production needs by moving items between equipment, conveyors and staging areas
Supported machine operators in setup and operation of production equipment resulting in efficient runs
Monitored machinery in operation to identify concerns and make corrections or report complex problems
Inspected final products to assess compliance with quality standards and established tolerances
Documented production information via daily system logs and discussed non-conformance issues with management
Used hand trucks, forklifts and scissor lifts to complete tasks and transport items
Reviewed production specifications to verify accurate weights and measurements prior to mixing ingredients
Examined incoming materials and compared to documentation for accuracy and quality
Calibrated machines to maintain required productivity levels and adherence to quality standards
Demonstrated proper use of [Type] equipment to newly hired employees to avoid workplace injuries
Implemented updated operating procedures for [Type] machine and adjusted use to increase productivity and longevity
Supervised [Type] processes and [Type] machinery to prevent overloads and avoid malfunctions
Organized work to meet demanding production goals with [Number]% success rate
Maintained maximum organization and productivity by properly sorting project components on work tables
Graded and packaged [Number]+ finished products every shift, transporting items for additional processing, storage or shipment off-site
Enthusiastically took on additional shifts during peak work periods to keep projects on schedule
Located and picked merchandise weighing up to [Number] pounds to fulfill [Number] daily customer orders
Assembled [Type] products according to changing daily work orders and specific customer needs
Conducted quality inspections of finished products and made minor repairs to meet project expectations
Took part in all company-offered training sessions, improving [Skill] and acquiring knowledge needed to operate [Type] machine
Performed preventive maintenance to maintain optimal productivity and increase equipment lifetime by [Number] years
Reviewed job specifications to determine appropriate setups for [Type] and [Type] machines
Employed [Type] welding techniques to assemble parts and components
Unloaded incoming products worth up to $[Amount] and moved boxes to staging areas, sorted items and transported to final storage locations
Injection Mold Operator, 01/1992 to 01/1996 Marmon Holdings, Inc – East Granby, CT,
Worked in team of technicians in quickly changing environment, adhering to all safety protocols and company processes
Maintained safety while using ultrasonic welding tools, heavyweight scales and forklifts
Troubleshot issues with molds, pipes, belts, chains and [Type] equipment
Used [Tool] to cut, trim and shape [Number] [Type] molds daily
Studied manuals and conditions to accurately determine prescribed temperature and time settings for each material and mold
Monitored and adjusted valves and dials that regulate [Type] and [Type] outputs on automatic machinery
Measured, mixed and poured [Type] raw materials to create [Number] new molds
Streamlined production rates by organizing over [Number] pounds of raw materials
Upheld high quality standards by designing inspection protocols for finished products
Observed operations of automatic molding machinery to detect and correct jams or malfunctions
General manufacturing laborer, 04/1990 to 01/1992 Kenkoat – City, STATE,
Managed quality assurance program including on site evaluations, internal audits and customer surveys
Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness
Education
Bachelor of Medical Science: Trade and Industrial Teacher Education, Expected in 07/2022 Penn Foster College - Scottsdale, AZ GPA:
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