Customer Service Representative resume example with 18+ years of experience

Jessica Claire
  • , San Francisco, CA 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Service-focused [Job Title] bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in [Software] with [Number] years of expertise in related roles.


Quick. Leaving

  • International sales support
  • Complaint resolution
  • Report preparation
  • Sale expertise
  • Retail store support
  • Key holder experience
  • Money handling abilities
  • Technical support
  • POS systems expert
  • Good listening skills
  • Administrative support
  • Medical terminology knowledge
  • Receiving support
  • Computer proficient
  • Quick learner
  • MS Office proficiency
  • Retail materials management
  • Warehousing functions
  • Strategic sales knowledge
Work History
Customer Service Representative, 01/2008 to 01/2018
CopartDenver, CO,
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
  • Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Regularly exceeded daily sales and product add-on quotas
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided information to customers regarding [Company]’s charge card and loyalty program and helped to open and activate new accounts
  • Leveraged sales expertise to promote [Product or Service] and capitalize on upsell opportunities
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
  • Drove team revenue totals by bringing in over $[Amount] in sales
  • Recommended [Product or Service] to customers, thoroughly explaining details
  • Answered constant flow of customer calls with up to [Number] calls in queue per minute
  • Evaluated account and service histories to identify trends, using data to mitigate future issues
  • Compiled customer feedback and recommended service delivery improvements to management
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in [Number]% decrease in cancellations
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Entered customer interaction details in [Software] to track requests, document problems and record solutions offered
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Educated customers on promotions to enhance sales
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Responded to customer requests for products, services and company information
  • Boosted sales revenue by skillfully promoting diverse [Product or Service] options
Production Worker, 01/2002 to 11/2004
KaoTampa, FL,
  • Supported current production needs by moving items between equipment, conveyors and staging areas
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs
  • Monitored machinery in operation to identify concerns and make corrections or report complex problems
  • Inspected final products to assess compliance with quality standards and established tolerances
  • Documented production information via daily system logs and discussed non-conformance issues with management
  • Used hand trucks, forklifts and scissor lifts to complete tasks and transport items
  • Reviewed production specifications to verify accurate weights and measurements prior to mixing ingredients
  • Examined incoming materials and compared to documentation for accuracy and quality
  • Calibrated machines to maintain required productivity levels and adherence to quality standards
  • Demonstrated proper use of [Type] equipment to newly hired employees to avoid workplace injuries
  • Implemented updated operating procedures for [Type] machine and adjusted use to increase productivity and longevity
  • Supervised [Type] processes and [Type] machinery to prevent overloads and avoid malfunctions
  • Organized work to meet demanding production goals with [Number]% success rate
  • Maintained maximum organization and productivity by properly sorting project components on work tables
  • Graded and packaged [Number]+ finished products every shift, transporting items for additional processing, storage or shipment off-site
  • Enthusiastically took on additional shifts during peak work periods to keep projects on schedule
  • Located and picked merchandise weighing up to [Number] pounds to fulfill [Number] daily customer orders
  • Assembled [Type] products according to changing daily work orders and specific customer needs
  • Conducted quality inspections of finished products and made minor repairs to meet project expectations
  • Took part in all company-offered training sessions, improving [Skill] and acquiring knowledge needed to operate [Type] machine
  • Performed preventive maintenance to maintain optimal productivity and increase equipment lifetime by [Number] years
  • Reviewed job specifications to determine appropriate setups for [Type] and [Type] machines
  • Employed [Type] welding techniques to assemble parts and components
  • Unloaded incoming products worth up to $[Amount] and moved boxes to staging areas, sorted items and transported to final storage locations
Injection Mold Operator, 01/1992 to 01/1996
Marmon Holdings, IncEast Granby, CT,
  • Worked in team of technicians in quickly changing environment, adhering to all safety protocols and company processes
  • Maintained safety while using ultrasonic welding tools, heavyweight scales and forklifts
  • Troubleshot issues with molds, pipes, belts, chains and [Type] equipment
  • Used [Tool] to cut, trim and shape [Number] [Type] molds daily
  • Studied manuals and conditions to accurately determine prescribed temperature and time settings for each material and mold
  • Monitored and adjusted valves and dials that regulate [Type] and [Type] outputs on automatic machinery
  • Measured, mixed and poured [Type] raw materials to create [Number] new molds
  • Streamlined production rates by organizing over [Number] pounds of raw materials
  • Upheld high quality standards by designing inspection protocols for finished products
  • Observed operations of automatic molding machinery to detect and correct jams or malfunctions
General manufacturing laborer, 04/1990 to 01/1992
KenkoatCity, STATE,
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys
  • Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness
Bachelor of Medical Science: Trade and Industrial Teacher Education, Expected in 07/2022
Penn Foster College - Scottsdale, AZ

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Resume Overview

School Attended

  • Penn Foster College

Job Titles Held:

  • Customer Service Representative
  • Production Worker
  • Injection Mold Operator
  • General manufacturing laborer


  • Bachelor of Medical Science

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