Customer Service Representative resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Personable and dedicated Customer Service Representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Energetic and reliable well-trained in overseeing CRM for high-end merchandise environments. Proven performer leverages superior communication and relationship-building strengths. Detailed focus to increase and retain long-term customers.

HardworClaire accustomed to fast-paced call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in standards and best practices.

Enthusiastic Client Service professional with years of client interface experience. Well-versed in products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives.

Effective with years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

Friendly and efficient devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Flexible with years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.

Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in regulations and procedures.

Outgoing with years of experience in customer service. Skilled at closing sales, answering questions quickly and handling issues professionally. Trained in use with extensive knowledge of.

Technologically-savvy with proven customer service, time management and multitasClaire abilities. Attentive to customer needs and able to break down technical problems to develop effective solutions.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver worClaire effectively and productively with diverse customers and individual needs.

  • Problem-solving abilities
  • Business development understanding
  • Office equipment proficiency
  • Product organization
  • High-energy attitude
  • Shipping and receiving understanding
  • Sales expertise
  • Senior leadership support
  • Project management abilities
  • Courteous demeanor
  • Call center experience
  • Clerical support
  • Inbound and outbound calling
  • Quality assurance controls
  • Retail sales customer service
  • Customer relations
  • In-store support
  • Promotional support
  • Technologically savvy
  • Stockroom procedures
  • Adaptive team player
  • Process optimization
  • Conflict mediation
  • Materials transport
  • Report generation
Customer Service Representative, 04/2018 - 01/2019
Fidelity Investments Baldwin Park, CA,
  • Answered 300+ inbound calls per day and directed to designated individuals or departments.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Salesperson, 09/2015 - 01/2017
Lazy Days Rv Woodland, WA,
  • Maximized sales and went on to be ranked in the top of the district.
  • Answered phones and took orders with enthusiasm and delivered information regarding items to customers.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Consistently met or exceeded sales quotas by and.
  • Gathered information from clients to create solutions that achieved business needs and desires.
  • Created strategic brand building events, including [Type] and [Type] to expand current product portfolio.
  • Maintained strong relationships with customers from introduction to closing.
  • Built trust and loyalty by maintaining professionalism while persuading customers.
  • Expanded client bases by offering exceptional customer service and telecommunication skills.
Business Development Representative, 01/2013 - 05/2014
Imperva Cleveland, OH,
  • Provided plan pitches and investment strategies to potential partners to raise capital.
  • Worked with current clients to assess needs and develop improvement plans.
  • Developed clientele by networClaire to find new customers and generate lists of prospective clients.
  • Set up potential client contacts, cultivated relationships and followed through on service needs.
  • Stayed current on company products and services to provide top-notch expertise to customers.
  • Leveraged industry trends in customer industries and marketplaces to shape value-added solutions and approaches for key audiences.
  • Strategized approaches to meet objectives and capitalize on emerging opportunities.
Education and Training
: Sales, Merchandising, And Marketing, Expected in
Mt San Antonio College - Walnut, CA
High School Diploma: , Expected in 06/1998
Ontario Valley View High - Ontario, CA

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Resume Overview

School Attended

  • Mt San Antonio College
  • Ontario Valley View High

Job Titles Held:

  • Customer Service Representative
  • Salesperson
  • Business Development Representative


  • Some College (No Degree)
  • High School Diploma

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