Customer Service Representative Resume Example Assurance Agency

CUSTOMER SERVICE REPRESENTATIVE

Professional Summary

Dedicated Educator focused on supporting faculty with classroom needs. Successful at maintaining clean and organized supplies, as well as planning activities and leading field trips. Excellent tutor, record keeper and multitasker. Teacher Assistant with extensive background as Teacher Aide. Excellent skills building nurturing safe learning environments for Preschool student groups. Excels at written and verbal communications coupled with in-depth knowledge of classroom activities and teaching methods. Outstanding skills preparing lessons, providing materials, and supervising students. Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills

Progress reporting
Group and individual instruction
Education
Classroom Management
Small Group Supervision
Sales expertise
International sales support
Complaint resolution

Report preparation
Good listening skills
Multi-line phone talent
Refunds and exchanges
Multi-tasking ability
Order taking
Payment collection

Work History

10/2020 to CurrentCustomer Service RepresentativeAssurance Agency | Woodbridge, VA

Provided primary customer support to internal and external customers in fast-paced environment.
Communicated with vendors regarding back order availability, future inventory and special orders.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
Answered constant flow of customer calls with up to calls in queue per minute.
Answered customer telephone calls promptly to avoid on-hold wait times.
Consulted with outside parties to resolve discrepancies and create effective solutions.

08/2018 to CurrentPreschool Teacher's AssistantBallston Children Center | Arlington, VA

Assessed student assignments to check quality and completeness before submission for grading.
Helped children's confidence and self-esteem by providing safe, loving environment.
Prepared for lessons by gathering educational materials and setting up equipment.
Assisted teacher by developing lesson plans to meet educational goals for each child.
Maintained classrooms by disinfecting and sterilizing surfaces and toys.
Communicated with parents to inform about child's progress and classroom behavior.
Interacted with children one-on-one and in small groups to enhance and support learning activities.
Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
Handed out classroom materials, like pencils, Marker and colors.
Worked with lead teacher to monitor class schedule and take attendance.
Reviewed lesson material with students individually or in small groups.
Assisted lead teachers with lesson plan creation and materials development .
Organized classroom materials to help teachers prepare for daily instruction and activities.
Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies.
Attended training classes, parent conferences, and faculty meetings to stay up-to-date on student progress.

06/2017 to 09/2019Retail Sales Associate CashierForever 21 | Woodbridge, VA

Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Educated customers on promotions to enhance sales.
Greeted customers, helped locate merchandise and suggested suitable options.
Organized showroom accessories and restocked shelves through.
Skilled using cash register including processing sales discounts and refunds.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Folded and arranged merchandise in attractive displays to drive sales.
Answered customer questions regarding merchandise and pricing.

08/2016 to 09/2017Sandwich ArtistSubway | Woodbridge, VA

Reduced customer wait times by quickly and efficiently operating customer window and sales register.
Performed shift change tasks each day to keep store efficient and neat.
Maintained clean, sanitized and well-organized food preparation zones.
Cleaned food preparation areas, tools and equipment.
Assisted guests, including offering personable greetings and taking orders.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.

Education

High School DiplomaFreedom High School, Woodbridge, VA

Bachelor of Computer Science | Cyber SecurityNorthern Virginia Community College, Woodbridge, VA

Resume Overview

Companies Worked For:

Assurance Agency
Ballston Children Center
Forever 21
Subway

School Attended

Freedom High School
Northern Virginia Community College

Job Titles Held:

Customer Service Representative
Preschool Teacher's Assistant
Retail Sales Associate Cashier
Sandwich Artist

Degrees

High School Diploma
Bachelor of Computer Science | Cyber Security

Customer Service Representative Resume Example

Resume Score: 80%

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