Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Personable and dedicated Customer Service Representative with extensive experience in service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset
  • Order and Refund Processing
  • Customer Data Confidentiality
  • Data Entry and Maintenance
  • Creative Problem Solving
  • Upselling Products and Services
  • Customer Account Management
  • Customer Retention Strategies
  • Issue and Complaint Resolution
  • De-escalation Techniques
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • POS Systems and Ordering Platforms
  • Proactive Self-Starter
  • Cultural Awareness and Sensitivity
  • Team-Oriented and Cooperative
  • Excellent Attention to Detail
  • Invoice Preparation and Processing
  • Establishing and Maintaining Customer Relationships
  • Call Volume and Quality Metrics
  • Inventory Management
  • Merchandise Orders and Exchanges
  • Billing Adjustments and Refunds
  • Complex Product Knowledge
  • Administrative and Office Support
  • Inter-Department Collaboration
  • Multi-Line Phone Systems
  • Regulatory Compliance
  • Inbound and Outbound Calling
  • Patient and Empathetic
  • Time Management
  • Refunds and Returns Management
  • Microsoft Office Suite
  • LiveChat Messaging
Experience
Customer Service Representative, 02/2021 to Current
Domino's PizzaWaxahachie, TX,
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Evaluated accounts for payment compliance and contacted customers.
  • Investigated and resolved issues to maintain billing accuracy.
  • Calculated discounts, percentage allocations and credits.
  • Revised orders, finalized invoices and created billing logs.
Assistant Manager, 10/2016 to 02/2021
Sport ClipsColumbia, MO,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Planned and prepared workflow schedules, delegating tasks for 15-member team.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
Server Trainer, 09/2013 to 10/2016
Milestone Retirement CommunitiesChico, CA,
  • Educated waiters on menu, memorization strategies and how to convey information in positive and upbeat manner.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Instructed new staff members on food handling procedures and service techniques.
  • Calculated charges, issued table checks and collected payments from customers.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Provided exceptional service to high volume of daily customers.
  • Watched new staff for concerns such as drug use and card skimming.
  • Trained new employees on service standards and menu items to improve onboarding processes.
  • Resolved guest issues related to food quality, service times and incorrect orders.
  • Multitasked effectively to deliver menu items to guests in timely manner.
  • Performed side work such as cleaning, restocking, polishing silverware and preparing tables for next shift.
  • Partnered with other servers to manage service to large parties such as receptions and banquets.
  • Delivered positive guest experiences to 30+ tables through exceptional service.
  • Bussed tables and removed unnecessary items to facilitate positive experiences.
  • Promoted specials and seasonal items with detailed descriptions of dishes.
  • Informed guests on recipes with attention to particular allergens.
  • Prepared coffee, tea, soda and other nonalcoholic beverages for guests.
  • Worked directly with servers for more than 3 shifts during training process.
  • Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
Pharmacy Technician, 09/2007 to 09/2012
Mclaren Health CareClio, MI,
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Verified patients' identities at pickup to prevent sale of wrong medications.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Prepared prescription labels, promoting accuracy in medication administration and dosing.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Received, reviewed, dispensed and labeled over 100 prescriptions daily.
  • Requested scripts from doctors and verified insurance and coding.
  • Merchandised related products to drive pharmacy department sales.
Education and Training
Associate of Science: Health Administration, Expected in 09/2012
University of Phoenix - Tempe, AZ
GPA:
Accomplishments
  • While at Menards I was promoted to 2nd Assistant Manager for Hardware due to completion of the In Home Training Program and shortly after was then promoted to 2nd Assistant Manager for the Front End, 2nd Assistant Manager for Plumbing and that achieved 1st Assistant Manager for Wallcoverings.

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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • Customer Service Representative
  • Assistant Manager
  • Server Trainer
  • Pharmacy Technician

Degrees

  • Associate of Science

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