Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Dedicated Customer Service Specialist with 16 years of experience, providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Smoothly manages conversational flow and diffuses difficult customer situations.

Skills
  • Report generation
  • Report creation
  • Credit card payment processing
  • System implementation
  • Leadership
  • Troubleshooting
  • Organization
  • Project planning
  • Friendly, positive attitude
  • Training & Development
  • Flexible
  • Multitasking
  • People skills
  • Customer service
  • Critical thinking
  • Inventory organization
  • Product verification
Experience
Customer Service Representative, 03/2018 to Current
Tech AirGarden City, KS,
  • Set up and activated customer accounts with ACTIVENET; a cloud-based event management solution softwear.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance over the phone and in person.
  • Assisted in connecting a broad range of individuals with in a diverse community with essential services.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Answered numerous inbound calls per day directed to individuals or program departments.
  • Remained constantly aware of customer activity to ensure safe and secure environment..
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Made outbound calls to obtain account information.
  • Educated customers on special pricing opportunities and city scholarship options that help pay for community ran programs
  • Assisted customers in making payments on accounts, set up payment plans for memberships agreement plans.
Teen Counselor I, 03/2018 to 03/2020
B Hotels & ResortsOrlando, FL,
  • Added new recreational activity programs that encouraged participation and increased attendance in cooking classes, art lessons and
  • Monitored behavior in individual and group sessions and intervened when necessary.
  • Promoted positive influence for youngsters by demonstrating appropriate behavior, listening carefully to others and showing respect for people of all ages.
  • Advised children and helped to foster improved levels of self-worth and confidence.
  • Monitored and cared for youth in carefully controlled environment to promote safety.
  • Provided homework assistance to youth residents, helped prepare for tests and signed off on projects and assignments.
  • Engaged with children in various recreational activities, which included [Type] and [Type].
  • Mentored children and offered empowering leadership during “Teen Talks” and “Teen Night” activities.
  • Communicated with challenged and troubled children in effort to exact positive impact and influence.
  • Reminded youngsters to diffuse anger-fueled situations by communicating effectively and talking about problems instead of lashing out.
  • Supervised youth group members to maintain organized and safe environment.
  • Performed counseling interventions to address issues through conflict resolution and situational adjustment to depression, anxiety, and physical or substance abuse.
  • Advocated for at-risk youth individuals and promoted helpful resources and programs to foster progress.
Lead Bartender, 07/2012 to 12/2018
Blitz LaddCity, STATE,
  • Restocked beer and liquor regularly and after special events.
  • Implemented special events to boost customer numbers and profits.
  • Planned and updated menus to accommodate customer preferences.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Lowered liquor costs by training bar staff on precision pouring and waste reduction.
  • Checked customer IDs per day to verify legal age of customers.
  • Created signature beverages to increase revenue and patron loyalty.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Met customer, business operations and server needs with minimal errors or delays.
  • Maintained list of ride services for inebriated customers.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Reduced inventory losses and moved older products by creating new drink menu items.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Talked easily with patrons to build rapport and earn repeat business.
  • Estimated daily beverage consumption to maintain proper inventory levels.
  • Produced and balanced daily and weekly sales reports.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Advertised, marketed and recommended drink options to guests.
Education and Training
: Completed 100 Transferable Credits Towards AAOT, Expected in
Portland Community College - Portland, OR
GPA:
  • Dean’s List Honoree Spring 2013
  • Dean’s List Honoree Summer 2013
  • 3.70 GPA
  • Completed coursework in [Subject], [Subject] and
: Professional Training And Certification Program, Expected in 08/2015
West Coast Phlebotomy - Oregon City, OR
GPA:
  • American Red Cross certified - Adult and Pediatric First Aid/CPR/AED
  • HIPPA Privacy/Security Training completed
  • HIV/AIDS Education completed

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Resume Overview

School Attended

  • Portland Community College
  • West Coast Phlebotomy

Job Titles Held:

  • Customer Service Representative
  • Teen Counselor I
  • Lead Bartender

Degrees

  • Some College (No Degree)

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