Outstanding in Customer Service, hard, dedicated and dependable worker. Over 10 years experience in Collecting and Customer Service. Good at skip-tracing, white pages and directories. Excellent math skills and meets all dead-lines.
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Customer Interface
Customer Assistance
Quality Communication
Providing Outstanding Customer Service, assisting customers with placing orders via live chat and internet for items seen on-line and in their local stores and newspaper ads. Processing check and credit card payments. setting new accounts and processing payments. Training on new materials and up coming events. Answering the Q&A calls as needed. Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.
Data Entries for donations given by viewers of KETC channel 9, answering calls and taking pledges for their local pledge drives via live television.
3rd Party Collection Agent that collects on Mortgages for the company Cit. Setting up Programs for homes in foreclosure. Processing payments, setting up payment plans and processing home loans. Voted 2 times in one year "The most professional". Certificates for the most payments for the month 5 times in one year.
Collecting on pass due accounts for MCI Communications, processing payments setting up new phone plans like long distance and international calls.
18-24 month nursing program, medical billing and coding, emergency room trauma, medical law, using needles, drawing blood and stating iv, with besides Doctors and RN's. Completed Clinical at DePaul Hospital, Labor and Deliveries.
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